I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Ver más
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Consulta las opiniones de los clientes
Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Ver más
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Ver más
Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Ver más
Información sobre la empresa
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No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 14% de las opiniones negativas
Suele responder en menos de 1 semana
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Amazing
Amazing, highly recommended
Items came as described, super quick delivery
Will be definitely ordering again
Good price and quick delivery.
I recently ordered from…
I recently ordered from Outdoorsupply.co.uk and have mixed feelings. While the shipping takes longer than expected, starting over a month after the order date, it seems many issues arise from Brexit-related complications. Some customers reported unexpected customs fees, which can be frustrating if not anticipated. However, others had a smooth experience without additional charges on lower-priced items. Overall, I appreciate that Outdoorsupply.co.uk provides unique products not easily found in the UK, but clearer communication on shipping origins and potential extra costs could enhance the shopping experience. 4 stars.
Be wary of this site
Be wary of this site. They sell products even though they are not available using excuses such as supplier delays. And worst of all is the customer service support that never rests.

Respuesta de Outdoorsupply.co.uk
Awful experience so far
Awful experience so far!
Previously emailed with questions about a ski jacket receiving fast responses however, once Ordering on 27th November all communication has since ceased. The order was over £300 so I expected to be kept up to date with the shipment however, after 4/5 emails, I’ve still had no update of even processing from the company!!
Very sharp blade amazing for cutting…
Very sharp blade amazing for cutting anything helped alot during the time I was camping with my son. definitely buying again.
The company refused to accept delivery of a return
The company refused to accept delivery of a returned item causing me to initiate a chargeback claim through my bank to acquire a refund.
veeeery delayed shipping
I placed my order on October 6th, but the shipping won't even begin until November 11th, and who knows when it will actually be delivered. Had I known it would take this long, I wouldn't have ordered from them.

Respuesta de Outdoorsupply.co.uk
Fantastic service
Fantastic service. Good quality products. Good communication
dishonest thieves
dishonest thieves, very long expeditions with hidden costs and taxes. zero costumer support. never seen something like that. I throw away 80£, absolutely disgusting.
Also returns have fees, be careful.
And I still don't have my products...
one shipments is 2 MONTHS delayed...
can't say more..

Respuesta de Outdoorsupply.co.uk
Fast and efficient
Fast and efficient experience the whole way from ordering to delivery. Great selection of hard to find boots that have been out of stock everywhere else for over a year.
Very lightweight chair, perfect!
We bought 2 lightweight camping chairs, not available in the UK. We read reviews of this Dutch company & Brixit has caused a lot of problems! Our chair were under the value of £135 and so NO extra custom charges.
The whole process of buy from this company was plain sailing no issues and delivary was very quick. We highly recommend !
Amazing shopping experience
Amazing shopping experience - so fast and good - will def be shopping here again
Incorrect item delivered …
Ordered from this company specifically to get the listed right zip sleeping bag but left zip has arrived

Respuesta de Outdoorsupply.co.uk
NOT A UK COMPANY
NOT A UK COMPANY. BASED IN NETHERLANDS. DO NOT ORDER IF IN UK, THEY ARE NOT CLEAR ON IMPORT FEES. SCAMMERS
Great quality
Great quality, fast shipping and had beaten other competing prices.
Good buying experience but better communication expected
The buying experience was smooth and the product was well delivered, but I did suffer some delay and communication issues:
The product was said to not be in stock, so shipping was expected in around 2 weeks. However, I did not receive any update, so I contacted them after almost 3 weeks, only to get a response that the product was unavailable with the vendor. Once I selected an alternative product (money-back was also offered), things went smoothly.
Besides the initial delay communication was OK, but I would have expected a more proactive approach from them.
My Experience with Etrias was very good…
My Experience with Etrias was very good indeed. Once placed, my order was dispatched within a day. The website was easy to navigate and sort products and also gave clear costing and any import/tax implications for those countries outside the EU. I would have found it handy if there was a link to allow the customer to calculate this, as it can help with making purchase choices.
The website ships from the Netherlands not UK
The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not spotting it, but it should be made clearer before people browse & shop.
Excellent Customer Service
I had a reason to contact the Customer Service department, and found each of the several replies I received in our ongoing conversation swift, courteous and cheerful, and they solved the issue I raised to my complete satisfaction. I will certainly use this company again.
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