SCAM ALERT somehow this fraudulent supplier manages to operate via shopify which make you think they are a safe choice but it's a PURE SCAM NO ORDER NO CUSTOMER SERVICE RESPONSES TAKEN MY MONEY I... Ver más
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Consulta las opiniones de los clientes
Horrible experience - SCAM ORDERED SHOES FOR MY DAUGHTER. IN OFFER. Looked like it was endorsed through Shop. Email confirmation then NOTHING. Lost money. No responses. Want the shoes or a refu... Ver más
Been an early backer, but first time experiencing an order discrepancy. Now the money is gone & so is the product, no response yet from the team after several mails over the this whole month. I hope t... Ver más
I was given a lovely blue set as a Christmas gift and was very impressed with the excellent design, fit and machining. However, after one use and one wash in the dishwasher at low temp the finish on... Ver más
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Información sobre la empresa
Escrito por la empresa
Outlery.com tackles disposable cutlery concerns with sleek, collapsible stainless steel sets for eco-conscious individuals. Offering a pocket-sized solution with fork, knife, spoon, and even chopsticks, Outlery promotes reusable dining on-the-go, complete with individual cutlery pieces, hygienic pouches, and replaceable heads. Their commitment to sustainability expands beyond cutlery to curated eco-friendly travel accessories, prioritizing user experience with a clear website, detailed guides, and a gift registry. Outlery.com stands as a leader in reusable cutlery, championing quality, design, and environmental responsibility with style. Our mission is to replace single-use plastic cutlery with great looking, reusable, portable and sustainable cutlery to help you choose consciously.
Información de contacto
11 Laura Place, BA2 4BL, Bath, Reino Unido
- help@outlery.com
- outlery.com
1,4
Muy malo
57 opiniones
No ha contestado las opiniones negativas
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La gente también ha visto
Terrible customer service
I ordered this product straight from the company, which took several weeks to come in even though I got the 3-5 day shipping, I was sent a tracking link that was inactive, when I reached out to the company I didn't get a response until after it showed up, when I got it, it was the wrong thing, I've been emailing the company for over a month trying to get it fixed, it takes at least a week to get a response and most seem like generic automated responses. The product is good but the customer service is the worst I've ever had to deal with.
26 de noviembre de 2021
Opinión espontánea
Respuesta de Outlery
Hi Brenda,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us and that the link we sent was inactive. Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
Over the last months our shipping times have been impacted by the disruptions we are suffering as a result of COVID. At the same time this happened, we have seen an increase in our products' demand, which is why we have suffered in delivering on time. On top of this, we have experienced a change in customer Support software, which led to losing messages from customers in the process. The good thing is, we are all set up now and we want to make it right for you.
For all the above, we’d like you to please reach out to us in the following email: help@outlery.com , as we would like to understand what happened with your order and provide you with a solution. Please indicate your order number specifying also the problem you had with the inactive link tracking link you received, and we’ll make sure to look into it and figure out what went wrong.
I am sorry for all the inconveniencies this may have caused.
I wish you a great day
Team Outlery
No refund and no reply
Do not order from this company, their customer service is non-existent!
I tried to cancel an order long before it was dispatched, but did not receive a reply. When I complained to their "item dispatched" email I was promised a partial refund, which I agreed to. Since then I have not heard back and never received the refund. It has been two months...
13 de noviembre de 2021
Opinión espontánea
Respuesta de Outlery
Hi SE,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us. Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
We have experienced a change in customer Support software and we have been having issues with disappearing customers reviews and losing customers' messages in the process. On top of this, we have faced delays in production and shipping due to global supply chain disruptions and COVID.
Nevertheless, we are all set up now and our Team has been reorganized and our software is smoothly up and running so that we can make it right for you.
For all this, we’d like you to please reach out to us in the following email: help@outlery.com, as we would like to understand your case, what happened with your order and provide you with a solution. If you could please email us to help@outlery.com with the order number and details of the issues you have experienced, we’ll make sure to track it and figure out what went wrong. We'll also provide assistance with the refund processing.
I am sorry for all the inconveniencies this may have caused.
Have a great week
Team Outlery
Great product :)
Great product :)
I ordered a set that was part of an offer allowing me to receive a straw, case cover as well.
I have to say i am pretty impressed with quality of the set. I am a shift worker and its not un heard of for me to be eating on the go and for that its great.
The pieces fit nicely together and are contained within a smart box. The rubber cover will hopefully last. I’m one month in and its all going strong.
My set arrived as ordered swiftly and without issue.
26 de octubre de 2021
Opinión espontánea
Respuesta de Outlery
Hi Go-Bobbins,
It's so great to hear that! We appreciate very much the kind words, it means a lot to us.
Please, if you have any questions or need any assistance in the future, feel free to reach out to us.
I hope you have a wonderful day!
Best regards,
Team Outlery
Wrong Set and Colour
Wrong Set and Colour
I am extremely disappointed in the customer service I have received. I ordered two full silver sets - one which arrived correct and the other was incorrect colour (also my least favourite colour) and missing the chopsticks from the set too. I have emailed Outlery multiple times with little response. I have still not received my correct order and it's been over two months. not happy at all with the service. They have removed all of my reviews and comments. I would say I’ve been very fair and patient.
18 de octubre de 2021
Opinión espontánea
Respuesta de Outlery
Hi Alice,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us and that one of the sets arrived in the wrong colour. Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
Over the last months we had a change in customer Support software and we have been having issues with disappearing customers reviews and losing customers' messages in the process. On top of this, we have faced delays in production and shipping due to global supply chain disruptions and COVID. However, we are all set up now and we want to make it right for you.
For all this, we’d really like you to please reach out to us in the following email: help@outlery.com , so that we can look into your case and figure out what happened and provide you with a solution that meets your needs. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong: we want to make sure that you receive the products initially ordered in the correct colours.
I am sorry for all the inconveniencies this may have caused.
Looking forward to hearing from you so that we can make it right!
I wish you a wonderful day and all the best.
Team Outlery
Don't bother ordering - you won't get anything.
Waited nearly 3 weeks now for a delivery that was supposed to take 2 days. No response to email or Messenger requests chasing the order up. I've now started a Paypal dispute. Shame, looked like a good idea.
UPDATE: so, after raising the Paypal dispute I received my order and an email apology from Outlery. And it's a really nice product, good quality & well manufactured. I can understand that they are inundated with orders, but they need to pay a little more attention to customer service. Just an email with a realistic delivery timescale would have been appreciated. Even so, raising my 1 star review to 3 stars.
16 de octubre de 2021
Opinión espontánea
Respuesta de Outlery
Hi Jolt,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us. Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
However, we noticed you raised from 1 to 3 your rating, so appreciate that.
Let me explain some problems we have faced so that what happened can be contextualized. Over the last few months we have faced delays in production and shipping due to global supply chain disruptions and Covid, which impacted directly in our suppliers' lead times and therefore our shipping times. On top of that, we had a change in customer Support software, which led to losing customers messages in the process.
Nevertheless, fortunately we are passed all that, and we are all set up now and we want to make it right for you.
For all this, we’d like you to please reach out to us in the following email: help@outlery.com, as Outlery was created with the goal of providing top quality products to customers combined with an outstanding customer service, and therefore your feedback in this regard is very valuable for us and helps us improve.
I am sorry for all the inconveniencies you may have experienced and look forward to hearing back from you soon!
Hope you have a great week
Team Outlery
Two months never got order
Two months never got order, never got shipping info. Emailed them and no answer. Very untrustworthy company.
7 de septiembre de 2021
Opinión espontánea
Respuesta de Outlery
Hi Dana,
I just came across your review and I am so sorry that you didn’t receive a good customer service from us and experienced problems with the shipping. I can assure you that Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
Over the last months we have faced delays in production and shipping due to global supply chain disruptions and Covid, which highly impacted our shipping times. On top of that, we had a change in customer Support software, which led to losing messages in the process. However, let me tell you that we are all set up now and we want to make it right for you.
For all the above, we’d like you to please reach out to us in the following email: help@outlery.com , as we would like to understand what happened with your order and provide you with a solution. If you could please indicate your order number we’ll make sure to track it and figure out what went wrong.
I am sorry for all the inconveniencies this may have caused.
I wish you have a great day
Team Outlery
Never got the products, Never heard back from them!
Same as the rest of the people here, never got the product as something went wrong with the shipping. I asked for a replacement via email, they replied real fast the first time, saying they will look into it, and then they disappeared. I've been chasing them for 2 months now not only via email but via Facebook and Instagram. They replied a couple of times saying they will send me a new one, something that never happened. I feel really frustrated and disappointed, especially because I was really excited to get the utensils. I wish there was a way to get the word out there so other people don't get scammed.
31 de agosto de 2021
Opinión espontánea
Respuesta de Outlery
Hi Alexia,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us and were affected by the production issues we had and that directly impacted our shipping times. I assure you Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
As I was saying, over the past months we have faced delays in production and shipping due to global supply chain disruptions and Covid. This has been coupled with an increase in the demand for Outlery's products. To add to this, we have experienced a change in customer Support software, which led to losing messages and customers reviews in the process.
However, we are all set up now, we have our Teams working to prevent this from happening again and we definitely want to make it right for you.
I can assure you Outlery is no scam
For all this, we’d really appreciate if you could please reach out to us in the following email: help@outlery.com explaining what happened so that we can provide you with a solution. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong and take care of the replacement.
I am so sorry for all the inconveniencies this may have caused.
Have a great week and wishing you the best,
Team Outlery
DONT ORDER FROM THIS COMPANY
DONT ORDER FROM THIS COMPANY. Products look great and what a fantastic idea - portable, folding metal cutlery. Perfect for cutting down plastic.
We were so excited to find this product so promptly put in an order for two sets on 1st July. Not arrived, chased the order, still not received. Requested cancellation with refund - no response. Tried this three times so have now put in a dispute through credit card to revived the refund. They have taken it up. Really not worth the risk using this company. Really would advise to avoid them and save your money for a more reliable, reputable company. Scam for sure.
13 de agosto de 2021
Opinión espontánea
Respuesta de Outlery
Hi TJ,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us and were affected by the delay in our shipping times. I assure you Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it, as I assure you Outlery is no scam.
We are so happy to hear that you like the Outlery's products, but it saddens us that we have not been able do deliver to you properly. The reason is that over the past months we have faced delays in production and shipping due to global supply chain disruptions. This has been coupled with an increase in the demand for Outlery's products. On top of this, we have experienced a change in customer Support software, which led to losing messages and customers reviews in the process.
However, we are all set up now and we want to make it right for you.
For all this, we’d like you to please reach out to us in the following email: help@outlery.com , as we would like to understand what happened with your order and provide you with a solution. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong: we want to make sure that you receive that refund that never went through and avoid that this happens in future occasions.
I am so sorry for all the inconveniencies this may have caused.
I wish you have a great day
Team Outlery
Good products, bad shipment
not a scam, i finally received the products
Downsides:
- they delete comments from instagram - it's just like communist management, you are not allowed to share your experiences
- the delivery is way to slow compared to their estimates
Upsides:
- good, quality cutlery
- looks good also in real-life, not just in photos
13 de julio de 2021
Opinión espontánea
Respuesta de Outlery
Hi Andrei,
Thank you so much for your feedback; we truly appreciate you sharing it with us.
Outlery was created with the goal of providing top quality products to customers combined with an outstanding customer service and lead time promises.
We're sorry to hear your order took longer to deliver than initially said, but our shipping times have been impacted by the disruptions we are suffering as a result of COVID, but our teams are already working hard on solutions to make it better.
Wishing you a lovely day and all the best.
Best regards,
Team Outlery
Product never arrived, poor customer service
Like others, my order never arrived. Customer service initially responded quite quickly and promised a replacement, which was never sent.
It's been 2 months since I ordered, now they're not replying to me.
I've had to initiate a chargeback via my card company
26 de junio de 2021
Opinión espontánea
Respuesta de Outlery
Hello Russell,
I just came across your review and I can only say I am terribly sorry that you didn’t receive a good customer service from us leading you to request a charge back from your bank. Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
Over the past months we have had a change in customer Support software, which led to losing messages in the process. However, it has been fixed now and our Team is working hard to ensure we don't have problems like this again.
Additionally, our shipping times have been impacted by the disruptions we are suffering as a result of COVID and problems with production.
For all this, we’d really like you to please contact us in the following email: help@outlery.com , as we would like to understand what happened with your order and provide you with a solution. Please indicate your order number, and we’ll make sure to track it and figure out what went wrong.
I am sorry for all the inconveniencies this may have caused.
Have a great week and I wish you the best,
Team Outlery
Complete scam.
Complete scam.
Ordered a set that never arrived. Was delivered in another country entirely and the company refuse to reply to email requests for a refund.
20 de mayo de 2021
Opinión espontánea
Respuesta de Outlery
Hi John,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us and that your order was shipped to a different country. I assure you Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it, as I assure you we're no scam.
Over the past months we have experienced a change in customer Support software, which led to losing messages and customers reviews in the process. Also, our 3PL carried out a software migration that impacted in our shipments. And to add to this, we have faced delays in production and shipping due to global supply chain disruptions and Covid.
However, fortunatelly, we are passed all that and we have our Teams working hard, because we want to make it right to you.
For all this, we’d really appreciate if you could please reach out to us in the following email: help@outlery.com explaining what happened so that we can provide you with a solution. Please indicate your order number, we’ll make sure to track it and figure out what went wrong and we will take care of the refund.
I am so sorry for all the inconveniencies this may have caused.
Have a great week and wishing you the best,
Team Outlery
Pure ripoff
Pure ripoff. I supported them through kickstarter. It was heavily delayed but that happens. Then it arrived and pieces were incomplete and damaged. They promised me replacement half a dozen time but I never received it. I also asked for refunds. Never received it. Horrible CS. And just 100% bad company.
8 de mayo de 2021
Opinión espontánea
Respuesta de Outlery
Hi Anabelle,
I just came across your review and I am terribly sorry that you didn’t receive a good customer service from us and your products arrived incomplete and damaged. Specially when you supported us from the beginning through Kickstarter, we really appreciate that. Let me add to this that Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to make up for it.
Over the last few months we have faced delays in production and shipping due to global supply chain disruptions and Covid. This has heavily impacted our shipping times. On top of that, we had a change in customer Support software, which led to losing messages in the process. However, we are all set up now and our Teams are working hard to prevent this situation ever happens again, and we want to make it right for you.
For all this, we’d really like you to please reach out to us in the following email: help@outlery.com and give us the opportunity to make it right for you. If you could please indicate your order number we’ll make sure to track it and figure out what went wrong: we want to make sure that you receive that refund that never went through.
I am sorry for all the inconveniencies this may have caused and I'm hoping you can give us the chance to make it right.
Have a great week
Team Outlery
Respuesta de Outlery
Hi AA,
I just came across your review and I am terribly sorry that you feel that way. Outlery takes very seriously all customer’s feedback and communications, so let me apologize again and try to understand what your reasons are.
Outlery was created with the goal of providing top quality products to customers combined with an outstanding customer service. For that reason, we appreciate if you could please reach out to us in the following email: help@outlery.com and help us understand what went wrong in your case (extended shipping time? wrong order?) so that we can provide a solution.
I am sorry for all the inconveniencies this may have caused.
Have a great week
Team Outlery
Good for a start-up
I got already 2 of my orders. Second one came in reasonable time.
Product seams quite fine. No big remarks.
14 de agosto de 2020
Opinión espontánea
Respuesta de Outlery
Hi Daniel,
Wow, awesome! Thank you so much for the kind words, it means a lot to us.
Please, if you have any questions or need any assistance in the future, feel free to reach out to us.
I hope you have a wonderful day!
Best regards,
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