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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I am not happy with the customer service with this Company. I purchased the Varon BT-5 portable oxygen concentrator. The machine worked as described but was louder and heavier than expected. I want... Ver más

Valorada con 5 estrellas sobre 5

When the product arrived the Fail LED was on. Checke the Fuse- OK. Removed the Power Socket and found a wire lug was loose. Maybe got loos during transit. Reconnected and the machine is working perfec... Ver más

Valorada con 5 estrellas sobre 5

I live with a constant fear that I will find myself with no oxygen. Regular machines are heavy and can be awkward but with these portables, I can move them and take them wherever I go. I cannot believ... Ver más

Valorada con 5 estrellas sobre 5

Ordered my Oxygen Concentrator, expecting to receive it in approximately two weeks. Received it within six days. Love how quiet it runs!! So happy with this product!

Información sobre la empresa

  1. Proveedor de equipos de oxígeno

Escrito por la empresa

TTLIFE from American Medical Sales has over 15 years of oxygen therapy experience and we offer the highest quality brands of Portable Oxygen Concentrators, Home Oxygen Concentrators.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

272 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 65% de las opiniones negativas

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4,2

Todas las opiniones

(272)

166 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

GOOD COMPANY AND GOOD CONCENTRATOR AND BATTERIES

I ordered the NT-03 portable oxygen concentrator and bought two NT-3 5000mah batteries to keep me running all day. The concentrator came with a 110v charger and a cigarette lighter plug in that worked inside the vehicle and plugged into the oxygen concentrator for continuos use. The concentrator and the two batteries give me 3L of oxygen as a max and it is more than enough for my needs. TTLife was very helpful and went out of their way to make sure I got what I needed. They are a good company and they stand behind and believe in what they sell. I will buy from them again. Thank you

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I really didn't expect this kind of…

I really didn't expect this kind of quality for the cost. It is a well built machine and worth much more. I can't testify as to its durability as I have only used it for a week however due to its quality I expect many years of use.

19 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very satisfied customer

Shipping was very fast. The two concentrators I received were of excellent quality. The Instructions were good as well. I highly recommend this company and it's products.

30 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I ordered the wrong machine for my needs. TTLIFE was so helpful in assisting me with the return process and helping me order the correct machine to meet my needs. Thanks so much for your amazing service !

7 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

I have not yet rec iced my…

I have not yet rec iced my concentrator. When will it arrive. I've been waiting patiently. Thank God I didn't need it yet.

9 de enero de 2026
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

Thank you for your patience, and we're sorry to hear about the delay. Could you please provide your order number so we can check the status of your shipment and provide you with an update? We understand how important it is to receive your concentrator, and we'll do our best to resolve this as quickly as possible.

Valorada con 5 estrellas sobre 5

There seemed to be a problem with the…

There seemed to be a problem with the order. They acted immediately to correct the misunderstandings. The sevice was excellent and product is working fantastically. I would highly recommend doing business with these people. The oxygen concentrator was priced so low I did not expect it to be of such high quality. It is extremely small and quite enough to sit on the bed stand next to my bed with no notable noise. It is as quiet as my CPAP, possibly even quieter. I bought it as a backup for my large condenser which I have had for many years. The old one has been extremely reliable but is huge (about 30 lb.) and so noisy I have had it in the hallway outside my bedroom in order to sleep. I recommend it as a great choice as well as the integrity of the company and excellent service. I have put the old noisy beast away as a backup and am delighted in every way with my new device.

30 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality unit

The unit wasn't what I expected and in trying to get a hold of someone the phone # that came with the unit went to a full mail box and the email wasn't accurate email. I went on line and found a phone #. That person said I had to contact customer support via email. I requested via that email to receive a phone call and was advised communication only via email. Basically you have no support. Their response they would call. I tried every email sent me and never got a CBK after giving them all the info requested. Their response not true

21 de diciembre de 2025
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

Dear Customer,

We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused you.

We do want to clarify that we do provide phone support when needed. Please reply to our support email and include your phone number, time zone, and a convenient time to call, and our team will be happy to arrange a call with you.

Email communication is still necessary, as some support and warranty processes require written confirmation to ensure everything is handled clearly and correctly. That said, we absolutely understand the importance of speaking with a real person and are more than willing to do so.

Your feedback is very important to us, and we’d truly appreciate the opportunity to assist you and make this right.

Kind regards,
Customer Support Team

Valorada con 1 estrellas sobre 5

I ordered because website said in stock…

I ordered because website said in stock and ready for shipping. They charged my credit card immediately. I was contacted the next day with a statement that the product was in fact not available and offered an alternative unit that was stated to be the same functionally but a few visual variances. The statement even stated that the alternative product was local and ready to ship. A USPS shipping label was created and that is about all that happened. USPS never recieved the product to ship it. The company responses are written very poorly and it is evident that this is not a legitimate company. My husband passed away this morning and I do not need the product since they could not hold up their end of the transaction, I have filed a dispute with my credit card to have my money refunded from this fraudulent company

10 de diciembre de 2025
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

We are truly sorry for the inconvenience this situation has caused and, more importantly, for the loss of your husband. Please accept our deepest condolences during this very difficult time.

We sincerely apologize for the confusion and delay with your order. This is not the experience we want any customer to have, and we understand your frustration. We will take responsibility for resolving this properly and as quickly as possible.

Please share your order number with us so we can locate your order immediately and arrange a full resolution for you. Thank you for giving us the opportunity to make this right, and again, we are very sorry for your loss.

Valorada con 1 estrellas sobre 5

Oxygen concentrator scam

needed portable oxygen generator for my wife ordered an NT-5 from TTLife with an insurance policy that guaranteed no hassle return. My wife took a turn for the worst, so the NT-5 was not needed, it was new in the box never plugged in. I proceeded to return it, TTLife's only response was, (they would give me $70 and I should sell it to someone else). Sister companies Xygenvip and Oxygensolve all the same scam group!

10 de noviembre de 2025
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

We're truly sorry for what you and your wife have been going through, and we understand how upsetting this situation must be. This is not the experience we want for any customer, especially during such a difficult time.

Our customer support team has already reached out to you via email and is actively working on resolving the issue. Please take a look at the email, and we kindly ask for your cooperation so we can resolve this matter as smoothly and quickly as possible.

Valorada con 5 estrellas sobre 5

fixed

fixed the problem

11 de diciembre de 2025
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

We’re very sorry for the trouble this has caused you. Our customer support team is actively working to resolve the issue, so please don’t worry, your satisfaction is our top priority.

Valorada con 1 estrellas sobre 5

Do not buy from this company

Do not buy from this company. I bought a concentrator for my father who passed away before it arrived. I have tried to get a refund as it was unopened and this was a scam. It took two weeks of emailing back and forth to get an address. they made me jump through hoops sending photos of the unopened boxes. When they finally gave me an address in Maine, I was out of town for work three days and they said i had to send pics of the mailing labels and send within 48 hours or they wouldn’t accept the return. I explained I was out of town at that point - it was a Thursday- and would mail it Monday which I did. I sent the required photos of mailing labels. The next step was I had to let them know when it was delivered. So I tracked them and emailed them when they were delivered. I have never gotten another response or refund. Total scam. Not a real company. My mom is in memory care and needs that money. Do not buy from this “company” site!

6 de noviembre de 2025
Opinión espontánea
Logotipo de TTLIFE

Respuesta de TTLIFE

Hi there. We are truly sorry for your loss, and we sincerely hope you can find comfort during this difficult time. Losing a loved one is emotionally overwhelming, and we completely understand that such moments can make any extra process feel even harder to deal with.

That said, we would also like to clarify our side, respectfully and transparently.

TTLife is a legitimate company, and like all medical-related equipment brands, we are required to follow a standard return and verification process — including confirming the product is unopened and unused, and ensuring the package is safely returned to the correct warehouse. These steps are not meant to cause frustration, but to comply with safety regulations and protect both our customers and our company.

Throughout the communication, our team responded to your messages, provided the return address, and confirmed the product could be refunded after it was received back at our warehouse. We truly understand that dealing with logistics during a time of grief can feel overwhelming, and we empathize with your frustration. Even so, we never refused your request — your return has been accepted and your refund has been processed (or is currently being processed according to bank timelines).

We genuinely wish things had happened under different circumstances, and we’re sorry that the situation added stress during an already painful moment. While emotions can understandably run high in times of loss, we hope you can also understand that we have policies we must follow to ensure every return is handled properly.

Once again, our condolences to you and your family. If there is anything further we can help with, we are here for you.

Best Regards.
TTLife Team

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