Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

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Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

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Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

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Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Saratoga is small town cute but not an weekend retreat.

We forgot to mention we're not morning people so having to be on the road by 9 was a stretch. That's on me. We didn't get driving till 10:30 which meant we had to drive directly to our first activity and skip the pit stop suggestion as well as checking into the hotel first. The first activity was an open air train ride to the 25th Annual Maple Sugar festival in Hadley. Sadly this was a 20 minute ride in the woods with minimal views and the festival was a farmers market. There was only 1 table selling syrup and no other mention of maple. Certainly didn't feel like a festival so that was a bit underwhelming. We did have great tacos from a food truck and found some items to bring home. The hotel was great - great service, amazing food and room. I wish we had more artsy activities in the area. Horse racing and the military museum isn't really of interest to us and thats a huge part of this town. We went to both museums anyways but I feel like for the cost of this trip we could have done something more interesting. We did choose to go to the Skidmore Tang Museum which was great. The Spa Park massage was amazing. Overall it was nice to have a short getaway with new experiences, and we made the best of activities that weren't really our thing, but perhaps I wasn't clear enough outlining my interest. This is our 3rd trip with PUG and I assumed our past trips info would be available to the planner to help outline what we do like. Saratoga felt a little lacking for the price tag. If we didn't have a great hotel I think I would have been more disappointed. Also the famous mineral springs are really just historic water fountains in the parks that you might otherwise just walk by. The hotel, food, and massage were the highlights but I feel like those things had little to do with the location. In the future it would be super cool if the customer had the option to send examples of what they're looking for and get some feedback on what sort of price tag to associate with that kind of trip as well as if its doable within dates/travel type. Perhaps if I selected plane travel we may have had a more bougie experience.

30 de abril de 2026
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Thank you so much for traveling with us again + for taking the time to share such thoughtful feedback! I'm sorry to hear parts of the trip didn’t quite match the vibe you were hoping for. We’ve recently added even more outreach to returning travelers to better understand what they’re looking for each time around, and feedback like yours is incredibly helpful as we continue improving the experience. If you would like to discuss your experience in more detail we would be happy to chat anytime!

Valorada con 5 estrellas sobre 5

Great trip!

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was a detail that was much appreciated. Having a loose itinerary with a few planned things and a big list of recommendations was perfect. I felt like the place that was picked for my friends and I was spot on. We’ll definitely do it again!

1 de mayo de 2026
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Respuesta de Pack Up + Go

We love to hear it! Isn't it amazing to have someone else do all the planning so you can focus on the important part? Making memories! Our planners take your preferences from your Pre Trip Survey into consideration when planning your trip and having a loose schedule with some preplanned activities means you can have control over your day. We can't wait for you to travel with us again :)

Valorada con 5 estrellas sobre 5

My “You Pick Destination” was amazing

My “You Pick Destination” was amazing. Everything planned was fun and fit our preferences. The hotel selection was great as well. customer service and the pre-trip communication kept me at ease.

6 de mayo de 2026
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Our You Pick Trips are such a great option for travelers who know where they want to go but want someone else to plan it for them! We love to hear that our Travel Support Specialists were there for you every step of the way. We pride ourselves on providing 24/7 customer service to make sure our travelers feel supported, heard, and taken care of on their trip! Where to next?

Valorada con 5 estrellas sobre 5

Let Pack Up and Go plan your next trip!

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when they say it!
Savannah is a fun city! All or reservations were in order and your other suggestions as to what to do were top notch!

28 de abril de 2026
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Thank you so much for the lovely review! We are so glad you enjoyed your trip to Savannah and we hope to plan another getaway for you soon!

Valorada con 5 estrellas sobre 5

Great trip!

This was our second surprise trip with Pack Up and Go. Both times, they did a great job of choosing cities and activities that really fit our interests.

3 de mayo de 2026
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We are so glad you enjoyed your activities and trips! We hope to plan a third adventure for you soon!

Valorada con 5 estrellas sobre 5

What made our experience great was that…

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just the right amount of down time. The accommodations were up to the level of what we requested and it was special that everywhere we went, people knew we were celebrating our anniversary. Having someone else do all the work and having the excitement of looking forward to a surprise was so much fun!!! We would 1000% do it again!

27 de abril de 2026
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We love putting together special and memorable trips for our travelers! We are so happy to hear it was such a lovely experience and look forward to planning another getaway for you!

Valorada con 5 estrellas sobre 5

Fun and stress-free

This is a super fun way to get together with friends and have no stress with planning anything. Everything is kept secret until 1 week prior and it is a fun anticipation!!! This is our 4th trip as a group and each time they make sure our flights leave and arrive around the same times. They are amazing! Also if you have a problem or issue on your trip they are very responsive and help you in any way they can!!!

24 de abril de 2026
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Thank you so much for the kind words!! We love sending groups to fun places and can't wait to send you all on another trip soon!

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic! We were sent to San Diego for a fun girls trip. They planned everything even activities and some meal reservations! We will definitely use them again!

13 de marzo de 2026
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We are so glad you had a wonderful time in San Diego! We are looking forward to planning your next adventure!

Valorada con 5 estrellas sobre 5

Fabulous Girls Trip!!

The experience was amazing! Got to spend time with three friends without the hassle of coordinating flights, hotel, or activities.

22 de abril de 2026
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Isn't it amazing to go on vacation + actually focus on making memories?! We couldn't be happier that you had a great time + that we could take the hassle out of planning for you. Leave it to us! We'll handle all the admin while you enjoy the important part, spending time with people you love! Where should your next friend-reunion be?!

Valorada con 5 estrellas sobre 5

The experience was a great time and it…

The experience was a great time and it was a destination we had never been to. Food/weather/activities were amazing.

14 de abril de 2026
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Respuesta de Pack Up + Go

We love to hear it! Sending travelers to destinations they've never been to and would probably never think to travel to is one of our favorite things! Filling out that pre-trip survey gives our planners the insight we need to plan something special for each traveler based off of their individual interests. We always ask our travelers to be open to adventure because there are so many hidden gems in the domestic US that you might miss! Where to next?!

Valorada con 5 estrellas sobre 5

Our trip was to Richmond

Our trip was to Richmond, VA. Every experience booked for us was thoughtfully put together based on our interests and thoroughly enjoyable. The absolute highlight was a private zoo experience where we got to enter the penguin enclosure and meet penguins up close and personal.

The timing of the experiences and dinners were perfectly structured to allow us to fully enjoy ourselves but not need to rush. And each dining location met the dietary requirements we had mentioned.

10 de abril de 2026
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Respuesta de Pack Up + Go

It sounds like your planner really knocked it out of the park! We always ask our travelers if they have dietary needs + make sure to have those needs met when booking reservations + suggesting restaurants in the area. Isn't the zoo just amazing?! The most perfect activity for the entire family! We're so glad you all had an amazing time + can't wait for next years family trip!

Valorada con 4 estrellas sobre 5

I enjoyed not having to plan a trip

I enjoyed not having to plan a trip! I'm used to getting decision fatigue by all the choices. The hotel and restaurants were places we would have never chosen on our own. I do wish we were given an itemized receipt of where our money went. We had some issues with the valet (they didn't believe we had prepaid, and they still charged us a fee), but I'm not sure if that is the fault of the hotel or Pack Up + Go. We did eventually get a refund from them.

8 de abril de 2026
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Respuesta de Pack Up + Go

Decision fatigue is so real! Let us handle it for you so you don't get burnt out in the planning stage! Isn't it amazing to have someone decide for you while also having the flexibility to change things if you need?! We are more than happy to send over a budget breakdown for you! We typically don't send one out prior to your trip to ensure the integrity of the surprise, but we are more than happy to share one post trip! Send us an email + we'll be more than happy to be transparent about how your budget was spent :)

Valorada con 3 estrellas sobre 5

3rd Times A Charm????

We have scheduled a Pack Up & Go trip for our anniversary for the past 3 years. Up until this last trip, every experience had been amazing and we looked forward to this years surprise. Unfortunately our trip was a bit stressed because the events scheduled on the day of our actual anniversary were rescheduled with out any notice so we ended up missing it. I don't know about many of you but I don't tend to check my email while on vacation. We went by what was scheduled in our packet. It would have been nice to have a phone call prior to the changed event so that we would not have missed it. The event company couldn't reach me directly since the only phone number they had on the reservation was for Pack Up & Go and they received no response. Luckily, I receive a partial refund. Other than this mishap our vacation was very relaxing and we got to visit a great place that we are eager to go back to.

2 de abril de 2026
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I'm so sorry you felt your 3rd trip with us didn't meet expectations. Typically if there are schedule changes to your itinerary after your envelope has been sent out, we will add multiple reminders in our week lead up to departure emails to check your Day of Departure email for the most updated itinerary. We'd love to discuss more in detail your experience. Be on the lookout for an email from us to go more in depth!

Valorada con 5 estrellas sobre 5

San Diego Solo Trip

I had such an amazing experience with Pack Up + Go and would absolutely recommend it to anyone looking for a fun, stress-free way to travel. From start to finish, everything was so thoughtfully planned. The hotel was incredible—truly luxurious and such a perfect place to relax after a day of exploring.

One of my favorite parts was that all of my dinners were scheduled in advance, and every single restaurant was a great choice. It made the trip feel seamless and took away the usual stress of researching and making reservations. The activities they planned were also so much fun and added a lot to the overall experience.

I had mentioned ahead of time that I would be traveling solo, and they clearly took that into account. I felt comfortable and safe everywhere I went, which made such a difference. They even provided an Uber voucher to help me get around more easily, although I ended up doing a lot of walking and still felt totally at ease.

Not knowing where I was going until the morning of was honestly the best part—it made the whole trip feel like an exciting surprise and added such a unique element to the experience. And it’s funny because whenever you tell people about the concept, they get so excited and invested in guessing where you’ll end up—it makes it even more fun!

Overall, it was such a memorable and enjoyable trip. I’d 100% do it again!

10 de abril de 2026
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We love our solo travelers! It means so much to hear you felt comfortable, safe, and able to fully enjoy your experience. We’d be thrilled to send you on another adventure anytime🌟

Valorada con 5 estrellas sobre 5

Perfect weekend getaway

It was nice to have everything planned out for us. Perfect weekend getaway

1 de abril de 2026
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We love a perfectly planned weekend getaway! 😊 So glad you were able to relax + enjoy every moment, that’s exactly what we’re here for!

Valorada con 5 estrellas sobre 5

30 year friendship celebration

My friend and I went on a trip to celebrate our 30 years of friendship and this was a great way to do it! We were able to experience things we wouldn't typically have thought to do and didn't have to make several decisions. Pack up and go provided a tailored experience for us as well as suggestions around the area. I am already in conversations with others to go again!

8 de abril de 2026
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30 years of friendship, what an amazing reason to celebrate! 🥹 We’re so glad you got to try new experiences + enjoy a stress-free getaway together. We love that you’re already planning the next one, we’ll be ready when you are!

Valorada con 3 estrellas sobre 5

Sadly disappointed

I was disappointed with what my budget covered, and the departure time from the location wasted an entire day! I tried to make changes well before the trip date once I realized that I grossly OVERbudgeted, and instead of getting some money back or additional amenities, I am left wondering how my $4K+ was allocated for a barely 3-day trip that included ONE dinner.

23 de marzo de 2026
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Thank you again for taking the time to speak with us a few days ago, we really appreciate it. We’re so sorry for your experience and truly appreciate the opportunity to make things right, as this is not the standard we aim for. If you ever decide to travel with us again, we’d love another chance to create an amazing trip for you!

Valorada con 5 estrellas sobre 5

Another great trip in the books!

Another great trip in the books! Pack Up + Go found us a beautiful hotel in a great location for all the things we wanted to see! We loved the restaurants they recommended! The Charlotte bus tour was so interesting and we enjoyed the NASCAR Hall of Fame which we probably wouldn't have chosen on our own! Every trip we book with them shows us fun things to do in cities all over the county!

28 de marzo de 2026
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Another great trip, that is our favorite thing to hear! So glad you enjoyed all Charlotte has to offer. Whenever you are ready for your next trip, we will be here!

Valorada con 4 estrellas sobre 5

Overall it was a fun trip

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for the middle of the day, which is fine, but made it really hard to do other things with the time constraints. We were just kind of left feeling like while we enjoyed the location, enjoyed the activity we did do, we could have planned a better trip for what we spent.

31 de marzo de 2026
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Respuesta de Pack Up + Go

Thank you so much for sharing your experience, we’re happy to hear you still had a fun trip overall! We’re glad our customer experience team was able to step in when the weather didn't go as planned and help find a solution that worked for you. We’re sorry to hear parts of the itinerary didn’t flow quite how you hoped. If you would like to discuss your trip further, we are always here + happy to chat!

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