Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

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Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

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Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

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Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
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2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

The trip was great and we plan to go…

The trip was great and we plan to go back to Fredericksburg Texas and we plan to do another adventure trip. The only thing I felt missing was an instruction sheet for the airstream we stayed in at Das Peach Haus. We figured it out but it would have been nice to have instructions on the heating and cooling, TV and radio use etc. All and all it was a great trip

25 de febrero de 2026
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Respuesta de Pack Up + Go

Isn't it so amazing to have someone else do all the planning for you?! So you can focus on the important things! Making memories + soaking up every second of your vacation! We're so happy you had a great time on your trip. If you ever need anything during your trip, always feel free to reach out to our 24/7 customer service team! They can definitely help with anything you might need, especially as important as air conditioning in Texas! :)

Valorada con 5 estrellas sobre 5

This was our first experience with Pack…

This was our first experience with Pack Up + Go and we would certainly recommend it to others, especially for those people looking for an adventure. The materials we received were clear and comprehensive. All tickets were correct and the activities were a good mix to have over our 3-day trip to San Francisco. We had fun doing this!

17 de febrero de 2026
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Respuesta de Pack Up + Go

We love to hear it! Depending on your survey responses, our trip planners like to leave a little space in travelers itinerary for relaxation amid all the excitement + it sounds like your trip was the perfect blend of activities + relaxation time! Time to unwind + really set take in the vacation before setting off on another activity! It so lovely to hear that you liked our marketing materials as well! Aren't they so cute! We always want to make sure that our travelers have all the information they need to navigate their destination like a local. It never hurts to make the information look cute as well!

Valorada con 5 estrellas sobre 5

It was a great experience--highly recommend!

It was a great experience. Wonderful accomodations, great restaurants, fun experiences.

17 de febrero de 2026
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Respuesta de Pack Up + Go

10/10! We love to hear it! Are trip planners do their best to make sure your expectations are met, utilizing your survey responses to make sure your itinerary is tailored specifically to your specific likes! It sounds like she hit the ball out of the park with your trip! :)

Valorada con 4 estrellas sobre 5

We had a good time in Savannah but...

We had a good time in Savannah, but I have to be honest: We were not thrilled to be sent to a city that we've been to so many times that we stopped going there. This was our third PU&G trip, but our first road trip. It made us realize that while the suspense was fun we are more than equipped to plan a trip within a six-hour drive ourselves. No offense to PU&G at all — their planning was as usual fun and interesting — it's just that we're really experienced travelers. [Remember, you pestered me with emails to write this review. ;) ] I will say that the Husk Old-Fashioned at the restaurant Husk was phenomenal!

16 de febrero de 2026
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Respuesta de Pack Up + Go

Thank you so much for sharing your feedback with us! We took a look at your pre-trip survey and didn't see Savannah on it as a recent or frequent visit, so that's why it was a contender for this trip! We're glad you still had a good time on your trip + appreciate your continued support!

Valorada con 5 estrellas sobre 5

The restaurants and activities that…

The restaurants and activities that were planned were great! We really enjoyed everything! It was too bad it was raining and cold. We would have loved to walk around Richmond more.

19 de febrero de 2026
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Respuesta de Pack Up + Go

We're so glad you had such a great time on your trip with us :) Now if we could only control the weather! Ugh! While the weather didn't cooperate, we're glad that you still had an amazing time with your activities + curated restaurants. It's always nice to travel around a new city like a local + we couldn't be happier to provide that for you. Next trip how about sunshine? :)

Valorada con 5 estrellas sobre 5

This was our 3rd Pack up Go trip

This was our 3rd Pack up Go trip, the first time doing a road trip. As always, the accommodations were fantastic. The daily activities were fun and the restaurant selections were wonderful. The only negative comment is actually on us. We should have noted in the pre-planning that we did not want to go someplace in our home state. We have been to Savannah lots but we still had a wonderful time. I am a Type A and usually plan our trips to the nth degree. It is fun to do a Pack Up Go trip and go where they take us. Just showing up and not having to plan is actually a lot of fun!

16 de febrero de 2026
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Respuesta de Pack Up + Go

We love to hear it! A repeat traveler is a happy traveler! Traveling should be FUN + instead of stressing over plans you should be focused on making memories. That's where we come in! We're so glad to hear that you enjoyed your 3rd trip with us. So the real question now is...where to next?!

Valorada con 4 estrellas sobre 5

Fun for someone who hates to plan and loves surprises

This was my second time with Pack Up + Go. I loved both trips but this one was absolutely amazing. It was everything I asked for. Peace, trees, animals and reading. The place I stayed was beautiful and so hard to leave.

8 de febrero de 2026
Opinión espontánea
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Respuesta de Pack Up + Go

We're so glad you enjoyed your second trip with us! We love planning getaways for you and are so happy you enjoyed your peaceful retreat.

Valorada con 5 estrellas sobre 5

Amazing Honeymoon Surprise

My wife and I had a fantastic time on our trip. We used Pack Up + Go to plan our honeymoon and it was the best decision we could have made! We were sent to Austin Texas, which was a pleasant surprise - we loved it there! Being in the middle of downtown and getting to walk everywhere was one of the things we kept commenting on while there. The ease of access to restaurants/bars and being able to walk along the Colorado River and "Lady Bird Lake" (still don't know why it's called a lake when it's the river) for some beautiful nature was the best of both worlds. We did a lot while there and had a blast, we can't wait to go back and visit. It's safe to say that we will use Pack Up + Go again for another city adventure!

2 de enero de 2026
Valorada con 4 estrellas sobre 5

Overall a very fun experience

Overall a very fun experience. I did the option where you tell Pack Up & Go where you were traveling and they book the accomodations, events, etc. On the whole I had a really fun time and I loved the surprise factor of things. That said there was some hiccups - timing wise we missed a prepaid event because there was not enough time to get from the airport to the hotel and then to the event. We also couldn't go to one of the dinners (which they did comp us back for) which was supposed to be a birthday dinner because the restaurant didn't comply with the food allergy limitations of our group. I also got charged on my personal credit card for the hotel we stayed at. Pack Up and Go did handle all these issues well and worked with me so I really appreciated their customer service, but it was a bit annoying just having to deal with.

30 de diciembre de 2025
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Respuesta de Pack Up + Go

Thank you so much for sharing your experience! We are glad to hear you had a fun trip, despite the bumps along the way. We're happy our Traveler Support Team could be there to help smooth things out + get your trip back on track!

Valorada con 5 estrellas sobre 5

We had a amazing time

We had so much fun the food the art and our guide for our food experience was awesome the tower was amazing I would definitely to it again thank you

5 de enero de 2026
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Love hearing this! We can't wait to help book your next adventure ✈️

Valorada con 5 estrellas sobre 5

Fantastic!

We had so much fun and were surprised by all the detail put into the planning. Made our lives easier and able to relax and have fun!

5 de enero de 2026
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Respuesta de Pack Up + Go

We're so glad to hear you were able to kick back relax + have some fun on your Pack Up + Go trip! Thank you for trusting us with the planning!

Valorada con 5 estrellas sobre 5

The trip exceeded our expectations

The trip exceeded our expectations. The staff was easily accessible even on a holiday weekend . The recommendations were great and the preplanned things we did were awesome. The trip was balanced not too fancy not to casual . We had experiences built in , good food and left with amazing memories and discussions on when to rebook for another !

27 de diciembre de 2025
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Respuesta de Pack Up + Go

This review has us smiling! Our traveler support specialists are always available to help + we're glad you experienced that with ease. We always try to give the best balance of everything for your trip + happy to hear we succeeded!

Valorada con 3 estrellas sobre 5

We used Pack Up + Go for a surprise…

We used Pack Up + Go for a surprise trip over the holidays, and overall we did have a great time. The hotel was beautiful, the food was excellent, and we were placed in a really fun city. The concept itself is exciting, and we genuinely enjoyed aspects of the trip.

That said, there were a few significant issues that kept this experience from fully meeting our expectations.

1. Lapse in communication
Because our trip took place over a holiday, we didn’t expect regular office availability—but we did expect proper communication channels to be in place between us and the reservations that were booked on our behalf. One scheduled trolley tour was rescheduled, but the vendor only had Pack Up + Go’s phone number, not ours. As a result, we walked six blocks in 10-degree weather while it was snowing, only to arrive and find out the tour had been pushed back three hours. We then had to walk all the way back to our hotel and repeat the trip later. This situation could have been easily avoided with direct contact information and was frustrating, especially given the weather.

2. Lack of personalization
The trip felt very generic. While we understand that it was Christmas time and some things were closed, there were still plenty of options available. Several restaurants we visited immediately recognized Pack Up + Go and mentioned having many reservations through them, which made it feel like a recycled itinerary rather than one curated for us.

This was especially disappointing because we specifically requested a snowy winter vacation with activities like tubing, skiing, or snowboarding. None of these were booked—or even suggested. The printed list of “additional things to do” didn’t include a single winter sport option, despite this being our one clear request. These activities were about an hour from our hotel, and we had already increased our driving limit from 6 to 12 hours, so it felt reasonable to assume we’d be willing to make that drive. Ultimately, our hotel concierge helped us arrange what we had originally asked for.

3. Value for cost
We don’t feel the trip justified the price. We paid $2,575 after a refund from the original $3,000. With only one paid activity booked per day (dinner reservations don’t count since they aren’t prepaid), averaging under $100 each, it’s hard to understand where the money went. Based on hotel pricing and activity costs, the total appears to come out closer to $2,000, leaving a significant portion as company compensation—without delivering the personalization or experiences we specifically requested.

Overall
Pack Up + Go has a fun concept and clearly partners with great hotels and restaurants, but our trip felt overpriced, under-personalized, and poorly communicated at key moments. With better communication systems and more thoughtful customization, this could be a fantastic experience. Unfortunately, for us, it felt generic and not worth the cost.
We are unsure if we’d take another trip. We may recommend the company but with serious consideration to be had first.

27 de diciembre de 2025
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Respuesta de Pack Up + Go

Hi Krislyn! We appreciate you taking the time to share your experience. Your satisfaction means the world to us so we will be reaching out via email to discuss your concerns + work on reaching a resolution that leaves you with a smile!

Valorada con 5 estrellas sobre 5

Great for a Girls Trip

My girlfriends and I would hands down do this again! PU+G listened to everything we inputted in the online form, we called multiple times and spoke with someone who actually worked for the company and they were always cheerful and helpful - and at all hours of the day.

We loved not finding out until the airport and the activities they planned were perfect. While they made reservations for dinner most nights, we were only tied to one of them because of the gift card; and the restaurants they picked out were awesome.

If you can handle the element of surprise and allowing someone else to plan it - THIS IS A GREAT EXPERIENCE.

26 de noviembre de 2025
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Respuesta de Pack Up + Go

We love hearing this! Thank you for trusting us with your girls’ getaway! Can't wait to do it again sometime 🌟✈️

Valorada con 5 estrellas sobre 5

Hotel was wonderful!

Hotel was wonderful and we were also given ‘Christmas at the Biltmore’ tickets which was exactly what I had hoped for! We enjoyed a delicious dinner at a recommended restaurant!

19 de diciembre de 2025
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So glad we knocked out something you were hoping for, that's always an extra bonus! Looking forward to more adventures in the future!

Valorada con 5 estrellas sobre 5

One of the best experiences ever

Pack Up & Go planned everything perfectly. They took our interests and hobbies and put it all into our trip. The waiting and suspense to see where we would be going was so much fun. This was one of the most fun experiences we’ve had and we will most definitely do it again and again and again!

10 de diciembre de 2025
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Respuesta de Pack Up + Go

It's so amazing to hear that you had a great time traveling with us! Your pre-trip survey is our go to guide to understanding you as a traveler so of course we always do our best to use those responds when curating your trip! We want it to feel as though your best friend planned something specifically for you that maybe you wouldn't have ever thought to plan for yourself!

Valorada con 5 estrellas sobre 5

First time not planning a trip and we…

First time not planning a trip and we enjoyed everything that was planned and had time to explore on our own

15 de diciembre de 2025
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Isn't it the best?! Once you travel with someone else doing the planning, you'll never want to go back! Every traveler is different, but it seems as though most travelers like the balance of preplanned activities with room to explore on your own or relax! We always do our best to use your survey responses + curate something specific to your needs/expectations! Maybe next trip you'll just want to lay by the pool! Fine by us :)

Valorada con 5 estrellas sobre 5

Every delightful step

The team made every step of our trip a delightful experience! From the 1st exciting steps of anticipation through every scheduled activity, dinner, and some added entertainment.
I know that every PU+G customer will have a great time!

8 de diciembre de 2025
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Respuesta de Pack Up + Go

We love to hear it! The anticipation is the best part isn't it?! That...and knowing that all the planning is out of your hands! We always try our best to make sure all of our PUG trips include at least one preplanned activity! It sounds like your planner hit the nail on the head with your itinerary :)

Valorada con 5 estrellas sobre 5

Enjoyed being with family and seeing…

Enjoyed being with family and seeing all of the beautiful sites that we saw while they are

2 de diciembre de 2025
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Respuesta de Pack Up + Go

It's so amazing hearing that you had such a great time on your trip with us! Going on vacation with family is that much more exciting and memorable when you don't have to worry about organizing anything right? We hope you travel with us again soon!

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