Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

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Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

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Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

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Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

very good

very good, nice.

7 de diciembre de 2025
Opinión espontánea
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We're so glad to hear you had a great time on your Pack Up + Go trip!

Valorada con 4 estrellas sobre 5

The customer service was probably the…

The customer service was probably the best ever and truly delivered a great experience…. My only issue was that we didn’t receive our package till 72 hours before our trip making me nervous because one of those days was a federal holiday/thanksgiving…. I thought our destination was to be sealed since we let the company pick our destination but I found out because that was the first paper in our package besides the 2nd which listed what to pack and weather…. All in all it was a wonderful experience despite the little mishap and such a late return flight when we had a 12pm hotel checkout…. But we will definitely recommend and be using pack up and go in the future!

2 de diciembre de 2025
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Thank you for sharing your experience! We’re so glad our team helped make your trip a memorable one! If you’d ever like to talk through any of the details or share more feedback we are always happy to chat. Can't wait to help plan your next adventure!

Valorada con 5 estrellas sobre 5

My trip was fantastic!

My trip was fantastic!! From beginning to end I felt that Pack Up + Go was very intentional in the planning process and the communication of everything. It felt like everything they planned and scheduled was tailored to me specifically. I felt safe the entire time as well!

28 de noviembre de 2025
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This is so amazing to hear! We strive to make sure our travelers feel supported every step of the way on their trip with us. Before, during, and after, our travel support coordinators are here to ensure you feel heard amidst any hiccups or changes! It sounds like your trip planner really hit the nail on the head with your itinerary and interests as well. Isn't it amazing when someone can plan a trip for you better than you might plan one for yourself?! That's why we started planning trips in the first place. Let us handle the planning while you focus on making memories :) We can' t wait for you to travel with us again soon!

Valorada con 5 estrellas sobre 5

So much FUN!

So much FUN!! They took everything into consideration from our survey. We would def do it again!!

25 de noviembre de 2025
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Amazing! We love to hear this! :) It sounds like your trip planner really hit the ball out of the park with San Diego! Isn't it just paradise?! Our trip planners always take their travelers survey responses heavily into consideration while planning trips. They always do their best to make sure any specific requests are met. It's not always a guarantee but it's something they try to achieve each time they plan a trip because each trip is unique and special! It sounds like she was able to achieve that with your trip :)

Valorada con 4 estrellas sobre 5

Pay for what you don’t get!

The location was to do die for!!! The planned activities were great!

Now, the planned dinner spots….. everything was a “scene”! The food, 4 course meals. Over rated! Mind you the planned dinner spots are not already paid for! For the price that we paid, the entire trip including meals at the planned dinner spots should have been paid for! It’s was about $150 per person each restaurant!

29 de noviembre de 2025
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We're so glad you enjoyed Santa Barabara! It sounds like your trip planner hit the nail on the head with your destination + your activities as well. We're sorry you were disappointed with your dinner reservations + recommendations. If you'd like a budget breakdown to see how your budget was allocated, we are happy to send that over! While we'd love to cover all meals on each trip, we can't always guarantee a gift card to each dinner reservation depending on travelers' budget, survey responses, + how their budget was utilized towards other specific requirements. What we can always guarantee is your travel, accommodations, and dinner reservations made! If you look to travel with us again, always feel free to call our Travel Support Coordinators to rearrange your dinner reservations should you feel they don't meet your preferences! We're happy to rearrange! :)

Valorada con 2 estrellas sobre 5

Travel plans not ideal and too much of an itinerary.

We ended up having 2 full days of travel as we were booked on flights with a connection when flight should have easily been available as non-stop for our destination. Our entire trip was an itenerary that if we stuck to the prepaid activities we would not of got to explore and relax as we had hopped. We specifically asked not to have more than 1 planned excursion and there was 1-2 planned daily. We only truly liked one that we did attend, others were a bust and waste of money. The hotel we were booked at did not welcome us well. Room wasn’t ready for 2 hours after check-in time, shower in room didn’t work right, they didn’t tell us about all the amenities and hours, very disappointed. We asked for warm weather destination and it was freezing, not what we requested. The one compliment was that we Loved all the dinner reservation spots.

13 de noviembre de 2025
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I'm so sorry you were disappointed with your trip with us. We always want to make sure that our travelers feel supported + heard before, during, and after their trip. We'll touch base via email to discuss in more detail your trip + where you felt it didn't meet your expectations. Be on the lookout!

Valorada con 5 estrellas sobre 5

We went to Denver!

We had a great trip with pack up and go! Wonderful hotel, great activities and food. It was a great surprise and we’d do it again.

11 de noviembre de 2025
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So happy to hear you loved your trip to Denver (it's one of our favorites, too)! Let's do it again soon ✈️🌟

Valorada con 5 estrellas sobre 5

Perfect way to spend my anniversary

Such a fun weekend for me and my wife! They planned everything and it was perfect. Highly recommend and will use them again!

10 de noviembre de 2025
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We love to hear it :) We're so glad you had such a great time in Chicago! We couldn't be happier to be apart of your anniversary. Isn't this the best way to travel?! Let us handle the planning + the organizing while you get to focus on the thing that really matters, making lasting memories! Should we make this an annual anniversary trip? :) Where will we send you next year?!

Valorada con 5 estrellas sobre 5

Nothing but Praise!!

Nothing but Praise!!
A couple friends and I took our first Pack Up and Go trip and it was a massive success! The survey is thorough and I felt that our trip was curated so beautifully to the preferences we listed. They used our budget well and were readily available if we had any questions or concerns. Every aspect of this trip was so well executed, I would recommend this to everyone!!

10 de noviembre de 2025
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We're so glad to hear you had a great time on your Pack Up + Go trip! This is exactly what we want to hear from our travelers! Here's to more adventures together :)

Valorada con 5 estrellas sobre 5

Our annual Mom/Daughter was surprise…

Our annual Mom/Daughter was surprise trip this year that took us to New Orleans for a spooky great time! From the ease of our flight, to the fabulous hotel, the reservations for dinner & brunch to the reservations for the ghost & vampire walking tour to the list of endless other things to do, see & eat.
The Hotel Monteleon where our room was a suite on the 15th floor w/an amazing view of the Mississippi River! It had 1.5 bathrooms, which is wonderful for two gals traveling together!
We walked & walked (about 17.5 miles) — first stop was to walk by the river, beignets at Cafe du Monde with the best coffee! Then a look around St. Louis Catheral — there was are festival happening all weekend and we admired the art, bought some art, listened to great jazz & I even had a Tarot Card reading, which was amazing & fun! We took a mule & buggy ride around the French Quarter, and enjoyed Maya and her mule, Bourbon. Dinner was at Sylvain where the food was great but our server, Courtney was even better! Warm, friendly, made great recommendations & was just a pleasure to speak to. Halloween dawned with us all ready in our witch costumes. Breakfast at The Ruby Slipper, never disappoints! Beignets again, for lunch! Marie Laveau’s House of Voodoo, Beckham’s Book Shop w/a store cat named Joanie. A stop in Dark Matter Oddities & Artisan Collective where we bought rings made of copper & a crystal. We had reservations for our ghost & vampire tour, we met up at the VooDoo Lounge where Breon took us on an amazing walking tour of the French Quarter and talked about hauntings, ghosts & vampires — very interesting and gave us a lot to think about. We had room service, once again the hotel did not disappoint.
Saturday was a brunch reservation at The Court of Two Sisters. The courtyard was spectacular! What a wonderful setting for a meal. Sadly, the service was less than stellar & the food was decent, not great.
Both Uber drivers were friendly & great drivers.
Overall, a very, very successful trip and one we will remember for a very long time! BTW: this is trip #3 with Pack Up & Go.

2 de noviembre de 2025
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This review has us smiling so big! So glad your mother/daughter trip was such a hit + we loved hearing how you spent your extra time outside of activities! Thank you for trusting us with another trip + hopefully we can make more memories for you in the future!

Valorada con 5 estrellas sobre 5

This was my 2nd trip with Pack Up + Go, spectacular

This was my 2nd trip with Pack Up + Go. Just like the 1st trip, this trip was excellent. You complete their questionnaire, then tell them about yourself, your interests, hobbies, etc. They know you and plan an adventurous get away! As an older woman traveling alone, I felt safe in the cities I was sent to. It's exciting to open your envelope for your surprise destination day of departure PU+G is now my yearly adventure, perfect!

28 de octubre de 2025
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We take our traveler safety very seriously so we're glad to hear you felt comfortable as a solo female traveler! We're so excited to become an annual adventure for you! :)

Valorada con 4 estrellas sobre 5

We had a great time

We had a great time. To not have to plan the trip was awesome. The motel was fine and the restaurant was also a good choice. The only negative was the hiking experience tour had no hiking. It was great to have a suggested list of places to eat and things to do. We would definitely do it again

27 de octubre de 2025
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We're so glad you loved Denver! Isn't it the greatest city?! It has something for everyone + we couldn't be happier you loved it too. Especially your hotel accommodations, it sounds like your trip planner hit the ball out of the park there. We're sorry that your Rocky Mountain Escape driving tour didn't meet your expectations but glad that you still had a great time overall! If you want to discuss your trip in greater detail, we're happy to hop on a call! Where should we send you next?! :)

Valorada con 5 estrellas sobre 5

Not having to plan and arrange things…

Not having to plan and arrange things while in a new place was what I wanted . Pack up and go is AMAZING to use if you don’t feel like planning every single detail, and just want to finally relax. Our trip to Leigh valley, PA was amazing and relaxing. I am thinking of using it again for a solo trip!

20 de octubre de 2025
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We love to see it! For those travelers who want to release control + let someone else do the planning for once, we're the perfect solution! Let us handle the planning so you can enjoy the thing that really matter, making memories! And how exciting! Solo tripping can be so daunting but when everything is planned out for you, and with 24/7 call/text/email support from our Travel Support Coordinators, you'll be in great hands :)

Valorada con 5 estrellas sobre 5

Stress free and exciting!

Using pack up and go was such a fun experience. They took all the stress away from planning and gave us an amazing vacation. They did a great job of planning things that were tailored to our preferences and the 24/7 support was great for any supplemental help we needed. If you want a fun, well thought out vacation with as little stress as possible, you’ve got to try pack up and go.

21 de octubre de 2025
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Isn't that how traveling should be?! Stress free + easy :) We're so glad you had such an amazing time on your trip with us and couldn't be happier that you felt supported by our 24/7 support team. We strive to make sure our travelers feel supported because let's face it.. having someone else plan your trip can be a little daunting! We're always here for questions, concerns, and itinerary changes before, during, and after your trip.

Valorada con 5 estrellas sobre 5

Highly Recommend Pack Up + Go.

From Start to Finish the trip was fabulous! It was my partners birthday weekend. The attention to detail with amazing options couldn't have been better. The boutique hotel, the excursions planned for us, reservations at local eateries. My favorite excursion that I'm still talking about was the Taste Carolina walking food tour. I can't say enough about Donna the tour guide. She was amazing and knowledgeable about the area. We were in Wilmington,NC by the way. I totally recommend using Pack Up + Go. We have so few surprises left in life anymore and it was like waiting for Christmas Day.

16 de octubre de 2025
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This is so great! Thank you so much for sharing how much you loved your trip with us! It's so wonderful to be a part of our traveler's memory making moments + we love hearing about it! It sounds like your trip planner really hit the nail on the head with your accommodation, activities, and your destination too! We always strive to put our travelers in boutique, nontraditional, 3 star and above hotels, to add that extra level of personalization to your trip. Isn't a good tour the best way to see the city?! We're so glad you had a great time + we can't wait to send you somewhere new!

Valorada con 5 estrellas sobre 5

If you're curious about Pack Up & Go, just do it!

Pack Up & Go is such a fun concept and they make sure you have a stellar experience. Everything is top notch including the customer service. I love how the website and printed documents look. The input survey covers all the bases to ensure you have a great trip. The trip itself is well planned - good mix of reserved activities and free time. The hotels are luxurious and top of the line.

23 de septiembre de 2025
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Thank you for your kind words! Creating magical, worry-free adventures is exactly what we love to do.🌟✈️

Valorada con 5 estrellas sobre 5

My new best friend

My girls birthday weekend was such a blast because of Pack Up & Go. Everything was so easy to utilize and experience that I will definitely be doing this again. We had everything we needed to get around, an itinerary that was perfectly timed for us to enjoy our experiences without feeling rushed, and the personalization to make it feel like a dear friend planned it all. I love this company!

27 de octubre de 2025
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We’re thrilled your girls’ birthday weekend was everything you hoped for! Making travel effortless + personalized is what we love most. Let's do it again soon ✈️

Valorada con 5 estrellas sobre 5

Detailed & Just what we liked

We loved the detail put into the room, dinner reservations, and activity. The room and hotel were great. The food tour was awesome!

11 de octubre de 2025
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We appreciate your gracious feedback, Monica! We're glad you enjoyed your trip with us. We look forward to planning another one for you in the future!

Valorada con 5 estrellas sobre 5

Perfect Everything

I have taken a couple of trips and now can say this is the perfect, customer service oriented, amazing travel service. I have done the complete surprise trip and the new offering of you pick the place, get there and they handle the rest. I love both options, as the pick the place allowed me to use points to get to the location and on my schedule. The trip is planned perfectly, enough time to relax yet be a part of an adventure. This is not the best part - the best part is their customer service. I mean they set the standard for kind, professional, personable customer service communication and assistance. I am so tired of paying money to be treated rudely or like a number. This company got it right and maintains that standard. I rave about it to anyone that will listen. Do it and you will have a memory to brag about for years!! And then book another trip!

10 de octubre de 2025
Opinión espontánea
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Thank you so much for your glowing review! We're glad you've enjoyed your trips with us so much, especially since you've taken multiple with us- so we've been able to hit that mark for you consistently! We are very proud of our customer service team + are glad you had an amazing experience with them!

Valorada con 5 estrellas sobre 5

Our First Trip w Pack Up & Go

After completing our first trip I can say we were thrilled w the experience! As avid travelers sometimes we get stuck in the planning and details of if everything works out perfectly and not relaxing or enjoying the moment, pack up & go took those stressors away! There was such ease completing the survey and submitting our dates of travel and funds. The very next day I wanted to shift our travel dates by one day, that call took me all of 45 seconds. What was set up was phenomenal, they definitely paid attention to our survey and came through. Outside of what was already booked, we used another few recommendations on the list provided and those didn't disappoint either. We had a great time, so many stressors were taken off our plate using this Co. and we definitely plan to use them again in the future!

23 de octubre de 2025
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We love to hear it! It's so amazing to hear you had such a seamless experience on your trip with us + with our travel support coordinators as well! Our customer service team is there 24/7 to answer any questions you may have, before, during, and after your trip! Always feel free to call + make changes + our team will always do their best to accommodate :) We're so glad you had such a great time, where should we send you next?!

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