Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

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Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

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Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

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Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

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Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
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Valorada con 5 estrellas sobre 5

Ultimate Girls Trip

This was the BEST trip!!!

23 de junio de 2025
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Wow! Thank you so much :) I think your words say it all! Where are we going to send you next time?!

Valorada con 5 estrellas sobre 5

This is our 5th time using pack up and…

This is our 5th time using pack up and go and are never disappointed. We chose a you pick vacation and went to Charlottesville. The hotel was in the heart of the city and we were given reservations to great restaurants and fun activities. Our only complaint was that we didn't stay longer.

23 de junio de 2025
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Thank you for your continued support of Pack Up + Go! We love planning trips for you + am so glad to hear that each of them have been such a success! We're ready for the next one when you are!

Valorada con 3 estrellas sobre 5

Disappointing

It was a great concept; my husband and I love being spontaneous and trying new things. We chose to book a trip for our 10-year wedding anniversary. There is a question that asks other places you have lived and traveled but we did not add all the places in Ohio because we live here. We expected to travel out of state since we stated we wanted to try something new and were willing to drive up to 10 hours. We were sent to our home state just two hours away from our house. We did love the stay because they sent us to Hocking Hills, Ohio and we love it there, but we had no idea we should specify we wanted to leave our state. We were up really early because our email told us to leave between 8-9am to make the most of our trip. This made me feel like maybe it would be a 4-6 hour drive so we wanted to leave earlier to explore more. We then found it disappointing that our "pit stop" was an hour out of the way (also somewhere we are familiar with) so we just skipped that. We ended up staying at a resort that offered anniversary packages and couples massages but none of that was booked for our room (the trip was an anniversary trip). I found it disappointing that the planning team did not communicate with us and ask if we were willing to increase our budget. We cancelled the kayaking trip they planned and paid for us because we told them specifically that we love doing that but wanted to try something new (we assumed it was just for them to get to know us). We then booked couples massages and were thankfully able to get them last minute. There was also a fishing pond on property, but we were not told to bring any fishing gear. We specifically made sure to state we loved being outdoors. I don't blame them. It is what it is, but I wouldn't recommend honestly. If you do decide to use them, be sure to be very specific on what you want! The thought of it was so fun but the wow factor ended up being a letdown.

15 de junio de 2025
Opinión espontánea
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Thank you for taking the time to share your experience. We’re truly sorry to hear the trip didn’t fully match your expectations. Your feedback is important to us, and we’d love the opportunity to learn more + discuss it further. Please feel free to reach out via email or phone if you're open to continuing the conversation.

Valorada con 5 estrellas sobre 5

Road Trip to Santa Fe

I really loved this concept. The hotel was great, great location, clean and nice amenities. The restaurants you all picked were amazing. One of our activities was a train ride that we loved. We provided a very healthy budget and feel like that was used appropriately. We when usually travel we typically spend a lot of time reviewing restaurants and making reservations, so removing that stress was great! While we did not experience this, I could see since you don't get your plans until last minute, some things you may want to do could already be booked.

17 de junio de 2025
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Thank you so much for your kind words! It's so great to hear that you loved your hotel location + the hotel itself! We love sending travelers to hotels that are centrally located, so you're staying in the heart of the city + can navigate it like a local. Isn't it nice to have all your reservations made already?! No more scrolling through Google, zooming in on blurry menus, to try and find something good! We have you covered! We'll always book a restaurant reservation for you, and who knows, if we have extra funds in your budget, we may throw in a gift card too! :)

Valorada con 3 estrellas sobre 5

You win some and you lose some

We did a pack up and go about a year and a half ago to Seattle and absolutely loved it! We felt as though everything was well planned, and fit in our budget. This trip seemed to have missed the mark. Over a third of our budget was spent on airline flights and upgrading us And all of the restaurant reservations were $40-$50 a plate which we had to pay. I was hoping for more thought into our trip, but it seemed as though it was put together by how can we spend the most money in the least amount of plans.

16 de junio de 2025
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We're so glad you had such a great trip with us to Seattle the first time around :) We know it can be difficult seeing a traveler's budget allocation differ from their previous trips with us. Rest assured our trip planners do their best to get the most of out a traveler's budget taking while costs can be influenced by travel dates, season, destination, departing airports, and so many other factors! If you'd like to discuss your budget more, let's hop on a call! I know we've discussed over email, but we can definitely schedule a call to discuss a little deeper :)

Valorada con 5 estrellas sobre 5

What are you waiting for-Just Book It!!

We booked this trip for Memorial Day weekend. For some reason, we had a suspicion of where we were going. May the shortness of the trip, our time zone, budget...who knows. None the less, the anticipation of not knowing was very exciting. Here is our honest review:

Once we booked it and received our receipt, the excitement began. We realized we had not received the weather itinerary as explained and began to worry a little; however, we were still receiving regular promotional emails. After contacting them to ensure everything was legit, we were met with exceptional customer service in an attempt to resolve the issues. Ultimately it resulted from a typo on my email address when they sent the weather report. That was quickly resolved. I was truly impressed with the customer service. Making this really a non-issue, just a shout out to truly kind, professional, and responsive customer service.

The big day came and while not totally surprised, we were ecstatic! I took the envelope to work and just let it sit around explaining to co-workers the process and they were excited and intrigued, but I never opened it, so we were all curious!

When we finally opened it, not gonna lie, we opened it the night before. The fact my husband was ok with me booking a trip like this and him not opening it sooner was a miracle. He is not one for surprises or the unknown. That itself was worth it!

We got to the airport and couldn't have been happier with our seats, airline, or destination. Travels were easy and we took advantage of local transit system which was exciting for me because I've never used more than Uber (more on that).

We finally arrived at our hotel which was walkable to everything! Our room was so amazing and spacious with a modern boutique vibe. We loved it. The only thing I wish there would have been was a refrigerator (more on that). We spent the end of the day having a couple of drinks at the bar people watching and relaxing.

There were a couple of preplanned activities which we would have done no matter what, but I was glad that was already in the packet. One activity I wasn't so keen on was a food tour. We aren't into group tours, but it was already covered so why not...What and awesome experience! The foods we tried, the history we learned, and the energy of our guide was great. That changed my opinion for sure.

And this is why I wish we had had a refrigerator. So many foods that we wanted to get, but nowhere to store them.

We had a voucher and reservations for a dinner place. To be honest, this was our least favorite. This was the only time we had to use the Uber credit we received in our package. The location was not anything special, no views, only a couple of patrons, the food was just not good, and service was nothing to talk about. But, it was an experience.

Back in the main area we chose to take a sunset cruise which was amazing, went to an aquarium, had tons of amazing food, and strolled around enjoying all the people, sites, and impeccable weather.

We are particular about travel and sleeping accommodations, so we made sure to mention that in our profile and they nailed it...setting the mood for the entire trip.

If you're wondering if it was worth it; ABSOLUTELY!
The experience was amazing and worth telling everyone about afterwards. Just Book It!!

We plan on doing it again in the near future.

27 de mayo de 2025
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Respuesta de Pack Up + Go

Wow! What a review, thank you so much for sharing what an amazing time you had! There's bound to be some road bumps along the way with any trip but we think it's all about how it's handled! We definitely pride ourselves on our customer service team :) They're around 24/7 for anything you may need pre, mid, and post trip, so we always encourage our travelers to reach out to them if any issues arise! I'm so happy to hear your perspective on group tours has been widened! Food tours can be so fun + such a great way to learn about a city if you want to do something off the beaten path! It sounds like you really had the local experience as well! It's so nice to hear that you tried your hand at the local transportation! We always include instructions on how to get around like a local if a traveler wants to give their Uber voucher a break. You can Uber whenever you'd like in any destination but sometimes it's more exciting to try a trolley ride in San Fran or a boat ride in Chicago! We can't wait for your next trip :)

Valorada con 5 estrellas sobre 5

Far Beyond My Expectations 10/10

I cannot begin to express how incredible my Pack Up + Go experience was. I went in feeling a little uncertain despite all the reviews; people can pay for reviews after all, who knows what is true on the Internet! But I was absolutely blown away. I was one of the individuals who did wait until I got to the airport to open my envelope, and they NAILED it. Based on my main interests (I even told them I like horror/haunted things and they squeezed that in!), my schedule they gave was amazing. The hotel I stayed in was right in the middle of the action and made me feel safe and secure. I was so impressed by the amount of information and referrals I was given. And when my flight got delayed, I was reached out to immediately and booked for another flight based on my needs. I hope to do one of these trips annually at this point!

10 de junio de 2025
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Gage! Thank you so much for all these kind words! It was a pleasure planning your trip, we're so happy you just as good a time :) Isn't Philly just the best city ever?! We definitely have to pat our customer service team on the back because we pride ourselves on their communication. But we can't take credit for everything, having that Peace of Mind assurance definitely made your flight changes a lot easier! It's sound wonderful to hear that the trip planners knocked it out of the park with your recommendations as well. It's like they do this for a living or something! :) So..lets talk about your next trip!

Valorada con 5 estrellas sobre 5

Perfect vacation

This was the best vacation experience we have ever had! We hate the stress of vacation planning so much that we almost decided not to go anywhere this summer. After a TikTok video about Pack Up and Go, I thought that would be such a fun way to plan vacation. After researching and pitching the idea to my husband, we were all in! We loved our experience so much that we will absolutely book another trip this way. We had no decisions to make about where to go, where to eat, and what to do. It was such a relaxing trip!

8 de junio de 2025
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How cool! We love to hear that our social media team is knocking it out of the park on Tiktok! We always share promo codes for discounts + fun giveaway deals on our social media pages so definitely give us a follow! We know the struggle is real, that planning a vacation is enough stress to make you not want to go on vacation at all. We're so glad we were able to plan something memorable for guys! We know surprise travel can sometimes be a hard sell but we're so glad your husband was convinced! :) Sounds like we should make this an annual thing? Where to next?!

Valorada con 5 estrellas sobre 5

This was an amazing trip!

This was an amazing trip. This is the third time I've used pack up & go and they didn't disappoint. They always pick activities I love and I feel that we are getting the best places in the city. This saves me so much time sorting through reviews and deciding where to go. Definitely getting the most bang for my buck! Thank you!!

6 de junio de 2025
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Thank you for your continued support of Pack Up + Go! We love our repeat traveler + love that we can provide something new for you each time! Looking forward to more adventures in the future!

Valorada con 5 estrellas sobre 5

Stress free

Well planned out

9 de junio de 2025
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Thank you so much for sharing your feedback with us about your surprise getaway! We hope to see you again!

Valorada con 2 estrellas sobre 5

The attention to detail on what we like…

The attention to detail on what we like was lacking. Our hotel was way off the main drag so it made going to do things very difficult. The place choose. Was in its summer season making it a very dead town with no action as it’s to hot for anyone to enjoy activity there

8 de junio de 2025
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Respuesta de Pack Up + Go

Oh no! While we always try to book our travelers at hotels that are centrally located within the heart of your destination, it seems like we may have missed the mark here. With that, it sounds like you were disappointed with your destination as well. Our trip planners do their absolute best to make sure your destination aligns with your survey responses + interests. I'm so sorry to hear you were left feeling frustrated + disappointed. If you'd like to discuss your trip, or how your budget was allocated, in more detail we're happy to hop on a call! Send us an email so we can discuss!

Valorada con 5 estrellas sobre 5

Ideal way to Babymoon!

We loved our trip! This was a Babymoon getaway over the holiday weekend and I’m so happy we trusted the process. We prefer to visit cities on trips, so this is a great way to explore on a vacation that isn’t geared toward relaxing on a beach. Our tastes and preferences were absolutely prioritized, and every recommendation was spot on. There was enough flexibility in the itinerary to do what we wanted, while also having some structure that reduced the “well what do YOU want to do?” back and forth. Would highly recommend and can’t wait for our next trip!

27 de mayo de 2025
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What a way to celebrate a babymoon! :) We're so happy we were able to be a part of these memories! It sounds like your trip planner hit the nail on the head with your activity's itinerary! We tend to try and plan activities throughout the day while also leaving enough time for you to relax and take some time in your destination to explore yourself :) That's why we love our curated recommendations list that we always include in your surprise envelope! To give you some control over your time in your city! We can't wait for you to travel again with us! Where to next?! :)

Valorada con 5 estrellas sobre 5

BOOK THE TRIP

EVERYTHING! This was a wonderful trip. Easy to fill out the survey, easy to change a reservation if needed and SO MANY recommendations for activities that you like! Would highly recommend and go again.

4 de junio de 2025
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This review is everything! 💕🌟 We are so happy you loved your trip. Let's do it again soon!

Valorada con 5 estrellas sobre 5

Atl for the win

Ended up going to Atlanta, GA which never would have been on our visiting radar. Really enjoyed what Atlanta had to offer. From the food and culture recommendations we really were able to unwind and experience Atlanta. Found the recommendations to be helpful making the most of our time away.

28 de mayo de 2025
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We love hearing that Atlanta surprised and delighted you! It’s always a win when a city you never expected ends up stealing the show. 🧳✨

Valorada con 5 estrellas sobre 5

The whole trip was great!

The whole trip was great!
Everything that was planned for us was like they actually knew us. The Uber voucher was awesome. The restaurants they had reservations for were just perfect. The food, the atmosphere, the drinks were all amazing.
Our Secret Food tour was so fun & our guide had so much knowledge of Austin. It was so enjoyable.
Our hotel was beautiful & we had the most comfortable beds & pillows I have ever had in a hotel.
Our flight home was cancelled so once we got rescheduled, we contacted Pack Up & Go & Lilly was so helpful with contacting the airlines & getting us a room & food vouchers, she just handled it for us in no time.
I truly cannot say enough about this company.
It was such a wonderful experience & yes, we are already talking about another trip with Pack Up & Go!!

20 de mayo de 2025
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This makes us so happy! We're so excited you're already thinking of another trip with us, we're ready to plan! Apologies about your cancelled flight, but so glad Lillian was able help you out so quickly so you didn't have to stress! We'll see you again soon!

Valorada con 5 estrellas sobre 5

The most magical outcome!

There are so many things that made this experience incredible. Our destination was revealed to be Wilmington, NC. It was 100% our vibe. Things that made it so incredible: 1. The easy of booking 2. The responsiveness of the team when after we hit BOOK NOW I went into a full blown panic attack and called hysterical wanting to back out of everything and was calmly and kindly reassured that I just needed to sit with it and had 3 weeks prior to still make changes to my activities and cities 3. EVERYTHING from the pit stop suggestions, to the lodging to the experience was BETTER than anything I could have ever expected and I am a PLANNER of trips. Absolutely 10/10 magical experience.

23 de mayo de 2025
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We are so happy to hear you had a magical experience on your Pack Up + Go trip! The stress of the surprise can be a hurdle especially as the usual planner, but we're glad we were able to reassure you + give you such a great trip! Thank you so much for sharing your experience with us!

Valorada con 5 estrellas sobre 5

The fact that I didn't have to book…

The fact that I didn't have to book things like airfare, hotel, car rental and other tedious things made the trip more enjoyable.
That way we could focus on enjoying our time and exploring.

26 de mayo de 2025
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That's our whole goal! When you're traveling, you want to remember the best moments of your trip, instead of how frustrating it was to plan. Leave the logistics to us so you can focus on taking in the city + making lasting memories :) The extent of your worry should be how much room in your suitcase to leave for souvenirs! ;)

Valorada con 5 estrellas sobre 5

We had an issue with our hotel room…

We had an issue with our hotel room a/c. We contacted Pack Up + Go. They were able to get answers when we couldn't. Their customer service is AMAZING. We had a great time. We highly recommend using them. We look forward to planning another trip!!!!

27 de mayo de 2025
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A round of applause for our customer service team! If there's ever an issue during your trip always feel free to reach out to our Travel Support Coordinators! They are available 24/7 and are ready to help with whatever comes up during your trip so you can relax + focus on making memories! We can't wait to be apart of your next adventure :)

Valorada con 3 estrellas sobre 5

Nice getaway with friends

New Orleans!
We had a great time as we knew we would. That being said I think there are things that could have been done better.
If there is a direct flight no matter what airline we should be asked if we want it on a budget airline instead of having a layover. We could have flown across the country to a better weather destination for the time spent not flying direct.
We went on Memorial weekend and for holiday getaways you should reserve flights and hotels sooner especially when we booked our trip back in November since holiday flights and hotels cost more doing it only 30 days out probably left us with less money for other things.
We were booked on 4 walking tours…2 of them in one afternoon that were in the same neighborhood with one having the cemetery and the garden district and the other was beignets with the garden district. We cancelled the second one of that day feeling it was too similar. The other 2 tours during our trip …coffee and killers and the cocktail tour were great!
We had reservations for dinner at 3 restaurants with one being 5 or 5:30 which is too early! Dinners should be around 7 or 7:30 or we should be asked a timeframe of what we prefer. We did change all of our reservations and only went to one original restaurant. I feel like you should make one reservation at a hard to get in restaurant because we can’t get in some places due to trying to reserve the day of or one day ahead including casual places. The list of suggestions for food, drinks, shops and things to do in our package was great to have!
As far as your hints we received 7 days before a couple of them never made sense. You said we needed close toed shoes but we did not. Perhaps comfortable walking shoes would have been a better hint. You said we could be on the water if we wanted and to bring waterproof clothes…again that made no sense. What did we need close toed shoes and waterproof clothing for???
Our hotel was great and had a nice lobby bar and all employees were wonderful!
Overall I enjoyed the trip but wish a few things were planned better and more thought out.

21 de mayo de 2025
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Respuesta de Pack Up + Go

We're so glad you had an overall great trip together, even with the road bumps along the way! With that though, it sounds like we may have dropped the ball a little in regard to some aspects of your trip. If you want to discuss your trip in greater detail i.e. how your budget was allocated, why some activities were booked, your packing list, etc, feel free to email or call us so our Travel Support Coordinators can dive into your trip a little deeper! :)

Valorada con 5 estrellas sobre 5

A great surprise

Pack Up + Go picked a place for us that was surprisingly well tailored to our wishes. We hadn't known the destination well enough to even consider on our own. We enjoyed the activities planned, the natural beauty around us, and the architecture we saw. The best thing was their attentive help to get us alternate plane tickets when our airport to get us home shut down just as we drove there. It would have been much harder or us to do it ourselves.

16 de mayo de 2025
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Respuesta de Pack Up + Go

That's what we're here for! It can be so frustrating to try + handle flight delays/cancellations while on your trip. Let us deal with that stuff so you can get to making lasting memories! We would much rather handle all the logistics for you so you can actually relax + enjoy the time spent together! :) Isn't St Augustine just a gem?! Where are we going to send you next time?

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