What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más
La empresa ha respondido
Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más
La empresa ha respondido
We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más
La empresa ha respondido
Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más
La empresa ha respondido
Escrito por la empresa
PO Box 3707 , 15230, Pittsburgh, Estados Unidos
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
This is our 5th time using pack up and go and are never disappointed. We chose a you pick vacation and went to Charlottesville. The hotel was in the heart of the city and we were given reservations to great restaurants and fun activities. Our only complaint was that we didn't stay longer.

Respuesta de Pack Up + Go
It was a great concept; my husband and I love being spontaneous and trying new things. We chose to book a trip for our 10-year wedding anniversary. There is a question that asks other places you have lived and traveled but we did not add all the places in Ohio because we live here. We expected to travel out of state since we stated we wanted to try something new and were willing to drive up to 10 hours. We were sent to our home state just two hours away from our house. We did love the stay because they sent us to Hocking Hills, Ohio and we love it there, but we had no idea we should specify we wanted to leave our state. We were up really early because our email told us to leave between 8-9am to make the most of our trip. This made me feel like maybe it would be a 4-6 hour drive so we wanted to leave earlier to explore more. We then found it disappointing that our "pit stop" was an hour out of the way (also somewhere we are familiar with) so we just skipped that. We ended up staying at a resort that offered anniversary packages and couples massages but none of that was booked for our room (the trip was an anniversary trip). I found it disappointing that the planning team did not communicate with us and ask if we were willing to increase our budget. We cancelled the kayaking trip they planned and paid for us because we told them specifically that we love doing that but wanted to try something new (we assumed it was just for them to get to know us). We then booked couples massages and were thankfully able to get them last minute. There was also a fishing pond on property, but we were not told to bring any fishing gear. We specifically made sure to state we loved being outdoors. I don't blame them. It is what it is, but I wouldn't recommend honestly. If you do decide to use them, be sure to be very specific on what you want! The thought of it was so fun but the wow factor ended up being a letdown.

Respuesta de Pack Up + Go
I really loved this concept. The hotel was great, great location, clean and nice amenities. The restaurants you all picked were amazing. One of our activities was a train ride that we loved. We provided a very healthy budget and feel like that was used appropriately. We when usually travel we typically spend a lot of time reviewing restaurants and making reservations, so removing that stress was great! While we did not experience this, I could see since you don't get your plans until last minute, some things you may want to do could already be booked.

Respuesta de Pack Up + Go
We did a pack up and go about a year and a half ago to Seattle and absolutely loved it! We felt as though everything was well planned, and fit in our budget. This trip seemed to have missed the mark. Over a third of our budget was spent on airline flights and upgrading us And all of the restaurant reservations were $40-$50 a plate which we had to pay. I was hoping for more thought into our trip, but it seemed as though it was put together by how can we spend the most money in the least amount of plans.

Respuesta de Pack Up + Go
We booked this trip for Memorial Day weekend. For some reason, we had a suspicion of where we were going. May the shortness of the trip, our time zone, budget...who knows. None the less, the anticipation of not knowing was very exciting. Here is our honest review:
Once we booked it and received our receipt, the excitement began. We realized we had not received the weather itinerary as explained and began to worry a little; however, we were still receiving regular promotional emails. After contacting them to ensure everything was legit, we were met with exceptional customer service in an attempt to resolve the issues. Ultimately it resulted from a typo on my email address when they sent the weather report. That was quickly resolved. I was truly impressed with the customer service. Making this really a non-issue, just a shout out to truly kind, professional, and responsive customer service.
The big day came and while not totally surprised, we were ecstatic! I took the envelope to work and just let it sit around explaining to co-workers the process and they were excited and intrigued, but I never opened it, so we were all curious!
When we finally opened it, not gonna lie, we opened it the night before. The fact my husband was ok with me booking a trip like this and him not opening it sooner was a miracle. He is not one for surprises or the unknown. That itself was worth it!
We got to the airport and couldn't have been happier with our seats, airline, or destination. Travels were easy and we took advantage of local transit system which was exciting for me because I've never used more than Uber (more on that).
We finally arrived at our hotel which was walkable to everything! Our room was so amazing and spacious with a modern boutique vibe. We loved it. The only thing I wish there would have been was a refrigerator (more on that). We spent the end of the day having a couple of drinks at the bar people watching and relaxing.
There were a couple of preplanned activities which we would have done no matter what, but I was glad that was already in the packet. One activity I wasn't so keen on was a food tour. We aren't into group tours, but it was already covered so why not...What and awesome experience! The foods we tried, the history we learned, and the energy of our guide was great. That changed my opinion for sure.
And this is why I wish we had had a refrigerator. So many foods that we wanted to get, but nowhere to store them.
We had a voucher and reservations for a dinner place. To be honest, this was our least favorite. This was the only time we had to use the Uber credit we received in our package. The location was not anything special, no views, only a couple of patrons, the food was just not good, and service was nothing to talk about. But, it was an experience.
Back in the main area we chose to take a sunset cruise which was amazing, went to an aquarium, had tons of amazing food, and strolled around enjoying all the people, sites, and impeccable weather.
We are particular about travel and sleeping accommodations, so we made sure to mention that in our profile and they nailed it...setting the mood for the entire trip.
If you're wondering if it was worth it; ABSOLUTELY!
The experience was amazing and worth telling everyone about afterwards. Just Book It!!
We plan on doing it again in the near future.

Respuesta de Pack Up + Go
I cannot begin to express how incredible my Pack Up + Go experience was. I went in feeling a little uncertain despite all the reviews; people can pay for reviews after all, who knows what is true on the Internet! But I was absolutely blown away. I was one of the individuals who did wait until I got to the airport to open my envelope, and they NAILED it. Based on my main interests (I even told them I like horror/haunted things and they squeezed that in!), my schedule they gave was amazing. The hotel I stayed in was right in the middle of the action and made me feel safe and secure. I was so impressed by the amount of information and referrals I was given. And when my flight got delayed, I was reached out to immediately and booked for another flight based on my needs. I hope to do one of these trips annually at this point!

Respuesta de Pack Up + Go
This was the best vacation experience we have ever had! We hate the stress of vacation planning so much that we almost decided not to go anywhere this summer. After a TikTok video about Pack Up and Go, I thought that would be such a fun way to plan vacation. After researching and pitching the idea to my husband, we were all in! We loved our experience so much that we will absolutely book another trip this way. We had no decisions to make about where to go, where to eat, and what to do. It was such a relaxing trip!

Respuesta de Pack Up + Go
This was an amazing trip. This is the third time I've used pack up & go and they didn't disappoint. They always pick activities I love and I feel that we are getting the best places in the city. This saves me so much time sorting through reviews and deciding where to go. Definitely getting the most bang for my buck! Thank you!!

Respuesta de Pack Up + Go
The attention to detail on what we like was lacking. Our hotel was way off the main drag so it made going to do things very difficult. The place choose. Was in its summer season making it a very dead town with no action as it’s to hot for anyone to enjoy activity there

Respuesta de Pack Up + Go
We loved our trip! This was a Babymoon getaway over the holiday weekend and I’m so happy we trusted the process. We prefer to visit cities on trips, so this is a great way to explore on a vacation that isn’t geared toward relaxing on a beach. Our tastes and preferences were absolutely prioritized, and every recommendation was spot on. There was enough flexibility in the itinerary to do what we wanted, while also having some structure that reduced the “well what do YOU want to do?” back and forth. Would highly recommend and can’t wait for our next trip!

Respuesta de Pack Up + Go
EVERYTHING! This was a wonderful trip. Easy to fill out the survey, easy to change a reservation if needed and SO MANY recommendations for activities that you like! Would highly recommend and go again.

Respuesta de Pack Up + Go
Ended up going to Atlanta, GA which never would have been on our visiting radar. Really enjoyed what Atlanta had to offer. From the food and culture recommendations we really were able to unwind and experience Atlanta. Found the recommendations to be helpful making the most of our time away.

Respuesta de Pack Up + Go
The whole trip was great!
Everything that was planned for us was like they actually knew us. The Uber voucher was awesome. The restaurants they had reservations for were just perfect. The food, the atmosphere, the drinks were all amazing.
Our Secret Food tour was so fun & our guide had so much knowledge of Austin. It was so enjoyable.
Our hotel was beautiful & we had the most comfortable beds & pillows I have ever had in a hotel.
Our flight home was cancelled so once we got rescheduled, we contacted Pack Up & Go & Lilly was so helpful with contacting the airlines & getting us a room & food vouchers, she just handled it for us in no time.
I truly cannot say enough about this company.
It was such a wonderful experience & yes, we are already talking about another trip with Pack Up & Go!!

Respuesta de Pack Up + Go
There are so many things that made this experience incredible. Our destination was revealed to be Wilmington, NC. It was 100% our vibe. Things that made it so incredible: 1. The easy of booking 2. The responsiveness of the team when after we hit BOOK NOW I went into a full blown panic attack and called hysterical wanting to back out of everything and was calmly and kindly reassured that I just needed to sit with it and had 3 weeks prior to still make changes to my activities and cities 3. EVERYTHING from the pit stop suggestions, to the lodging to the experience was BETTER than anything I could have ever expected and I am a PLANNER of trips. Absolutely 10/10 magical experience.

Respuesta de Pack Up + Go
The fact that I didn't have to book things like airfare, hotel, car rental and other tedious things made the trip more enjoyable.
That way we could focus on enjoying our time and exploring.

Respuesta de Pack Up + Go
We had an issue with our hotel room a/c. We contacted Pack Up + Go. They were able to get answers when we couldn't. Their customer service is AMAZING. We had a great time. We highly recommend using them. We look forward to planning another trip!!!!

Respuesta de Pack Up + Go
New Orleans!
We had a great time as we knew we would. That being said I think there are things that could have been done better.
If there is a direct flight no matter what airline we should be asked if we want it on a budget airline instead of having a layover. We could have flown across the country to a better weather destination for the time spent not flying direct.
We went on Memorial weekend and for holiday getaways you should reserve flights and hotels sooner especially when we booked our trip back in November since holiday flights and hotels cost more doing it only 30 days out probably left us with less money for other things.
We were booked on 4 walking tours…2 of them in one afternoon that were in the same neighborhood with one having the cemetery and the garden district and the other was beignets with the garden district. We cancelled the second one of that day feeling it was too similar. The other 2 tours during our trip …coffee and killers and the cocktail tour were great!
We had reservations for dinner at 3 restaurants with one being 5 or 5:30 which is too early! Dinners should be around 7 or 7:30 or we should be asked a timeframe of what we prefer. We did change all of our reservations and only went to one original restaurant. I feel like you should make one reservation at a hard to get in restaurant because we can’t get in some places due to trying to reserve the day of or one day ahead including casual places. The list of suggestions for food, drinks, shops and things to do in our package was great to have!
As far as your hints we received 7 days before a couple of them never made sense. You said we needed close toed shoes but we did not. Perhaps comfortable walking shoes would have been a better hint. You said we could be on the water if we wanted and to bring waterproof clothes…again that made no sense. What did we need close toed shoes and waterproof clothing for???
Our hotel was great and had a nice lobby bar and all employees were wonderful!
Overall I enjoyed the trip but wish a few things were planned better and more thought out.

Respuesta de Pack Up + Go
Pack Up + Go picked a place for us that was surprisingly well tailored to our wishes. We hadn't known the destination well enough to even consider on our own. We enjoyed the activities planned, the natural beauty around us, and the architecture we saw. The best thing was their attentive help to get us alternate plane tickets when our airport to get us home shut down just as we drove there. It would have been much harder or us to do it ourselves.

Respuesta de Pack Up + Go
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.