Pack Up + Go Opiniones 601

TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What made our experience great was that Pack Up + Go LISTENED to what we wanted. The communication during the planning stage was excellent. The trip had just the right amount of activities and just... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Besides having a wonderful time in Savannah, Georgia I want to say how impressed we were with your company! You went above and beyond in being available. I like a company that does what they say when... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had such a great time! The communication was great. We didn’t have to do any planning whatsoever. It was amazing to just show up to the airport and the uber credit to get to and from our hotel was... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Overall it was a fun trip. One of our activities got canceled due to weather and they called right away to try and plan something new for us (we opted for a refund). Our activities were planned for th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes

Sobre Pack Up + Go

Escrito por la empresa

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart!

Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax.

We take it from there! We'll book your whole trip, but won't tell you where you're going.

One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go!

We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.

Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!

See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

601 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Overall it was great

Overall it was great! I was happy with the destination. I appreciated the public transportation from the airport. I was happy with almost all the prepaid activities. The only one we didn’t do was going to the production of Mama Mia. I was disappointed so much of our budget went to those tickets. This is our second pack up and go trip, and we’ve been booked into hotels in downtown locations. These are neighborhoods that we don’t generally want to spend a lot of time in. It would be be nice to stay in quirkier neighborhoods that aren’t the central business district.

We had a good time though!

1 de julio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

Thank you for your feedback! We are so glad you enjoyed your destination + hope we can plan another surprise for you soon!

Valorada con 5 estrellas sobre 5

So much fun & you literally just show up to enjoy the trip!

My husband and I had so much fun and the mystery of it was the best part! We didn’t have to decide or do any research on the location and what to do once we arrived at our destination. The extra things that were planned or recommended was a great incentive to using pack and go as well! Highly recommend, will be doing every 1-2 years!

23 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

That's what we love to hear - no research, no stress, just adventure! Thank you for the glowing review, and we’ll be ready whenever it’s time for your next surprise!

Valorada con 5 estrellas sobre 5

When I found out my flight was cancelled

When I found out my flight was cancelled on the way home Pack and go called the airline on my behalf and submitted a reimbursement request. I really appreciated this so I could continue to enjoy my trip.

Overall, they planned a fun trip. The lodging and experiences were great. Would recommend and can’t wait to another trip!

29 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We’re so happy you enjoyed your trip, and we’re always here to help when the unexpected pops up! Can’t wait to plan your next surprise getaway! ✈️

Valorada con 5 estrellas sobre 5

Service A+, Quality Vacations

This is our second trip with Pack Up & Go and it was equally as memorable as the first. Despite an initial hiccup which the service team quickly resolved with minimal interruption, it was a great trip! They really took our preferences into consideration. The whole trip was wheelchair accessible, restaurant reservations went smoothly, and the room was top notch. Thanks for a great vacation!

23 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

Thank you for traveling with us again! I'm so glad we were able to make this trip just as wonderful as your first. Happy to hear our 24/7 team was able to step in quickly + help smooth things out.

Valorada con 5 estrellas sobre 5

Great way to explore a new place

I (51F) used Pack Up + Go for the first time for a short trip with my mom (73F) for her birthday. We both love surprises, so it was great to not know the location, yet have plenty of stuff planned. They booked a couple of excursions and made dinner reservations for us. It was clear that someone local had planned the trip. Thank you so much!

19 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We're so glad you had a great time on your surprise trip with your mom! We are a team who loves surprises so glad we could share that excitement with you!

Valorada con 5 estrellas sobre 5

Stress Free way to travel

This was our 2nd trip with Pack up and Go. The first trip was driving and this one was flying. Both experiences have been excellent. They always book things to do that we would never think of (or maybe wouldn't do to treat ourselves), but would enjoy. We went on a donut tour which felt like it was picked just for me and a brewery tour which felt like it was picked just for my husband. There are always one or two things planned a day which allows you to fill in if you want to do more or relax if you don't want to cram every minute with things to do. The lists provided of other things to do or places to eat are helpful if you want to do more (like we do). Having a dinner reservation each night is wonderful and the restaurants chosen are always great. I would highly recommend travelling this way. For us it is a stress-free vacation.

9 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We love to hear it! Stress-free vacation is how vacations should ALWAYS be :) We couldn't have said it better ourselves. We always tailor each trip towards the travelers' preferences + interests, with a little room for exploration! Being open to exploring a destination you may never think to book for yourself is what makes the experience that much more exciting. It's like having a best friend who knows you so well plan a vacation for you where the only goal is to surprise + satisfy! You guys are seasoned travelers by now, should we make it an annual thing? :)

Valorada con 5 estrellas sobre 5

We had the best time, DO IT!!

We had the best time! There was enough things planned and enough room for us to choose what we’d like to do from the recommendation list they provided to fill the gaps to maximize our time away. They helped us celebrate 20 years of marriage with a rose pedal entrance at our hotel and the perfect dinner venue. I’m already planning the next trip and telling everyone to do so as well! Highly recommend!!!

3 de julio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

It's so wonderful to hear that you enjoyed your trip with us! :) We thought the rose pedal entrance was a nice touch as well :) Anything to make our travelers experience more memorable! We love finding small ways to make your trips special, because it wouldn't be a Pack Up + Go trip without a personal touch! We love to hear that you're telling all your friends! Word of mouth is how other travelers have come to book with us! :) We can't wait to plan your next trip!

Valorada con 5 estrellas sobre 5

Roadtrip for Two

The surprise was planned perfectly to our liking! The drive was beautiful and the events were right up our alley. The lodging was a charming bed and breakfast with the kindest hosts and savory breakfasts. Will definitely be doing this again!

1 de julio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

It's so wonderful to hear how much you loved your trip! :) Bed + Breakfasts can be such a fun way to explore a destination and really get to know the locals! It sounds like your trip planner hit the nail on the head with your road trip route + activities! What quaint b + b should we send you to next?

Valorada con 5 estrellas sobre 5

This was our third time using pack up…

This was our third time using pack up and go and it was just as amazing as the other times. We would recommend to anyone!!

24 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

Thank you for your continued support of Pack Up + Go! We love planning surprise getaways for you! Here's to more adventures!

Valorada con 4 estrellas sobre 5

Eating our way through Philly

Who knew there was so much culinary variety in Philadelphia?! Loved the food tour that was scheduled for us. Plus, we hit the historical highlights over our long weekend.

18 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

Isn't Philadelphia just the most magical city?! We're so glad you had such a great time, and hopefully your stomachs aren't too full and that you brought a tupperware for the leftovers! Seasoned food tour traveler hack ;) It sounds like your trip planner hit the nail on the head with your trip + we couldn't be happier! What foodie city should we send you next?

Valorada con 5 estrellas sobre 5

We had a wonderful time in Boston

We had a wonderful time in Boston! It was the perfect combination of planned activities and free time. I loved not having to do a lot of planning.

24 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

That is so great to hear! Our trip planners take your personal preferences into consideration every time! If you're a traveler who wants to fill your itinerary with activities, we got you covered! If you just want to relax in your destination, no problem! Even though it's surprise travel, you have all the control over your itinerary! Just tell us everything you want us to know and we'll communicate with you if we ever have questions, but leave the admin to us!

Valorada con 5 estrellas sobre 5

Great girls trip! The only question is "When can we go again!"

We had such a great time on our Pack Up +Go trip to Austin. The list of things to do provided was our go to each day. We especially enjoyed the Secret Food Tour and our tour guide, Molly, was so knowledgable and fun to spend the afternoon with. Lillian from Pack Up + Go was so helpful when our flight was cancelled. She made the rescheduling with the airline and hotel a breeze. Thank you, thank you for a great girls trip

20 de mayo de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

This is amazing to hear! :) We're so glad that you loved Austin and that your food tour was fun! What's not to love? Food and culture in one activity! We think it's one of the best ways to get to know your destination and get around like a local! We have to pride ourselves on our 24/7 travel support specialists as well! If issues ever arise, they're there 24/7 to make sure you feel heard and get to the bottom of the problem. We're so happy that Lillian was able to help you, so you could go back to focusing on memories!

Valorada con 5 estrellas sobre 5

City Views!

we are normally the beach/coastal goers so this was a outside the norm for us BUT we had a blast. We also were able to hit up a "beach" off lake Michigan! This was to celebrate as a "mini-moon" after our wedding, at check out the hotel asked if we received our champagne and chocolate package at check in which we did not so they adjusted. Chicago was great and everything was planned out perfectly. Dinners were perfect and boat tour was awesome.

23 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We love to hear it! Hearing that our travelers were open to exploring and had a great time in a destination they never would have thought to book before is one of the reasons we love planning trips! We're really happy to hear as well that you received our champagne and chocolates before leaving as well. Mini-moons are such a great way to escape for a short time and celebrate love on a smaller scale before diving into a bigger honeymoon! We couldn't be happier to be apart of your story :)

Valorada con 5 estrellas sobre 5

Best Experience!

I recently went on a trip with Pack Up + Go, and it was truly one of the most exciting and seamless travel experiences I’ve had! The surprise destination/activities concept added a layer of anticipation and fun that made the whole journey feel like an adventure from the very start.

From the moment we received the pre-trip packet, everything was thoughtfully planned. I appreciated the packing suggestions, weather info and recommendations that we truly utilized.

Chicago was perfect, great food and unique experiences. The hotel was centrally located, clean and comfortable, and the itinerary suggestions helped us make the most of our time without feeling overscheduled. The activities were exactly tailored to our likes and we couldn't have planned them any better!

If you’re someone who enjoys spontaneity but also wants the confidence of a professionally curated trip, Pack Up + Go is the way to go. I’m already thinking about doing another trip soon!

23 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

This review has us smiling from ear to ear! We're so glad to hear you had a great time on your Pack Up + Go surprise trip. The balance of planned activities + downtime to explore on your own is our favorite mix to have for our trips. We're ready to plan your next getaway when you are!

Valorada con 5 estrellas sobre 5

Worth it!

I have been on 2 Pack up and Go trips. Both exceeded my expectations. I love the excitement leading up to the trip. My trip was thoughtfully planned, the accommodations were top tier. Looking forward to my next trip.

30 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We love to see repeat travelers :) We're so glad you had such a great time and on the second time around! It's such a treat to send travelers to new destinations they never thought to enjoy! Should we make this an annual thing? Third times the charm :)

Valorada con 5 estrellas sobre 5

Stress free fun!

The trip was amazing! We went to Chicago and had a great time. I love that the activities and reservations for dinner were planned for us. It made the trip stress free.

28 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

Isn't Chicago just the best city?! We're so happy you had such a great time! Traveling should be about making memories + taking in the destination, living in the moment! Let us handle all the itineraries and the planning so you can go straight to experiencing :)

Valorada con 4 estrellas sobre 5

Thank you team for making our first…

Thank you team for making our first vacation together in some time so relaxing and fun! Especially for our babymoon, the team created such a memorable trip and we felt like they really listened to our input.

21 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We love being apart of so many memories for our travelers! We're so happy you had such a great time on your babymoon trip with us :) We definitely pride ourselves on our customer service team for making sure our travelers are heard + supported pre, mid, and post trip! It's also so great to hear that your planner hit the nail on the head with your itinerary. Where to next? :)

Valorada con 5 estrellas sobre 5

We booked a short road trip and…

We booked a short road trip and everything was perfect! The town they chose for us to travel to, the accommodations, the planned activity and the dinner spot were all great and met our preferences. The added info you get (additional activities, restaurants, etc.) were spot on and helped us choose when we didn't have something planned. It was so fun not to know where we were going until the day of departure! Amd then knowing support was just a phone call away if something went awry, was so helpful. (Nothing did and we didn't need to call.)

26 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

We're so happy to hear your road trip was a perfect match! 🚗✨ It’s always our goal to take the stress out of planning and leave you with just the fun + surprises. We’ll be ready whenever you're up for the next adventure!

Valorada con 5 estrellas sobre 5

This is my second Pack Up & Go trip

This is my second Pack Up & Go trip. I am very impressed and pleased with my experience. I like that the survey you fill out is their guideline and they truly take into account your answers. Communication is excellent via emails or you can reach them 24/7 if you have issues. The hotel was in a perfect location for our planned activities. The information packet and accompanying email is nicely detailed and overflowing with great options for food and activities. Fill out the survey and relax - your trip is in good hands.

24 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

Kim! It's so lovely to have you as a repeat traveler :) We couldn't be happier you enjoyed your second trip with us! We try not to brag but our 24/7 customer service team is definitely the glue that keeps us together! You can reach out to them about anything + they'll do their best to help so you can go back to making memories, while we handle everything else! It's so amazing to hear that you loved your hotel as well! We always aim to put travelers in hotels 3 star or higher, and always centrally located in the heart of the city! That way, you can really hit the ground running on the days your exploring! Should we start planning your third trip? :)

Valorada con 5 estrellas sobre 5

SO many recommendations

Our time in Chattanooga was amazing! Most of all, I loved the thrill of the buildup to finding out where we were going a half hour before we left. I kept my Facebook friends on the edge of their seat and went live with the reveal. A couple people guessed Chattanooga based on distance (we had been asked if we'd drive 6.5 hours and I said yes).
Hotel was beautiful and close to all activities. Dinner reservations were good choices but highly recommend Scotties on the River. I think it was on the list of recommendations. We canceled our third reservation and ate at Scotties instead. Great venue and food was amazing. Our prepaid guided Chattabrunch food tour and Lookout Mountain Rock City tour were both really fun and informative.
My one and only downside was I'd rather stay in a less expensive hotel and have you spend more of the budget on activities. I think I selected "no preference" on accommodations but knowing NOW how much extra money we had to spend, I'll specify that next time. Hotel Indigo was absolutely a special treat for us, but we spent SO much extra money to do things. We even found a Vince Gill concert to go to at Soldiers and Sailors Memorial Auditorium near our hotel.
One thing about activities in downtown Chattanooga - its hard to find parking!
We loved going through the 3 pages of recommendations! Great ideas. Oh, add Coker Museum (Mr. Coker has a huge collection of old cars that was fun to look at) and Clumpies Ice Cream (delicious). We did both of those based on recommendations from friends after I posted where we were going on Facebook. We stopped at Buc-ee's in Smiths Grove, KY on the way home as our pit stop. Had never been to one but absolutely loved it! Use Buc-ee's as a pit stop when you can. And there is a Corvette Museum near Smiths Grove in Bowling Green, KY that we drove past. We didn't stop but I want to go back. Just some more ideas for you.
I hope this review helps and I plan to use Pack Up + Go again!

17 de junio de 2025
Logotipo de Pack Up + Go

Respuesta de Pack Up + Go

What a fantastic review! Thank you so much for all your kind words + your insight! :) It's so wonderful to see that your trip planner really hit the ball out of the park with your recommendations. And of course, it's your itinerary, so we always encourage our travelers to reach out to our customer service team if they want to change things around after opening their envelope! We're happy to cancel a reservation, make new reservations, etc. With that, you can always feel free to give us as much information as possible in your pre-trip survey, in regard to how you'd like your budget allocated! Now that you're a seasoned PUG pro, you know to write as much info as you want in the "anything else we need to know" section of your pre-trip survey. We'll always reach out to you in case we need to discuss some options :) Thank you so much for that update on the parking around downtown! We're so glad you had a great time and we are so excited to send you somewhere new next time!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más