paireyewear.com Opiniones 

I ordered glasses twice. Each time the glasses I received were unusable - the prescription was way off. I ended up giving the company about $60 in subscription fees and toppers that I couldn't return and never got anything I could use in return.

Awful customer service it says it was sent 7 days to the distributor center and they said they never got it customer service is a dumb robot and no one gets back to you I am am reporting them and reaching out to lawyer they took my money and I have no glasses

I am sorry to say that I have left Pair Eyewear although I love my glasses and get lots of compliments on them. I love the ease with my sunglass toppers. The problem is that they assess a monthly service fee of $30 every month regardless of whether or not you have used the account that month. I ordered glasses and a topper. When I lost the topper I ordered 3 more. Then 1 month later I find a $30 charge on my bank account. They refuse to refund the unauthorized fee and tell me how I can cancel my membership to stop future charges. What kind of company tells happy clients we will charge you $30 each month just because we can and if you want it to stop you can cancel being a customer? I own a business and I would never treat any client that way....much less a returning client. Now I have to find another source for my glasses. Carol W

Would do zero if I could. 4 pairs received and three replaced not matching the prescription. With the 4th pair even my eye doctor reading the glasses telling me (and providing photo evidence) that it does not match my prescription is not enough for Pair to offer another replacement. The eye doctor and photo evidence was OK for the first three pairs but suddently it is not enough nor will they tell me what proof they need. Submitted a BBB complaint but I guess I am just out the $400. The only reason they are still in business with this level of incompetence is that people don't have the level of time and effort needed to get a satisfactory result from them. I have been trying since the beginning of December (so nearly 6 months now) to get a decent pair that matches my glasses prescription.

**Update** Received a full refund.

Bought my 1st Pair with toppers. Learned quickly that the toppers fly off easily and lost two the first week, one on a golf cart ride and the second on the boat. The worst part is that the lenses scratch very easily. I bought a second pair because I actually do love the shape and weight of the glasses. However, I’ve had my 2nd pair now for 1 month and the lenses are scratched up horribly - I have never had glasses that scratch up like this, even the frames. I’ve contacted customer service, so if they replace them I will provide an update.

Would give them 0 stars if I could. They don’t ship when they say they are going to. They do not honor their coupons unless it is the 10% off one. More than that, forget it. They say you have a warranty on your glasses but when you try to use the warranty they say oh sorry, that isn’t covered(it wasn’t basic cosmetic damage or something) but when you ask why you were told before buying glasses that it was, the email reply says oops. Our bad and then in a super condescending tone give you four steps to help take care of your pair eyewear and a link to order new glasses if I’d like. The most insulting thing I’ve had a business do in a long while honestly.

The customer experience is the least of this company’s concern. After losing my first order (not company’s fault), I reached out to them to ask what they were going to do about it. Twice. I got no response from “customer service”. They did, however, reprocess the order to send out the glasses. I appreciated it.

Then, I returned the glasses and the “membership” because the glasses were too heavy for my face. Totally easy return and no issues whatsoever. Where I had / have a problem is that they charged me my “membership” monthly of fee ($30) once before I even got my glasses (gee thanks - can’t use it if you’d haven’t gotten me my glasses yet) and then again in April, after I’d returned the membership. Because I didn’t go into the hidden “cancel membership” screen, I hadn’t cancelled my membership and they were free to keep charging me.

As a company, I’d want to my customers to have a positive experience and give good word-of-mouth recommendation. That’s the last thing I want to do for this company, who couldn’t be bothered to answer me more than once when inquiring about my order, but when I requested a refund, wow my response was almost instantaneously a “no”. I’ve requested a manager to contact. What do you know? No response.

Save yourself a headache and don’t buy from them.

Haven't received my glasses yet. It will be a month in 2 days. I have sent multiple emails and have been given no explanation, only we are still processing your order. I really wanted to wear my new glasses on vacation but it looks like I'm out of luck. I will not be ordering from them again

I have ordered 3 pairs of different sized glasses. All claiming to be different measurements. They were all the same size. Im so angry that they put a specific mm and its not even measuring out to be what they claim.

Purchased my first pair, with a 3 pack of toppers, and REALLY expected to love them. Unfortunately, it took over a month for me to receive them (twice as long as advertised). I have ordered at least a dozen pairs of prescription glasses online and know all of my measurements (lens width & height, frame width & height, bridge span, arm length, pupillary distance). This is the only pair of glasses I've ever ordered online using my measurements that did not fit. When leaning or facing forward, the glasses fall off of my face, or off the top of my head. The glasses are fair (not great) quality but way overpriced; the toppers are flimsy, and the magnets are weak. When using the online checkout, you are encouraged to join their monthly subscription program called Pair+. It is pricey at $30 per month, but gives you a discount on your initial purchase. The website tells you that the subscription can be canceled at any time. However, after finally receiving my glasses/toppers - and being very dissatisfied - I went online to cancel my subscription. Twelve days after receiving my glasses/toppers, my credit card was charged $30. When i went back online to check my account with Pair, my subscription was suspiciously still active. I immediately canceled it and called the "priority" customer service line. I was told that membership fees are nonrefundable. Period. No exceptions. I pointed out that I had only received my glasses/toppers 12 days prior to being charged for the subscription AND i had previously cancelled the membership, but again, no refunds. No exceptions. In an attempt to give Pair one last opportunity to correct their mistake, I emailed customer service but received the same response. No refunds. Although the reps are courteous, they are not the least bit helpful - as many have pointed out in their reviews. I will never order from Pair again, and cannot recommend them. If you're looking for inexpensive, high quality online prescription eyewear, stick with Zenni!

TOTAL TOTAL nightmare. Got sucked in to the "total points award." Clicked the wrong button. And to cancel it it was an absolute nightmare with endless bad calls with out an outsouce place in the Philippines. They make it impossible to cancel your subscription. DO NOT USE!!!!!!

I am waiting on my 3rd pair of glasses from Pair Eyewear. I've returned to them because they are cheaper, by a significant margin, for progressive glasses. I placed my order three weeks ago today and my glasses are still awaiting fulfillment. This will have to be my last order through them. It's very disappointing.

4/7/26 Update:
My glasses ordered 3/6/26 still haven't shipped, but I did get charged $30 for a pair plus membership. There's no phone number listed on the invoice, so I sent an email.

Shipping has been a frustrating experience. My order shipped on March 13, and on March 20 I was notified that DHL had transferred the shipment to Canada Post. However, Canada Post still has not received the package from DHL.

The estimated delivery date was March 26, and as of March 27, there has been no progress. Customer service has informed me that I must wait seven business days after the estimated delivery date before they can reissue the order.

I contacted customer service twice, and on both occasions I was advised to follow up directly with DHL and Canada Post for updates. Given that they are the vendor responsible for fulfilling the order, I would have expected them to take more ownership of resolving the issue.

The shipping process feels unnecessarily complicated, and the claim that most orders arrive within 5 to 7 business days has not been accurate in my case.

I was excited to get my frames and sunglasses topper, but after placing my order I received an email stating the shipping team was taking a short break and my order would ship once they were back...which was a week or so later. When my order did finally ship, you can imagine my disappointment when I opened the envelope to find ONLY the sunglasses topper. How do you forget to include the actual glasses that show on the shipping label?? After contacting customer service and providing proof of what I did and did not receive, they remade the glasses. I then had to wait another couple weeks for those to ship. When I did receive them though, I was satisfied with the frames. The topper is extremely flimsy and I have a hard time cleaning them due to that. It feels like they could snap at any point, definitely not worth the $30. They do stay in place, but since there is no magnet in the middle, they don't lay flat across the frames. Also, they only give you 48 hours to write a review once you receive the invite email, which is why the review is going on here. I will say, their virtual try on is top notch compared to Warby Parker. Not the best first experience considering they forgot the most important part of my order, but it worked out.

Horrible service.
I ordered my glasses Feb 23rd, 2026; I received a notification that a shipping label was created on March 9th; it's been 11 days and no tracking is available; the package was never picked up.I do not recommend ordering from this company. I asked for a full refund.

Multiple problems: (1) The first pair of glasses broke (but after a year) where one of the sides just came out. When asked them how could I fix, they didn't provide any good suggestions. (2) The second time I purchased, they somehow make you sign up for a subscription which then charges you $32.75 every month! This is stupid because it equates to $30 towards your next purchase. I did not want this nor did I intend to sign up for this and they refuse to refund it. BEWARE!!
Otherwise, it is a heavier frame than others due to the magnets. I do like the sunglasses attachment.

I ordered progressive glasses (Zuri frames) from Pair Eyewear on January 10 and did not receive them until March 2, nearly seven weeks later.
My concern is not the shipping time but the lack of communication during the delay. I contacted customer service multiple times while waiting and only received generic responses.
After the glasses finally arrived, the explanation was provided only after repeated follow-ups, and the resolution offered was two $10 credits despite the glasses costing several hundred dollars.
I like the concept of Pair Eyewear and their toppers, but the communication during production delays could be much better.

Order glasses a month ago like the other reviews and still have not received my glasses and they really don't know when I will get them. They are blaming the delay on shipping problems. However these shipping issues have been going on for a month now and it still hasn't gotten better. But everything else ships perfectly fine even extra toppers. This company is a JOKE and just out to take your money because you are not going to get your product. Buy glasses from another company that know how to deliver!! STAY AWAY FROM PAIR EYEWEAR!!!

I wish I had read the reviews. NEVER EVER EVER buy a product from this company. I ordered frames on on 1/13 and as of 3/9 STILL do not have the correct pair of glasses .The first pair they sent did not match the measurements they list on their website, so they were too small for my face. I ordered a different frame and they sent it in the wrong color. I called to complain and they re-shipped, only to receive the SAME wrong color a second time. Each shipment takes weeks. Their customer service is the most infuriating kind, where they are polite and tell you how sorry they are and nothing gets fixed. I have spent hours on the phone trying to get things fixed and now I am literally on hold waiting for them to decide whether or not they will refund my money in full.

Rip off loyalty program