paireyewear.com Opiniones 

If i could score 0 i would. First set of glasses were great. Half the toppers wont stay on the glasses though. Every attempt to order more toppers or another set of glasses they cancel it saying its payment method... ive attempted EVERY damn method i have INCLUDING the one they took originally and yet it shows no attempt of payment taken even before they cancel it. Customer service is zero help. Go to Lenscrafters or somewhere else if you want ones similar. Same price or cheaper elsewhere for better service and quality

I gave two stars because I have been a big fan of Pair eyewear and have had good luck with the orders and quality. I love trying on virtual frames and making a list of tops that I like, and I have spent over $600 on the website. But my recent experience is worth one star due to basically nonexistent customer service. In March 2026, I joined Pair+ so that I could earn points and then buy items anytime I wanted for 15% without having to wait for a sale. Pair+ is a COMPLETE RIPOFF - the average person would not expect POINTS ARE NONREFUNDABLE. I paid $30 for 300 points a month and used points and spent $2.41 to buy a pair of pink Kirbys. They arrived with ONE LENS. I couldn't find a phone number, where I should have been able to report the company error and they could send a new pair. Instead, I sent an email message, and they generally responded to return them. I did and the message said not to send them back, and refunded me $2.41. That's it. ZERO POINTS BACK. I basically spent $60 (plus tax because they tax the Pair+ membership) on these glasses with one lens. I even sent another email message about this, and all I got was a confirmation that they got my email, exactly one week ago, with no follow-up. The only consolation from this is that I already had the colorless Kirbys and so I popped out my lenses from that and used a hair dryer for 20 seconds to warm up the pink Kirbys to fit the lenses in (one side wouldn't fit unless heated up, which is maybe why it didn't have a lens in the first place). DO NOT WASTE YOUR MONEY ON PAIR +. I couldn't even find a link to leave a review on their Review webpage, and when I asked the "chat", it asked me to leave a review there and then deleted it when I pressed send because it said that it told me how to leave a review and resolved the matter. So now I'm spreading the news everywhere I can. I'm sad to say that I'm done with Pair Eyewear.

I was a member for over 1 year. They collected my payments monthly but every time I placed and order there always seemed to be something charged to my. Using the points is very confusing and there is no person that can help navigate you through their site to apply your points if they are not available in the ordering screen. Requesting a refund is only available after you receive the order. Despite calling as soon as the order went through to cancel, I had to wait to receive the order 2wks later and send them back to receive a refund. Then place a new order for the same items to apply my points. Why the CSR couldn't just apply my points to the order and refund my cc 5mins after I ordered, who knows.

They just stole my money.
I bought glasses, a magnetic topper, and the case.
They sent the cheap part (the topper), declared that everything had been delivered—and then went silent.

Impossible to get a response from them. So—it’s a scam.

My experienc with PairEyewear has been nothing but amazing. The first time I ordered a pair of glasses about 2 years ago, my dog destroyed them within a week. Paireyewear sent me a replacement free of charge and while still maintaing validity of my purchased warranty for future use. The turn around time is quick once they have a prescription. I don't care for the toppers at all but let me tell you the glasses themselves are GREAT quality. Better than WB, handsdown. Everytime i purchased lenses from WB, within a month or so the protective coatings would start wearing off and creating a noticeable "stain" on my glasses. I have never had an issue with the lenses from Paireyewear. I recently ordered a new pair because i misplaced my old ones. The process was smooth and they even made my glasses despite an expired prescription (with my approval of course). Overall, I have been very satisfied with them and will continue purchasing from the in the future.

These seem great in theory and I was so excited and spent money ordering extra frames. I’ve already lost two of them because you bumped them and they fall off and sometimes you don’t even notice. I would strongly suggest stronger magnets for these.

Awful customer service, delivery times so delayed and frustrating.

I bought Rx glasses with anti slip nose pads that literally fell off and I’m the most careful with my glasses just don’t do it and the top frames are cheap plastic - totally the most waste of money

And I missed the return window by a day and their robot Perry sucks and no humans to actually care about you

Customer service abysmal. I placed an order in response to an email touting delivery by July 4th. I ordered the day before the deadline and am still waiting 25 days later. They have made zero effort to make it right other than to say keep waiting. In the time since I placed that order, the design has begun to flake off an existing topper I had and my mirrored sun toppers were ruined when a lens wipe took the "mirror" off.

The arm of my frames snapped in two..(not the metal part) after several emails I find out they will not put my lenses in a new frame. I did not expect free, but it’s impossible to find a business to put the lenses in a frame not sold by them. So they are basically trashed. Be aware.

Gift cards not applied to order
AI responses waste a customers time and do not resolve the issues

My wife used to only buy her glasses from Pair Eyewear but this last time they charged her for a subscription that she didn't know she was getting and then refused to refund the $30 for the subscription. Great business model, you lost a life long customer and referrals from us, not that anyone at Pair cares.

I will say that there were things that went well with my purchase of Pair Eyeware glasses. I like the frames, my prescription was spot on, and the toppers are definitely one of the highlights of the glasses because you can always change the look of them.

But the part that makes me give them only two stars is the toppers do not stay on very well. The magnets that are meant to hold them on your glasses are not strong and if you touch your glasses to adjust them, which living in Florida and it is now the dead of summer, I have to push my glasses back up on my face when the sweat on my face makes them slide down. The minute I touch my glasses to move them back up, the topper falls off. And it is not just one particular topper because I did buy multiples of them when I purchased my glasses and it is the same with every topper I bought. That tells me it is not just a problem with one or two of the toppers that I bought but all of them. And I probably bought 10 different toppers.

They did also just roll out an app which I thought was great because their website was very slow, but I feel like the app should be able to tell you which toppers you’ve already purchased and when you are going to purchase a topper, it should automatically default to fit the glasses frame that you purchased. The app does not do that. I did send a message to the company, giving them feedback on the app and improvements that I thought would be helpful.

Poor customer service. Offered a free glasses case and then it never came with my order of 7 toppers. When contacting customer service I was replied to multiple times from a bot with the same answer. Go ask your neighbors. Then a rep finally came and said oops our bad. It was a mistake we should have never offered it to you. Would not recommend.

Never received my order. Tried to contact with no luck, and no one ever responded to my emails. Going to have to contact my bank for a chargeback.

This company dings your credit card $30 A MONTH, and does not respond to customer service inquiries for help via its active social media pages.

My first order of progressive lenses arrived after 30 days incorrect. I had to tilt my head about 45 degrees to see correctly. Customer service had me take them to my eye clinic and get a different measurement, which I did, and they ordered a new pair which took another 30 days to receive. When I received the second pair, the frames were not curved like the toppers, so the toppers wouldn't stay on. They again asked me to take them to my local eye clinic and have them bend the frames. That didn't work, so I decided I would just return them and start over. I followed instructions, returned them via UPS, and received a confirmation that they had been received. After a month of not receiving my refund, I was told that refunds take up to 60 days! That is ridiculous in this day and age. $400 being held for 60 days. Customer service is only by email.

BUYER BEWARE! - Who needs a subscription for eyeglasses? I purchased one pair with clip-on sunglasses. The quality is meh and then I learned that in the fine print I signed up for a subscription as happens automatically when you purchase a pair of glasses. It's really unbelievable! Such a scam!! Not sure why I didn't go back to Zenni. They were less expensive no hidden memberships. Ugh.

I have to wear glasses every day so I was thrilled with the opportunity to be able to change their look with Pair toppers. I have bought three RX glasses from them and the prescriptions were all fine. I must have 40 toppers and always get compliments on them. The problem came when I ordered the last toppers and found that somehow I had been signed up for a $30 a month membership. I had not agreed to this and when I contacted Pair, they refused to refund. Finally, I went to my enforcers, the charge company and they took care of it, but I have not ordered anything from Pair since. They lost a good customer through deceptive business practices.

Lenses are cheap and will start to flake off after a year. Doesn't stay on your face despite getting correct measurements. 0/10 would not buy again.

Only thing it has going for it is swappable frames, which are questionable at best if the glasses don't even stay on your face.

I used to Love Pair Eyewear but the continuous miscommunication on their "Limited Edition" Frames is becoming frustrating. Twice now, I've not been able to order the frames I want because they went out of stock without warning. No indication on their page that they were limited nor that they were low in stock. I even message customer service to ask about one and I was assured there were here to stay and like two days later, sold out. I'm over it. I dont want to switch frames because I already have like 50 toppers but if they are going to continue to only release frames with limited stock, I'm done. I'll buy glasses somewhere else.