paireyewear.com Opiniones 

I was skeptical at first. Decided to jump in and purchased a pair of glasses as well as several toppers for my granddaughter. Absolutely love them. Glasses are great quality and the fact that she can change her look any time she wants is great. Shipping was fast and loved the packaging! Would definitely give 5 out of 5!

I ordered 12 toppers only a few 25$ ones and a few 30$ premium ones. Their website says 3-5 business days for processing and of course whatever method of delivery you choose. I had the standard free delivery which should have been 7 business days. I placed my order on March 11th I waited two weeks didn't hear anything no updates. So I reached out to them. They said "oh, you had a topper out of stock. You can either get a refund, get a store credit or get a replacement topper." I was like well ok I'll just get a replacement topper trusting that paireyewear would keep their word. I told them I wanted the sunglasses. They said ok they would make that arrangement. I was ok with that. So I thought they would send that with my order. Nope. I waited and waited. And to this date I am still waiting for the 30$ topper that I paid for that was not given to me as promised. So then, in the shopify app I get a notification that I would get a shipment it looked like the sunglasses and the other topper that was out of stock. Well that was very confusing. So, I checked the status of my order with their auto bot who stated originally "your order is stuck in the warehouse we apologize for any inconvenience." That was a day or so ago. Today the auto bot says "you have no orders pending.." really?! Now I have zero orders?? I've submitted complaints that have went unaddressed, sent emails with no response except an automated one. At this point I'm very disappointed because I've spent close to 2k with these people if not more. That's how much I liked their toppers. I have since filed a BBB complaint because I now feel as if this company have taken 30$ from me, given me a false promise/expectation and basically overall stole from a once loyal customer. How can a company blatantly lie to consumer with out so much as blinking an eye without a 2nd thought and sleep at night? This issue has turned what was susposed to be a special anniversary gift from my husband to me into a nightmare ruining what was ment to be special. I will never forgive you guys for this. If there is ever a class action lawsuit against you all for false advertisements and failure to render services paid for count me in!

Ordered these glasses about a month back now. Shipped from the US so took some time to come.
The tracking was excellent, packaging perfect.
Cannot fault these glasses. They are very light, extremely comfortable straight out of the box. Of course, like any glasses I needed to adjust them to my face but this was easily done with some warm water and gentle manipulation.
The quality is very good and I just love the clip on sunglasses.
I ordered another topper And it did not fit well so I contacted customer care. Took a few days to get a reply but they were very helpful and advised how to correct the issue.
I will absolutely be ordering from them again in the future.

I love being able to match my glasses to my outfits and I love how the magnet is so secure. They get knocked off some times but it’s usually my fault for hitting my glasses off. If you get bored of just one look I’d recommend pair eyewear

I bought my second pair of Casper glasses and just like the first pair, the arm broke off. I thought the first pair breaking was a fluke but unfortunately, I didn't have the second pair for even 4 months before they broke. I tried to call customer service, they do not accept calls any longer and refer you to their website for an automated chat that was not helpful. I request to speak with a human and got a response that they would pass along the message and someone would email me. I did not receive a response. I will not buy another pair of glasses from them.

UPDATE: Pair reached out to me via email and stated they would be replacing the broken glasses with a new pair.

Ordered my glasses on Monday from their UK website. On Tuesday I received an email from Mac advising that they were unable to provide my prescription lenses and offered a pair with blank lenses or a refund. As I can’t see without my prescription I asked for a refund.
On Wednesday I then received an email from Mac saying they could now provide the prescription lenses but I needed to pay an extra £30. I declined and requested the refund originally offered as I went elsewhere for my glasses.
No response and no refund.
I’ve since emailed again asking when the refund will be processed and still no response. This is not very good customer service and I’m out £151!

I received my glasses and toppers here in Australia approx. 2 weeks after ordering them. I paid the extra to have them sent express but did not get all the other extras like warranty and anti-glare. I am very happy with the shape of glasses I chose and will definitely be ordering more toppers.

I was really excited to get these. I got the glasses and they were ok. It was a day or so later that I got my toppers and I was immediately disappointed in them. They look really cheap and, idk-flat? Dull? Then I tried wearing some. The stupid topper fell off 10 times in the first 5 minutes. That was it for me. Really pissed that I spent so much money on this crap. Since I'll only be wearing the base pair I could have gotten way cuter ones elsewhere and spent a lot less.

would like to post a complaint about Pair Eyewear . I bought a pair of eye glasses at America's Best. America's best teamed up with Pair Eyewear. Pair Eyewear has glasses where you can change the look of your glasses with "Toppers". You can not order most toppers through America's Best. You have to order Toppers through Pair Eyewear, online. I ordered 2 Toppers. Total cost 50 bucks. My order was sent 6 weeks ago. Never got them. They sent out a replacement order. I still have not received either order. They use DHL as their third party vendor. DHL is incompetent. I call Pair Eyewear's customer service. They have people who can just speak enough English to understand them. Each order is have called about, I was told to wait 10 days. I wait 10 days. I call back. They say wait another 7 days. Then they will send out a second replacement order. I have been going through this for over 6 weeks. Still have not received either order. My daughter wanted to buy a pair of glasses and Toppers directly through Pair Eyewear, but she is very apprehensive given the bs and money I am dealing with. My advice. SAVE YOUR MONEY AND DO NOT DEAL WITH THIS COMPANY or their products. Their corporate office is New York, and their distribution is from California. It's not coming from China. I have had letters sent to me from Florida that arrive in 2 days.

These glasses are hot garbage. The "toppers" they sell you for $30 are not only cheap looking, but the reflection from the inside of the toppers, once you walk outside, cancels out 40% of your vision. Terrible design, poor execution, worse customer service.

The website had all sorts of annoying hurdles just to get to viewing the frames. No information about types of lenses or prescriptions available (not all frames can support my eye prescription). At some point I got a quote for £80 plus, which was more expensive than my local optician's cheaper range of single vision glasses and my optician would've given me a full eye exam and looked at my retina, checked pressure and advised on cataracts. I can't feel safe ordering online until I understand what is being offered. It feels automated. It probably is.

Bought the "warranty" that says 1 year from date of delivery. They tried to say that it was from purchase. They won't send proof of when it was delivered.

AVOID AT ALL COSTS.

Their ‘customer service’ is severely lacking. I exchanged my first order and was given store credit. There was an issue with my second order where the magnets weren’t right and the top frames fit incorrectly. The customer service ‘rep’ (which I hesitate to use because I’m fairly certain it was AI) was completely useless, asking me the same questions repeatedly and recommending I ‘just bend the top frame to fit’. After going around in circles I requested a refund. They immediately gave me my options (without acknowledging my frustration). I returned the product and was only refunded the additional $5 I had to pay above store credit amount. It took another five days to make contact with another bot only to discover they had put the remaining $160 on a gift card (for more Pair eyewear), THAT THEY NEVER SENT ME. It would appear their policy is to stay quiet about any remaining funds until the customer jumps through hoops to get it back. I demanded a full refund, which they immediately granted. So I guess there’s that. But remain vigilant if you choose to buy from them. There’s no phone number to call, and the term ‘customer service’ is wildly exaggerated.

More than a month after placing my order and half of it hasn't been sent. My multiple emails requesting a refund have not been responded to. Absolutely dodgy, what a scam company!

Super great experience!! Was totally impressed with the quality of the glasses! Would definitely recommend them! Great customer service..answers questions and phone calls answered quickly!! Definitely a go!!

It is one start because 0 isn't an option. I ordered these glasses on December 13, 2024. It is now January 28, 2025, and they haven't even started working on my prescription. I have screenshots of my order confirmation page and emails from them saying they got my order. I have also been charged $110.68 but I still have no glasses. I have reached out to them and have not heard back from anyone. I have tried their Chat robot and with my email and order confirmation number, the chat bot cannot find anything.
This company is a scam, I have read multiple reviews of people not getting glasses and having their money taken from them. I am reporting them to my bank and hopefully getting this company shut down for good.

The best glasses I've ever owned. They are also the most expensive pair I've ever owned, but with 3 toppers I have 4 pairs really. My prescription is moderately strong, but with the thinner lenses they are great. I chose to have a blue light filter added, it's the first time I've tried using a blue light filter and it's made a big difference to how my eyes feel after working all day on my computer.

Bought a pair of glasses which were meant to be polarized, and they are not... No one is answering my emails now and they are just ignoring me. I think this company is a scam now...

Glasses were shipped and received promptly, but I discovered they are not for those with strong prescriptions. Even with ordering the premium high index lenses, the lenses were still way too thick and the glasses way too heavy. I initiated a return of the frames and the topper, returned them to the UPS store and received email confirmation. I then received a second email that my refund had been adjusted to include only the topper as the frames were not returned (which they were). I sent an email to customer service on 12/31/24 and received an automated response that my email had been received and would be replied to in 24-48 hours. I assumed it would be a bit longer due to the holidays, so I waited. I then received another automated email on 1/6/24 stating that they were running behind on replies. As of today 1/13/24 I have received no response to my email nor have I received a refund, not even for the topper that they advised was being refunded. The product is good if you have a weaker prescription, but if you need customer service, it’s non-existent.

Had been excited to order from Pair when I saw the variety and pricing however if you are purchasing in the UK, Pair cannot 'legally' process your order without a written signature from your optometrist on the prescription, this is not my experience with other online glasses companies. I am not going to pay for another prescription. Now Pair have got over £130 of my money and not responding to the 3 separate requests I have made for a refund.