Something Changed. Having kids, I've ordered 11 pairs over the years. This last order demonstrated the company has caved in. There was no response, sparse customer service and it was only in contactin... Ver más
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Consulta las opiniones de los clientes
Scammy up-sell to their subscription. Any Instagram or Internet coupon will be worthless. Subscription gets you VIP support. Glasses sent missing part of the prescription. Sent the VIP support, be... Ver más
Went to Pair to get progressive lenses but I recently found out from my optometrist that the glasses I got from Pair dont have progressive lenses even though that's what I paid for. Do not buy from Pa... Ver más
I enjoy my glasses but I have a difficult prescription and unfortunately has some change in vision so I need new lenses. I order my second pair because local vision places will not touch the pair glas... Ver más
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I have not actually received my order…
I have not actually received my order yet. I placed the order over 2 weeks ago. When I ordered, luckily I took a screenshot of the order confirmation because that was all I had to go off of. No email confirmation, no tracking number, nothing. I called them today and they said they had emailed me twice even though I have yet to receive anything from them. They confirmed the email they have on file and it is correct yet I received nothing. They said they never completed the order because they needed more information from me 🤦🤦 So why did your checkout process tell me I was done and give me a confirmation number if you needed more information? And if the first two emails went unanswered, why didn't you call? You have my phone number on file. It's funny you made damn sure you got that credit card information right Cuz you had no problem charging it even though apparently someone couldn't pick up the damn phone and call me to tell me my order wasn't complete. I'm wondering if I had not called them, would they have just kept the money indefinitely and given up? Probably. 1⭐
I love my pair glasses
I love my pair glasses! I’ve been wearing glasses since my teenage years and they always look so bad, I felt less confident with them. I tried many brands and frames over the years. I can’t believe a pair of glasses from an online store would look this good! I actually like to wear my glasses now lol they are very lightweight and thin but I can see perfectly, I also love my shades. Hopefully they will last for a long time!
The sad thing is
The sad thing is, I love my glasses. I have a ton of tops for my base frames. I don't want to think of how much money I've spent over the last few years. Their marketing emails were already irritating me because they kept emailing me telling me I'd forgotten to order base frames. I've been a customer for a few years, my orders are placed under my account often with members rewards points yet I'm getting emails like I've never ordered before? Now they ran a promo for buy 4 get one free Stars Wars tops 2 days after I placed a qualifying order and well before my order ships. I reach out to what passes for customer service only to get a nonsensical scripted response two days later. When I responded to their reply pointing out that what they replied with didn't address my email at all they sent another nonsensical form response. Wow! Pair obviously needs to be bought out by someone who gives a damn!
Absolutely the worst customer support…
Absolutely the worst customer support ever. I would never refer anyone to them!
No thanks
Great idea, but its hard to order and get the right distance between eyes, or where the prescription goes. The customer service is not good. I bought a second pair to go with my tops. They came bent and askew AND had the prescription in one tiny area away from where one looks through the glasses. They only gave me a partial refund! I will not use them again. THe ONLY thing they have going is the magnetic tops.
Just plain greedy
First off each pair should come with one free pair of magnetic clip ons. No one should have to pay extra for sun comfort. I think it's just gross to charge for a 1 year warranty. Some of us are not made out of money and need to see. $90 for the glasses and one clip on is just disgusting. $40 to $60 for both is reasonable. $30 for each clip on? Seriously Icky. $10 makes more sense. No amount of ads in shoved down my throat will change my opinion.
The glasses are not as cheap as…
The glasses are not as cheap as advertised. I built a pair of glasses and it costed $379. The transition lens costed $149 extra on top of expensive lens. Buyers, beware of false advertising.
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