Parker Knoll Opiniones 

Delivery was spot on. Won’t know about the product as it’s too new yet

Quality of materials excellent

We have a Parker Knoll Boston riser/recliner settee: one side reclined but would not come back up to the upright position. We contacted Customer Services & Rob Green, Technician arrived this morning and within a hour he had identified the problem as a faulty switch and then proceeded to replace it. Rob was very polite, very knowledgeable and very professional. We are delighted with both Customer Service and in particular with Rob’s whole attitude and approach to dealing with customers. Thank you.

Bought the Amersham sofa and two armchairs. Was told the wait was approximately 14 weeks but were happy to get the suite after only around 7 weeks. When it was delivered the feet didn’t fit properly on any of the pieces. Contacted the retailer and he arranged with Parker Knoll for someone to come and fit new feet. While they were being fitted we noticed a number of other defects. Reported these to the retailer and to save sending the suite back agreed to a discount authorised by Parker Knoll. A few weeks on and we are still finding other defects and wish we had just sent the suite back in the first place. We bought Parker Knoll for their supposedly quality and attention to detail. Sad to say that is not what we have got.
UPDATE
Contacted the retailer again who arranged for the area manager from Parker Knoll to contact me. After a two week wait I got a phone call yesterday, discussed the problems, then told she would need to go back to the retailer, why I don’t know as she works directly for PK. So another merry go round before getting PK to inspect the furniture.

Hello all I can honestly say this company has done a brilliant job on our sofa
We live in earlswood and our new sofa needed a little help with sinkage , well today a marvellous chap called Robert green did everything to restore our sofa and what a lovely trust worthy bloke he is. I cant recommend Robert green enough our sofa is brand new again so thank you so much Robert green brilliant brilliant job my friend

Very impressed with Robert Green, the technician who was efficient, polite and professional.

Our westbury Whitfield sky sofa is extremely stylish and very comfortable.

Fantastic choice of colours and design of furniture, excellent guarantee

Robert Green arrived promptly this morning to help with a fault in our new Parker knoll sofa.
He quickly found the complex fault and fixed the mechanism while providing protective covers around working area thankyou 😊

Rob Green service technician came out to our henley chair which creaked on one arm but it was new! , he rectified the problem and repaired it in the house no fuss no more creaks also ordered a new cushion on reclining chair as getting trapped underneath he was really efficent so hopefully no further problenms thankyou

Robert Green came out to sort out some repairs to our new sofas. He was very helpful, knew exactly what was needed and straight away got on with the work needed.Excellent service all round.28/5

I liked it as soon as I saw it and was delighted it arrived earlier than estimated delivery time and it is so comfortable

Rob came out speedily after reporting the problem with the mechanism with the chair and replaced the fault in 60 minutes or so.

Steve Peberdy from Parker Knoll came out to ‘dress’ my sofa cushions (which were looking untidy) and he did a brilliant job ~ my cushions now look fabulous and my sofa looks new again. A simple job but it needed an expert to do it. Thank you Parker Knoll for sending Steve out very promptly, and to Haynes of Burton on Trent for their aftersales service

Still waiting for my original repair 5 months on would not buy from you again we’ll I’m still waiting for my repair they sent another person out to look at it and said the spring is broken that’s what I said in January it’s now the middle of June, do you not think a full refund would be the right thing todo??

well made piece of furniture. Worth the wait. There was a good choice of fabrics, so easy to make a choice that feels robust and fits in with existing decor.

Exactly what I wanted, high backed & comfortable, the quality is so good

Good delivery time as it ready sooner than we thought and lovely sofa . Delivery men brilliant as well .

Good correspondence upfront advising of appointment time and checking ok. Then arrived on time and did the job well. Rob was very polite throughout. No hesitation in endorsing Rob as a great technician.