Parker Knoll Opiniones 

In February 2024 I took delivery of a Parker Knoll, Amersham Grand Sofa in brown leather purchased from TR Hayes in Bath. The cushions at the back of the sofa are not supportive and the fillings were replaced after complaining to Parker Knoll. The new fillings were just as bad after 2 weeks. The seat cushions are not supportive and the sprung base is poor. Providing a long guarantee period on a hardwood frame which is unlikely to fail anyway is a bit pointless. On the plus side it looks okay when the cushions are plumped and the leather isnt bad quality. I will be replacing this Sofa as soon as I can afford to because it is uncomfortable and has left me extremely dissappointed.

Great service from Robert Green. Thoughtful and efficient problem-solver. Friendly and reliable.

We have had our sofas two weeks and they are super comfortable. We chose a more modern fabric than the showroom display model had and we are very pleased with how it looks. It's not as cool in this hot weather as our previous Collins and Hayes cotton covers, but hopefully the cotton viscose mix will be harder wearing. We had an issue with one of the transformers (think it was damaged in transit), but Parkerknoll sent a replacement within 2 days.

I’m now the proud owner of two beautifully made Parker Knoll sofas. You can’t beat quality and they last and last. Had a query about the style of legs on the most recent one so emailed and received a speedy reply. All resolved very satisfactorily and can report excellent customer service (a rarity these days!).

Well what can I say. we were so excited to buy one of Parker Knolls TOP Recliner Suites, it was the "The Hudson " at a cost of £7,850.00. and i couldnt wait for it to be delievered. even more so because i suffer from a Degenerative Spinal Injury and the recliner would be a God Send, as we are both retired, it would be our retirement present for oursleves and hopefully see out the rest of our days in comfort, so we ordered an all singing all dancing large 3 seater couch Recliner, and same with a chair, then one static chair, and a large Footstool, all in the best leather.
The day of delivery arrived and the guys who delivered it were fantastic, it came all wrapped in protective wrapping. so it was unpacked and put in situe, and looked good.....
That was where the good feeling ended. In the first couple of days we noticed 7 lumps under the leather on the foot stool, the week after we noticed that in the right hand side seat cushion of the couch at the front, there had developed a Kidney shaped lump, plus a long horizontal line under the leather, this was the lining that had slipped down towards the front of the seat cushion and coming up next in the race for defects was the foot recliner on the right hand side of the couch, this did its own thing, you pressed the up button to raise the foot piece, when it reached the desired height you let the button go to stop it, BUT it just continued to raise up untill it was at full rise, not only THAT but close on its heels was the right hand side of the couch, where you sat on it and almost disappeared into the workings and the seating had collapsed, by this time, my Injured spine was waving a White Flag, the suite had just made it worse. I started reporting the faults within the first 2 weeks of receiving the suite, and sent emails with photographs. Parket Knoll sent out an Technician to check the suite out, the outcome report was the suite was defective and had to be returned, we were entitled to a full refund, or replacement, we decided to go for the full refund. After all the hype about Parker Knolls suites being fantastic and top of the range, I would never buy from them again, it was one of the worse purchases i have ever made and one the most expensive. we then had to mess about finding another suite But definitely NOT Parker Knoll, and wait for collection of the rubbish suite. all in all, purchasing a Parket Knoll suite has been one big head ache and waste of money. Save your money and stay away from Parker Knoll.

We were impressed by Robert Green. He showed a good empathy with us and carried out his various checks thoroughly explaining clearly what he was doing.

Robert Green came to inspect and replace the foam cushions in our armchair seats that had failed after only 18 months not impressed with Parker knoll quality for the money 2 stars. But Robert did an excellent job he was polite, efficient and professional 5 star to him. The seats are back to how they where when we bought it. Thank you Robert.

Very pleased with the comfort of the sofas but I’m a bit concerned the seats are puckering. I don’t know if this normal.

We received our £4000 sofa on time but we are very disappointed with the product.

Make a consistent product so that both seats are level and ensure padding is equal and not less on one side.
Visit 15/7/26 agreed product defective and would replace defective seat but still waiting 15/8/26 so does not appear to be a priority.
No contact details provided for a follow-up on progress.

The furniture was delivered within the projected time period and is exactly what we'd hoped for in terms of quality, comfort and appearance.

Excellent service, Robert Green was extremely courteous, polite, friendly and knowledgeable, my repair was fixed in no time, thank you

Very good quality, comfy and delivered within time scale. Just a shame they are using down in their scatter cushions.

We are very pleased with the leather Arizona lounge furniture appearance quality, but delivery time of 3 months is quite a long wait. Unfortunately 4 feet were missing at delivery. Not great quality control on a significantly pricy product. These have been posted out to us, but we are still waiting for a technician visit to fit them. The delivery team were very efficient.

We purchased two Manhattan settee’s and we are very pleased with them, they are very comfortable and well made, we had our last settee for over 25 years, we hope that the new ones are as good.
The delivery guys were very good and helped with unwrapping and they disposed of the plastic and protective cardboard, we are very pleased with our purchase.

Within a few days the back of one sofa showed signs of the material fraying. I called Furniture Village and was directed to a 3rd party, Emmiera Group. Not what I expected. I can only assume you have no interest now you have our money. I hope this is just a blip and doesn't reflect overall poor quality.

I had occasion to contact Customer Services at PK, and spoke to a representative, Chrisy, regarding a broken handle on a very old PK manual recliner chair. She was my last hope, and went to great lengths to identify, and eventually obtain a new handle with all accessories, which was sent to me with information regarding reliable upholstery contacts for fitting. I was very grateful for the determination that Chrisy had to find the relevant part and get it to me ASAP.

The engineer Robert Green was lovley he arrived perfectly on time had the chair fixed really quick for my grandma with dementia probably had to explain why he was there multiple times. When I arrived a little while after, he demonstrated again what had been fixed and when my grandma had to singn the form to say work had been completed she went to get up to walk over to him ( she has had 2 new hips and 3 fractured vertebrae and isnt steady on her feet) he said no you stay there and brought the tablet over to her.

Arrived on time, very qualified and knew exactly what to do. Problem fixed, sofa mechanism double checked to make sure it was ok. Very polite and helpful.

Purchased this 2-seater settee and chair because of the compact size. Excellent quality and comfort. Lovely colour of leather. Modular design makes it easy to manoeuvre. Delivered within two months. Love it.