Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Ver más
La empresa ha respondido
You only have to ring up and explain what has happened, and it is always sorted out now if no buts , Kerry was an absolute treasure in helping me with my question
La empresa ha respondido
I am very new to Pay Packet and so far it has been a very easy and straight forward process. Any problem I’ve come across has been dealt with professionally and very efficiently.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Información de contacto
Friar Lane 40, NG1 6DQ, Nottingham, Reino Unido
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excelente
2 mil opiniones
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They are easy to communicate with and…
They are easy to communicate with and very helpful too would highly recommend
16 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, David! We’re really pleased to hear that you’ve found our team easy to communicate with and helpful throughout. Your recommendation means a lot to us. If there’s ever anything more we can support you with, please don’t hesitate to get in touch!
Maggie from Paypacket is brilliant
Maggie from Paypacket is brilliant, always prompt to answer email and queries. Thanks Maggie 😊
16 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your wonderful feedback, Rebecca! We’re delighted to hear that Maggie has been providing such prompt and helpful support with your emails and queries.
We’ll be sure to pass on your kind words—she’ll really appreciate it 😊 If there’s ever anything more we can help with, please don’t hesitate to get in touch!
Anna is great and very responsive and…
Anna is great and very responsive and provides advice
15 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, Tina! We’re delighted to hear that Anna has been so responsive and helpful, and that her advice has made a positive difference.
We’ll be sure to pass on your lovely comments—she’ll really appreciate it. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch!
How easy it is to get onto the website
13 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your great feedback, Nejat! We’re really pleased to hear that you’ve found the website easy to access and navigate. Making things simple and user-friendly is very important to us. If you ever need any assistance, we’re always here to help!
Respuesta de Paypacket Ltd
Thank you for your feedback! We’re glad to hear you’ve had a good experience with our service. If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Excellent Service
The statements are always on time and Kimberley has everything itemised so that they can easily be checked.
11 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, Alan! We’re really pleased to hear that you’re happy with the timeliness of your statements and the clear itemisation provided.
We’ll be sure to pass your comments on to Kimberley—she’ll really appreciate the recognition. As always, if there’s anything further we can assist you with, please don’t hesitate to get in touch!
Excellent service
Excellent service helpful information and a very smooth transaction
26 de marzo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, Roy! We’re delighted to hear that you had an excellent experience and found the information helpful, as well as the transaction smooth. It’s great to know our service is meeting your expectations. If you ever need any further assistance, we’re always here to help!
Empathetic service and professional
I love this service as they try to cater to your needs and circumstances. They are speedy and always explaining Samantha has been a great support for me and my boys 🙏
11 de junio de 2025
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your kind and thoughtful feedback, Rosel! We’re really pleased to hear that you value our empathetic and professional approach, and that the team has been able to meet your needs so effectively.
It’s wonderful to know that Samantha has been such a great support to you—we’ll be sure to pass on your kind words. Your feedback truly means a lot to us, and we’re always here whenever you need assistance.
Great support
Excellent company with great work ethic and always someone on hand when I had any queries and responded in a timely manner .. thank you for being so approachable , has made a difficult time/job so much easier
1 de enero de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your kind words, Yvonne! We’re delighted to hear that you’ve had such a positive experience with our support and that our team has been able to assist you promptly when needed.
It’s especially great to know that our approach has helped make things easier during a difficult time—that really means a lot to us. Your feedback is truly appreciated, and we’re always here whenever you need us!
Very efficient and responsive service…
Very efficient and responsive service and people
11 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, Vaida! We’re really pleased to hear that you’ve found our service and team to be efficient and responsive. It’s great to know we’re meeting your expectations. If there’s ever anything more we can help with, please don’t hesitate to get in touch!
Excellent payment site.
Excellent communication and payment site. Highly recommended.
10 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your fantastic feedback, Geoff! We’re delighted to hear that you’ve had a great experience with both our communication and payment platform. Your recommendation means a lot to us. If there’s ever anything we can assist with, please don’t hesitate to get in touch!
Huma Ghafoor was great
Huma Ghafoor provided patient, professional and helpful advice.
21 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, Ross! We’re delighted to hear that Huma provided you with patient, professional, and helpful advice. We’ll be sure to pass your comments on—recognition like this means a lot to the team. If you need any further assistance, we’re always here to help!
Prompt responses to any questions and…
Prompt responses to any questions and help to resolve issues - Kellie Holmes and Claire Chadbourne both have been very helpful
9 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback, Narayani! We’re really pleased to hear that you’ve been receiving prompt responses and helpful support when resolving issues.
We’ll be sure to pass your lovely comments on to Kellie and Claire—they’ll really appreciate the recognition. If there’s ever anything more we can do to help, please don’t hesitate to reach out!
Appreciation for PayPacket's Support with Last-Minute Submissions
Due to my circumstances, I occasionally need to submit my timesheets at the last minute. Although this is never intentional, the PayPacket team has always been understanding, helpful, and willing to process my submissions without causing any stress or asking unnecessary questions.
I am very grateful for their patience, professionalism, and support whenever I find myself in this situation. Thank you to the entire team, and especially today to Kimberly Stratham, for your continued assistance and understanding.
9 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your thoughtful and kind feedback! We truly appreciate you taking the time to share your experience.
We completely understand that last-minute submissions can happen, and we’re really pleased to hear that the team has been able to support you in a way that’s helpful and stress-free. Your recognition of our patience and professionalism means a lot.
A special thank you for mentioning Kimberly—we’ll be sure to pass on your kind words to her and the rest of the team. We’re always here to assist whenever you need us! 😊
Good 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
6 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Hi Edward, thank you for the great feedback and all the thumbs up 👍👍👍!
We’re really glad to hear you’re having a good experience. If there’s ever anything you need, feel free to reach out—we’re always here to help!
I just need to forward invoices through…
I just need to forward invoices through for payment it works well and very easy. No problems
5 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your kind feedback, Linda!
We’re really pleased to hear that forwarding invoices is working smoothly for you and that you’re finding the process quick and easy.
It’s great to know everything is running without any issues. If you ever need any assistance, we’re always here to help!
Very helpful and the information I…
Very helpful and the information I received was very useful, thank you.
2 de junio de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind feedback!
We’re really glad to hear that you found the information helpful and that our team was able to support you effectively. Your comments mean a lot to us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch—thank you again! 😊
Very easy to use
Very easy to use. Very helpful and supportive with any Queries. You get assigned a direct contact which is great
30 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your great feedback!
We’re really pleased to hear that you find our service easy to use and that the support you’ve received has been helpful whenever you’ve had any queries. Having a dedicated point of contact is something we know makes a big difference, so it’s wonderful to hear you’ve found this beneficial.
If there’s ever anything more we can help with, please don’t hesitate to reach out—we’re always here to support you! 😊
Helpful
Abigail was very helpful and efficient, with a pleasant manner.
29 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you for your kind review!
We’re so pleased to hear that Abigail was helpful, efficient, and a pleasure to deal with. We take great pride in providing a friendly and professional service, so your feedback means a lot to us.
We’ll be sure to pass on your lovely comments to Abigail—she’ll really appreciate it! If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Today I had the pleasure of speaking…
Today I had the pleasure of speaking with Anna Desnos from paypaket she couldn't have been anymore helpful if she tried. A true professional. Thank you so very much for all your help and hard work.
27 de mayo de 2026
Opinión espontánea
Respuesta de Paypacket Ltd
Thank you so much for your wonderful review!
We’re delighted to hear about your positive experience with Anna. She’ll be thrilled to know her professionalism and support made such a difference to you—your kind words will certainly be passed on.
Providing helpful, reliable service is what we strive for every day, so it’s fantastic to know we delivered on that for you. Thank you again for taking the time to share your feedback—it really means a lot to the whole team! 😊
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