Pepper Sq  Opiniones 

121
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am so sad that pepper sq closed down. We were waiting to buy furniture until we moved house and I had only bought beds, but there were so many things I would have ordered if I had known the company... Ver más

Valorada con 5 estrellas sobre 5

Alice was very helpful throughout our buying process. We had decided on a different fabric after we purchased our sofa but Alice helped us adjust our order. Also, we were waiting for our flat move dat... Ver más

Valorada con 5 estrellas sobre 5

Bought an expanding table (Levante Convertible Coffee Table , Brown, solid oak) which is seemingly very well-made (only had it a week) and operates smoothly. It looks gorgeous and feels really su... Ver más

Valorada con 5 estrellas sobre 5

We bought 4 stools from Pepper Sq. The quality of the stools were excellent. Unfortunately they were too tall for our kitchen so Pepper Sq kindly accepted our retun free of charge and they collected t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Diseñador de interiores

Información proporcionada por diversas fuentes externas

Welcome to peppersq.com - your one-stop furniture shopping and interior design destination online. We are here to help you create an interior that feels right in a heartbeat. A whole world awaits inside your room. Spacemaking starts here.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

121 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(121)

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Valorada con 5 estrellas sobre 5

Perfect company to order from

I had a problem when making my order online and had to call the customer service and they were very helpful. My order was dispatched on time and they kept me updated. The delivery was fast as the furniture comes from EU. The delivery company was professional, they took all the packaging with them and delivered on my bedroom and more important is me and my partner loved the new furniture:)

22 de diciembre de 2022
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Respuesta de Pepper Sq

Hello Liliana,

Thank you for leaving your 5 star review! We are thrilled to see your positive feedback on our Customer Service and the Ozzy bedroom furniture collection!

Looking forward to seeing you shopping with us again soon!

Alice

Valorada con 5 estrellas sobre 5

Delighted with our table

Delighted with our table. Simple, classy design and quality. Perfect! Delivered when expected and delivery guys were great - positively working out the best way to get it into the house safely.

30 de noviembre de 2022
Valorada con 5 estrellas sobre 5

Exceptional customer service

Exceptional customer service. We ordered in a hurry to meet a client deadline and the team at Pepper Sq. were able to squeezed out order onto the shipment going out the next day! Beautifully handcrafted pieces. You won't regret any purchase.

24 de noviembre de 2022
Opinión espontánea
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Respuesta de Pepper Sq

Hello Hibah,

Thank you for your 5-star review!

We are so delighted that our service met your expectations! thank you so much for sharing this with us!

We hope you come back and shop with us again soon!

Kind regards,

Mary

Valorada con 5 estrellas sobre 5

Very efficient service and lovely…

Very efficient service and lovely product

1 de noviembre de 2022
Opinión espontánea
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Respuesta de Pepper Sq

Hello Jan,

Thank you for your positive feedback! We are glad that you love our Sakura transforming coffee to dining table!

Looking forward to seeing you shopping with us again soon!

Kind regards,

Alice

Valorada con 5 estrellas sobre 5

Great Customer Service

Alice was very helpful throughout our buying process. We had decided on a different fabric after we purchased our sofa but Alice helped us adjust our order. Also, we were waiting for our flat move date so, while sofa was ready for delivery ahead of time, Pepper Square worked with us on that as well. Overall, really good experience.

13 de octubre de 2022
Valorada con 5 estrellas sobre 5

Well worth every penny

Well worth every penny. Product met all expectations in terms of quality and aesthetics. Delivery was excellent as well. Would definitely buy from Pepper Sq again.

3 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service with responsive…

Great service with responsive interaction with customer service

28 de julio de 2022
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Respuesta de Pepper Sq

Dear Mark,

Thank you for your 5 star review! We are so pleased to read about your experience and thank you ever so much for sharing this with us!

We hope you enjoy your new Marco Bed. We're sure it looks gorgeous in your home!

Have a wonderful afternoon,

Fiona

Valorada con 5 estrellas sobre 5

Such a pleasure to deal with

Such a pleasure to deal with, so helpful. Great communication, they went out of their way to make sure my purchase was delivered to two different address in two diff countries, in the most cost efficient way. I wish all companies were as great as this!

5 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are so happy with our bed

We are so happy with our bed. So luxurious and beautiful. The service and staff were amazing, efficient as were the guys who assembled the bed so quickly for us too. Impeccable service!!!!!

15 de junio de 2022
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Respuesta de Pepper Sq

Hello Sarah,

Thank you for giving us 5 stars!

So glad to hear how good shopping on peppersq.com makes you feel!

Thank you for shopping with us, looking forward to seeing you back soon!

Best wishes,

Alice
Customer Service Team

Valorada con 5 estrellas sobre 5

Oak table

Helpful pre-sale advice by telephone. Delivery punctual. Furniture assembled on site expertly. All round good service and experience.

28 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

High quality product and excellent customer care

Amazing bed, amazing customer service, amazing overall experience. The team is knowledgeable and helped a lot with overall interior design side of things for my bedroom. Will definitely be back for more unique pieces PepperSq have on offer. Thank you.

27 de abril de 2022
Valorada con 1 estrellas sobre 5

Terrible customer service

Terrible customer service. I bought a desk from Peppersq that was supposed to be an easy fold up option for our new home. Instead, when it arrived the legs were scratched and both my husband and I were unable to get it together. Peppersq sent two handymen (a third party apparently) to assess it and they were eventually able to assemble it with input from a third after one put their full weight on the legs. I was also given the advice that all the marks/scratches would “buff right out with sandpaper” and that the dowels that hold the legs in place should be sanded so that we could take them out to collapse the desk without having to use plyers to do. None of this screams premium and is what I would expect when purchasing a premium price of furniture especially as it’s sold as a fold up desk option. When I emailed customer services to say I would like to return the desk, the two handymen were sent back to collect it within 5 minutes of that email with no acknowledgment to me from Peppersq that they were coming or with any paperwork to give me of proof that it was being collected. Had I not insisted on being given some sort of paperwork they would have walked out of my house with my furniture and I would have had no proof to make sure I get my refund. I’ve still had no contact from Peppersq and the desk was collected over half an hour ago. Overall a very disappointing experience and not one I’m keen to repeat in a hurry.

26 de abril de 2022
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Respuesta de Pepper Sq

Dear Kate,

Thank you for taking the time to leave your review.

This is disappointing for us, as we are entirely oriented around exceeding our customers expecations. We do not like to see any of our customers have a negative experience with Pepper Sq. We are always keen to improve our services so your feedback is greatly appreciated.

Meanwhile, I would like to confirm that the collection was processed in the system, and the refund will be arranged as soon as the product returns to the warehouse. We always seek a way to resolve matters to the benefit of our customers in such a situation.



Kind Regards,
Jenny

Valorada con 4 estrellas sobre 5

Very pleased with our order

Very pleased with our order. Beautiful table, as expected but open grain in the wood may prove tricky to keep clean.
Kept informed from time of order and delivery guys were great.

21 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Issue promptly resolved

Whilst there was an issue with the product once it arrived to me, Pepper Sq seemed to genuinely care and were very quick in getting a fix in place. Would happily use again.

17 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, The product was late being delivered, but the company kept me informed and it was delivered on the new date given to me. A demo of how the tables opening mechanism operated was given to me by the delivery drivers, who as well as being polite and professional, took away the packaging. Gorgeous table, very pleased. Spot on!

14 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stunning Bed

Gorgeous bed with a reasonable delivery time. The delivery people also put the bed together which was a really helpful bonus

4 de marzo de 2022

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