Perfect Feets Opiniones 

104
TrustScore: 3 sobre 5

2,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Shoes are exactly as described. Shipping took longer than I expected. From what I could tell the shoes originated from stock in London and I'm in the North East of England, so it really only should ha... Ver más

Valorada con 1 estrellas sobre 5

AVOID - Don't waste your money unless you don't mind having fake trainers. Bought some Nike Air Jordans for my son that took about 5 weeks to arrive - no reply to messages left asking for proper track... Ver más

Valorada con 5 estrellas sobre 5

I ordered air Jordan 1s from perfect feet’s and only after reading the reviews I thought the worst. One they would never arrive or two, if they did, they would be fakes. Also the tracking didn’t work... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Purchased some Nikes at a much cheaper price than normal retailers which was great. Unfortunately it took over two weeks for delivery as they came from overseas, which wasn’t stated on the site as was... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

Perfect Feets aim to retail footwear & trainers at best discounted prices with best customer service & money back guarantee.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(104)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY!!!

DO NOT BUY FROM THIS COMPANY!!!
The shoes are all fake!! They don’t respond to messages! Also they have told me they have refunded my money which they haven’t.
Total con!!
Do not waste your money please.

26 de enero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Shoes are exactly as described

Shoes are exactly as described. Shipping took longer than I expected. From what I could tell the shoes originated from stock in London and I'm in the North East of England, so it really only should have taken a week tops to get them.

3 de enero de 2023
Valorada con 1 estrellas sobre 5

Very poor company

Sent me wrong tracking number for my item ? Very rude? Not honest at all?and certainly not helpful I will not use these again they cause me no end phone calls stress .

7 de diciembre de 2022
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hi,
We gave you a Royal Mail valid tracking which is WB177472485GB and your order has been delivered to your neighbor whose name is Frankland because you weren't present at the time of delivery, please go and collect your parcel from him.
Thanks

Valorada con 1 estrellas sobre 5

STAY AWAY!!!

STAY AWAY!!!! Everything in this page is fake. I asked about a refund after I realized the shoes that arrived after 2 weeks are fake, they refused of course but because I’ve paid through Klarna I got my money back. Klarna put pressure on the company, in the end that have asked me to give them a good review for a refund. Seriously? I’m not that stupid. Stay away.

17 de noviembre de 2022
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hi Kjellberg!
We would like to inform you that you have not received your refund from klarna, we have refunded you ourselves, because you blackmailed us and were stubborn to get your refund because you thought you received trainers in faulty condition from our side but our supply team sent your trainers in perfectly fine condition.
Thanks

Valorada con 5 estrellas sobre 5

Shoes didn't take too long to arrive…

Shoes didn't take too long to arrive and very good quality. Happy with the service

10 de noviembre de 2022
Opinión espontánea
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hello DENVER

Thank you for the positive review. We appreciate it. As we do strive to provide quality service to customers. Have a lovely day.

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, great trainers at a great price 👍

22 de noviembre de 2022
Opinión espontánea
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hello Lee Harrison.

We are very happy that you took the time to give us feedback. We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Perfect feet perfect 5* service

Perfect feet where brilliant! I totally messed my order but already paid, explained to PF just by chat my money was back in my bank next morning ( not 7 days) the next morning!! Excellent service! Will defo use them again, once my son makes his mind up what trainers he wants !! Cheers guys!!

14 de noviembre de 2022
Opinión espontánea
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hello Jason.

Thank you so much for taking the time to give us feedback. We hope to see you again soon!

Valorada con 4 estrellas sobre 5

Almost 5 stars

I ordered a pair of trainers for my daughter. They turned out to be a size too small. No problem exchanging them for the right size. This would have been a five star review if communication was a bit easier. Other than that: very good service.

10 de octubre de 2022
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Respuesta de Perfect Feets

Hello Marcel.

We are very happy with your feedback, but the next time you order, we want to give you even better service and get a 5-star review.

Thank you.

Valorada con 1 estrellas sobre 5

SCAM

SCAM! Do not buy anything from this website. They sent me a fake pair of shoes with no option to return them. I managed to find an address and sent them myself but still no refund after 4 weeks!

10 de octubre de 2022
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hello Olly Saunders

Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we have checked your case, and We have given you the return address we are also waiting for the parcel from your side. please don't worry about your order. Just get in touch with us via email: sales@perfectfeets.co.uk. we will solve your problem quickly.

Thank you for your patience, we will not let you down and will solve your problem as soon as possible.

Valorada con 1 estrellas sobre 5

Bought Air Jordans for my son FAKES FAKES

Bought Air Jordans for my son, I put them away for his birthday, Ordered 14 June Delivered 24 July. By the time his birthday came they were too small. I checked and I was past the returns date. So I sold the Jordans. as part of the sale agreement, I had to send them off to a company to be authenticated. They came back as FAKES. I have contacted the company and basically, they are really unprofessional.

Attached is one of the responses

Hope you are keeping well and thank you for getting in touch with us regarding your concern, we have checked your order details on behalf of the order number that you mentioned above, your order was dispatched on 16th of the June and had been delivered on the 25th of July. It's been 4 months since your order was delivered, our return and refund policy is only up to 15 days after receiving the order and if the customer has to make a claim for a major reason, we could extend it to accept a customer's claim for only 1 month if there is a service issue. But your order has delivered to you 4 months ago, you are not eligible to make any claim at that time and we refrain from taking any action on your complaints because it is against our policy and we are not authorized to do so. If you found these trainers to be faulty or counterfeit right out of the box, you should have to contact us at the same time to let us know before wearing them. You cannot establish a free opinion of anything against us by reading these reviews because these reviews you will see these on every website that has it for blackmailing websites, and we have also provided you with a screenshot of this policy, you can see the policy limitation and its titles. So consider this before you threaten to give us a bad review on Trustpilot, what's the month of your order and now you are not eligible for it can any action be taken on your complaint? You have threatened to us leave a bad review on Trustpilot this is direct blackmailing and we could also complain to your bank through Klarna because klarna deals with these types of violations and blackmailing very strictly. So, it is important for you to understand the process properly and know about the policies for online shopping. We hope you will now understand it positively and kindly manners.
Best Regards

I have several other responses equally as unprofessional. I would avoid buying from them.
I have contacted trading standards.
Watchdog
My bank
Klana (as I paid through Klana)

If everyone who has a bad experience does the same hopefully action will be taken against them

ALTHOUGH THEY HAVE POSTED A REPLY 22/11/2022 SAYING THEY WILL RECTIFY THIS I JUST NEED TO GET IN TOUCH WITH THEM I HAVE EMAILED THEM ON THIS ADDRESS AND HAD A MICROSOFT BOUNCEBACK SAYING THE EMAIL ADDRESS DOES NOT EXIST.THEY ARE OBVIOUSLY TRYING TO MAKE IT LOOK LIKE THEY ARE WILLING TO RESOLVE ISSUES BY SUPPLYING AN EMAIL ADDRESS WHICH DOES NOT WORK.

*******Delivery has failed to these recipients or groups:

The format of the email address isn't correct or does not exist. A correct address looks like this: Please check the recipient's email address and try to resend the message.

31 de octubre de 2022
Opinión espontánea
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hello Emma C.

Thanks for reviewing your experience, we apologize for that. If you have any problem after ordering. so we will check your case. The shoes are real but if you don't like this so no problem we will refund your order if you want .please don't worry about your order. Just get in touch with us via email: sales@perfectfeets.co.uk. we will solve your problem quickly.

Thank you for your patience, we will not let you down and will solve your problem as soon as possible.

Valorada con 5 estrellas sobre 5

I ordered air Jordan 1s from perfect…

I ordered air Jordan 1s from perfect feet’s and only after reading the reviews I thought the worst. One they would never arrive or two, if they did, they would be fakes. Also the tracking didn’t work which made me the believe the negative reviews even more.
I can’t speak for all however they arrived perfectly and in time. Checked videos to spot air jordan 1 fakes but these past every test. So besides the tracking not working, the product was authentic, real and arrived decently on time.

14 de octubre de 2022
Opinión espontánea
Logotipo de Perfect Feets

Respuesta de Perfect Feets

Hello Curtis.

Thank you for the positive review. We appreciate it. As we do strive to provide quality service to customers. Have a lovely day. We hope to see you again soon!

Valorada con 1 estrellas sobre 5

PLEASE DON'T SHOP HERE!

Ordered some shoes. Didn't arrive. Kept getting told they were on the way. After a month or so we asked for a refund, and they kept saying "wait wait I contact the delivery company". Kept asking for a refund and was REFUSED and told I put an 'incorrect address'??. They stopped replying on the online customer service chat, and there is no phone number to call (Big red flag).
An absolutely shambles of a SCAM company, horrific customer service, and currently talking with the bank to get back the money! PLEASE save yourself the headache and the money, and shop elsewhere!

1 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
These are just a few of my replies from this company with regards to my order. Which they are now saying I have received. I HAVE NOT RECEIVED ANYTHING!
“ I am a student and I work here part time in customer service, I don't know how to write English well and in good sentence with grammars I don't know how to write a professional email in the online businesses, that's why sometimes I use offensive words often in the customer's replies”
“mistakes happen to everyone it does not mean that you qive us such a bad review on Trustpilot, it can also fire me from my job. If you delete it, my part-time job will be saved, otherwise this month will be my last month for this job”
“ If you want to get some percentage compensation for your order I can get that for you by talking to my boss. Then you don't have to return these trainers and we will give you a 10% refund but you have to delete your review. If not, I will send you the return address tomorrow you can get a refund by posting these trainers on it and showing us the return receipts.”
I HAVE NOT RECEIVED ANY TRAINERS!
THIS IS NOT A REPUTABLE COMPANY!

14 de octubre de 2022
Opinión espontánea

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