permanent tsb Opiniones 556

As with so many service providers, PTSB have tried to be clever by cutting costs by making it nigh on impossible to speak with someone and instead relying on technology to do the (half arsed) job. To add insult to injury, you are then forced to listen to a recording, ironically telling you how important your custom is to them, whilst simultaneously leaving you wait in the middle of a work day for 30-60 mins for support that is eventually, often provided by someone with, lets just say, communication skills that are not up to the required standards.

So today, I simply went to set up a Payee on my App. How hard can it be? App refused to allow me use my current account as the "from" account. So I phone PTSB and wait, and wait, and wait. Eventually I get a girl who sounds almost as pissed off as I feel. Long story short (too late!) she manages to set up the same Payee account, affects the transfer over the phone and leaves. I login to check everything was done ok and see she has mistakenly transferred just 10% of what I asked. Next I get a fraud alert text message from PTSB. I call the fraud line and I wait, and wait and wait. Guy has no idea why I got it except to say it was a random check after my transfer online and I need to call PTSB normal line to fix the transfer. I call PTSB and wait.......... eventually to be told that there is a limit on daily transfers and the girl couldn't have transferred the required amount. He transfers the balance to bring me up to the daily limit, tells me to wait 1 business day before trying to transfer the remainder of what I need and hangs up.

I login again and manage to transfer the remainder immediately, I just need to wait 1 business day for funds to arrive.

Now, what I would like to see is consumer rights legislation that allows customers to invoice service providers at their (proven) hourly rate when they can show that it was the service providers' incompetence that delayed a satisfactory outcome. I'm considering closing my PTSB account and moving everything over to Revolut, DDs, wages etc etc

terrible bank to use regularly problems and out of order arms.que of people out the door today only to be told there was no money in the machines an hour after the bank opened

how is it that every other day, your app experiences some kind of technical issue. i have important bills i need to pay (as does many) and yet often times, i am left stressing for the day wondering when i will get my money. experiencing as many technical issues as this app does just makes me want to switch to a bank that is more reliable and accessible. another thing is that whenever your app does have one of its issues (which is a lot) i cannot go in and check how much money i have and therefore have to hold off on buying necessities or paying things as i do not know how much i have. that is really tiresome. your app never use to experience this many issues and i dont know what has happened but at this point, i am seriously considering switching to a different bank in the new year. i understand that any bank app can have an issue at any time but having them as much as yours is just getting really old. especially when it comes to a point where i cannot check how much i have.

I always considered Permanent TSB to be one of the better banks to deal with, in terms of fees, professionalism, etc. I'm not sure what's happened, but they are an unmitigated disaster at the moment.

Chronic and ongoing tech issues - most days I can't get into the app, which is problematic as online payments need verification from within the app. A recent experience where my payment was declined (with no good reason) so I paid with another card, but PTSB had actually taken the money out though it was reading as declined.

Customer service is hit and miss when you get through, allow a good 45 minutes to reach someone and have your issue dealt with. Their monthly fees have now gone up to €8 a month.

Currently shopping around for an alternative, banking with PTSB is just not sustainable.

Absolutely the worst bank I have ever been with. App which constantly crashes, lack of basic services, extremely high fees and absolutely useless customer service. The best you can do with this bank, it's to avoid it at all costs!!!

They have no customer service whatsoever spent in total 6 hrs on phone no answer just recorded bullshit about an app the same app is the problem it does not work go to sign in it signed you out instantly what a waste of time

One of the worst bank in existence. Obsoleted online technology, extremely low grade it system, vulnerable security. The same online banking issue wages not credited, app not working and in addition it takes 3-5 working days to generate a normal bank statement. Outsourced customer care team with no experience. USELESS BANK SHOULD NOT EVEN EXISTS

Constantly receiving wages late with this bank. Horrendous customer service. App is never working

Bad bad Bank, at least once a week there is an app problem where you cant confirm purchases, cant send money, cant even check your available balance…. Absolute disaster.

Yet again these Morons online Service is down. Day after day after day. Designed by 5 year olds ( sorry that's an insult to 5 year olds).Worst Bank by miles. These jokers should be shut down.

The worse bank ever. They are harassing their own customers over trivial cash lodgments. Additionally, they enforce their own rules, which are inconsistent with state policies regarding personal and business accounts.

Worst experience ever. They try their best to not help you in any way possible.

Awful customer service. I live abroad and have recently been trying to transfer some funds from my Irish PTSB account to another account. While I appreciate due diligence in avoiding online fraud this simple transaction has taken over a month and still has not been resolved despite me providing all they ask for. Complete incompetence leading me to be denied access to my own money. Appalling!

Anyone having trouble logging in to their account from abroad? Been trying 7 days can't get help online or from customer services
Can't email either. Completely frozen out . I am in Bulgaria. Deleted app and reinstalled still frozen out.Was told they would call me back but here I am 24 hours later still waiting.

Just off the phone to customer service, needed to activate my bank card on Apple Pay.

Took 5 attempts dialing in listening to the different options and every time I chose the wrong option it reaches a dead end and hangs up.

Eventually got though to the call center and 35 mins on the phone, the man tells me I failed the security questions because I could tell him the frequency of a direct debit even though I told her it was taken one time in the last 3 months they said I needed to tell them the frequency.

Bizzare experience that’s resulted in me paying my wages into Revolut and closing my PTSB after 20 years.

Can’t treat people like that 👍

Terrible Customer service. We had the misfortune of having our mortgage moved to them from Ulster Bank and regret not researching another alternative. The level of care they present to customers is below zero. Long hold wait times. Calling them a bunch of Muppets only insults Kermit, Miss Piggy and Fozzy Bear!

Dreadful customer service! Just been to my branch in Rathfarnham - a large empty space, devoid of both staff and customers. Eventually someone approached. I explained I wanted to invest/deposit some money. Did I have an appointment? No. Then they couldn't help. I would need to arrange an appointment first. I left. The staff person bade me a cheery goodbye. Couldn't have cared less. What is going on with our banks? Thank heavens for Revolut!

The worst customer service I have ever had to endure in any industry without question. Ptsb are the most anal, useless, airheaded morons with whom I have ever suffered the displeasure of sharing a planet. Every time I think that they could not possibly outdo themselves in terms of asinine, inexcusable, and indefensible incompetence, they do just that.
I've been on hold for twenty minutes waiting to resolve a minor issue that only exists because Ptsb need their hand held throughout even the most basic processes. I'm fuming, wasting time, and wishing I was doing anything but listening to their stupid hold tone.
I hate Permanent Tsb with a passion. i hate them so much. never ever use this bank. i've spent 40 minutes over the phone trying to sort a basic issue out and now i have to go into the branch in four days time to simply be allowed to log in to my account. never trust these jokers with your money

We are customers for 35years with ptsb we have a good amount of savings abs 6 weeks ago received a letter saying we had 60 days to take out our money under term 20B. 12 phone calls all taking g about 1 hour 2 visits and meetings with bank manager,calls to complaints dept. We cannot get a satisfactory answer why they are closing the account. Money laundering dept and fraud dept were mentioned. I said item 20B is not a valid reason as this just states in t and c that ptsb can give 60 days notice to close the account. We have never been in any trouble with guards and PTSB are using fraud and money laundering to us. Absolutely scared the life out of us as we thought someone may have got into our account. Absolutely disgraceful. Complaints just said its closing no explanation at all. I just need to know why they would want to close the account. Is it a mix up with someone else's account. The time wasted on phone calls and calling to the bank is terrible. We've changed banks now but I feel a proper explanation is needed. Should I go to a solicitor as we feel we are being branded criminals. I actually felt sorry for the staff because they looked incompetent as they could not give me an answer or say who picked our account to close it... shocking and very upsetting.

Awful, awful, awful- app is the worst banking app out there- down way too many times than seems normal for everyday banking!!! Server down today and cannot make a simple purchase online… call centre has no out of hours service, had to call the fraud line to make sure there was an issue and not that my card had been compromised!!! Shockingly bad for online banking- fed up and time to move!!