The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I have had my personal alarm for about 2 weeks when I had a blowout on my car. The airbags activated and the alarm called the control centre who in turn called the police. It saved me a lot of time a... Ver más
Easy to order pendant alarm on line and I didn’t need assistance it was all very straight forward. Installing the alarm after setting up the account was very easy with the system talking you through s... Ver más
La empresa ha respondido
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive. Delighted with it though!The whole process is simple - with support if needed. The remote pen... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio de asistencia médica de emergencia
- Cabina para llamadas de emergencia
- Servicios de asistencia médica a domicilio
- Ayuda a domicilio
- Proveedor de equipos de asistencia para la movilidad
- Cuidado de personas mayores
Escrito por la empresa
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Información de contacto
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Reino Unido
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Excelente
237 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Just one word exceptionally good!!
14 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Shirley,
We're so glad you enjoyed your experience with us! Your kind words mean a lot to our team.
Kind regards,
Hilary
There is no online user interface to update details
Nice compact system, which seems to work well. However, there is no online management or portal. You either have to fill in a long (7 page) "online" form or ring customer services every time you wish to change anything at all
1 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Liz,
We appreciate your feedback regarding the system's performance and your comments on the online form. We are actively looking into ways to improve our online services for a smoother experience.
Kind regards,
Hilary
Great alarm
14 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi,
Thank you for your review, we appreciate your feedback!
Kind regards,
Hilary
My alarm seems very sensitive but when…
My alarm seems very sensitive but when answers alarm they always tell me not to worry and reset it.
10 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Mary,
We appreciate you sharing your experience. We treat all activations with care and assistance. Thank you for taking to share your experience.
Kind regards,
Hilary
From the first contact with the company…
From the first contact with the company I was impressed with the helpfulness of everyone. Any concerns I might have had about setting up the device were explained with care and reassurance.
13 de mayo de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Pauline,
We're so glad to hear that our team provided such helpful and reassuring support from your very first contact. We always aim to explain everything with care, and we appreciate your positive feedback!
Kind regards,
Hilary
I had a previous alarm that let me down…
I had a previous alarm that let me down twice
Have now got the alarm from personal alarms and so far have been extremely pleased with it
10 de febrero de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Patrick,
We're so pleased to hear our alarm has provided you with a much better experience. We understand how important reliability is, and we're glad we could meet your expectations.
Kind regards,
Hilary
I ordered the alarm and it came with…
I ordered the alarm and it came with instructions that were easy to follow. Then we tested it and it worked fine. A few weeks later I accidently set off the alarm and was instantly connected with someone, and I apologised, but was assured that it was fine and they had deactivated the alarm so the people on my list were not contacted.
13 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi,
We're so glad to hear that our alarm system and our team provided such a positive and reassuring experience for you. It's wonderful to know that the instructions were easy to follow and that we could assist promptly when the alarm was accidentally triggered. We appreciate you sharing your feedback!
Kind regards,
Hilary
Since having the alarm I am much more…
Since having the alarm I am much more confident and feel safe knowing someone is at the end of the alarm
13 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Mary,
We're so glad to hear our alarm system provides you with such a strong sense of confidence and safety. Thank you for sharing your positive experience!
Kind regards,
Hilary
Very professional and immediate action…
Very professional and immediate action taken once alarm was pressed, and on answer throughout whether an ambulance was needed or not.
30 de mayo de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi,
We're glad to hear our team provided such professional and immediate assistance when you needed it most. Your safety is our priority.
Kind regards,
Hilary
very happy
It was quick and easy to get my alarm. I have my watch always on my wrist and makes me feel safe knowing if anything happens I just need to press my alarm and I will get help
25 de mayo de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Ian,
We're so pleased to hear that you found the process of getting your alarm quick and easy. It's wonderful to know that wearing your watch provides you with such a strong sense of security and peace of mind.
Kind regards,
Hilary
Great customer service and found it safe
8 de junio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Andrea,
We are so glad you felt safe and received great customer service. Thank you for your wonderful feedback!
Kind regards,
Hilary
They were very helpful with me telling…
They were very helpful with me telling me how to set it up. Being an 84 year old pensioner this helps a great deal.
16 de junio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Janette,
We are so glad our team could provide helpful assistance with your setup. We always aim to make things easy for everyone, and your kind words truly mean a lot to us.
Kind regards,
Hilary
Respuesta de Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that our punctuality is appreciated. We always aim to be on time for our valued customers.
Kind regards,
Hilary
I have not had to call you yet
I have not had to call you yet, thank goodness, but it is good to know you are there for me if needed.
13 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Sue,
We're so glad to know that we can provide peace of mind and that our presence is reassuring for you. We are always here to help if you ever need us.
Kind regards,
Hilary
Very helpful responders
Fortunately I haven't needed to use my alarm up to now but have had several false alarms (all my fault) and everyone has been very kind and helpful.
12 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Rhoda,
We are truly glad to hear that our team has been very kind and helpful during your experiences with our alarm system. We appreciate your understanding and positive feedback!
Kind regards,
Hilary
The reassurance of wearing personal alarms
The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our seventies it is very reassuring for both my husband and myself to have this back-up as neither of us have close family members to call on in an emergency
12 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi Hazel,
We are so pleased to hear that our alarms provide such reassurance for both of you. It is wonderful to know that the ease of wear and sensitivity are meeting your needs, and we are especially glad that our team have been prompt and helpful, even with false alarms. We understand how important this backup is, and we are here for you.
Kind regards,
Hilary
Great product
Great product, simple to set up and use. Great team to respond to button presses - very satisfied
21 de junio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi,
We are so happy to hear that you found our product simple to set up and use. It's wonderful to know our team's responsiveness made you very satisfied!
Kind regards,
Hilary
Respuesta de Personal Alarms from Age UK Trading
Hi,
We're happy to hear that our customer service was helpful and efficient for you. We appreciate your positive feedback!
Kind regards,
Hilary
Hesitant but now glad
I was persuaded to get an alarm after a fall. Found it easy to sort out. Looks like a necklace so when I used it at first without telling anyone they were unaware it was an alarm. Gives the family peace of mind.
11 de julio de 2026
Respuesta de Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that our alarm has provided you and your family with such valuable peace of mind. It's wonderful to know you found it easy to use and that its discreet design is appreciated.
Kind regards,
Hilary
Respuesta de Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that you found our process straightforward and easy to use. We appreciate your kind words.
Kind regards,
Hilary
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.