Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Ver más
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Consulta las opiniones de los clientes
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Ver más
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The system remembered me which saved time. Products arrived quickly even though we are an RD. Product- well, for the first time ever my cats actually eat the raw freeze dried cat food mix - the amount... Ver más
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Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic p... Ver más
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Información sobre la empresa
Escrito por la empresa
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Información de contacto
32e Patiki Road, 1026, Auckland, Nueva Zelanda
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I ordered some food for my dog online…
I ordered some food for my dog online and it was delivered the following day. Fantastic fast service thank you 😊
13 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Tracey,
Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our fast delivery service. We look forward to serving you and your furry friend again soon!
Best wishes,
The Petdirect Team
Highly recommend Pet Direct
Highly recommend Pet Direct, fast delivery and the best price around normally
19 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Megan,
Thank you so much for your wonderful review! We’re thrilled to hear that you found our delivery fast and our prices competitive. Your recommendation means a lot to us.
Great service Order just what we needed and was…
Order just what we needed and was delivered in a day and half from making the order. That was from Auckland to Lower Hutt Wellington. Would use them again Thank you
14 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that your order was delivered quickly from our Auckland Warehouse!
Fast and efficient
Fast and efficient. got my order the next day
14 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Mika,
Thank you for the fantastic review! We're thrilled to hear that your order arrived so quickly. We strive to provide fast and efficient service and we're glad we met your expectations.
I will always keep coming back
I will always keep coming back to Petdirect. Great promotions, great product range and very reliable delivery.
19 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Kel,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our promotions, product range, and reliable delivery. Your continued support means a lot to us, and we look forward to seeing you again soon.
I have always had exceptional support…
I have always had exceptional support with pet direct .
My autoships are easy to manage and they always respond to any queries .
18 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Partridge Estelle,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you've had a great experience with our support and that managing your Autodeliver has been easy
Products for our Dogs
Great website, easy to find products, excellent pricing, next day delivery & we live on a lifestyle block. Will definitely order through Pet Direct again, excellent experience 😊
14 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Rebekah,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our website, pricing, and delivery service. Ensuring convenience and satisfaction for our customers is a priority, so your feedback means a lot to us.
I have observed that my cats are…
I have observed that my cats are healthy on the cat food from Petdirect, and for me ordering is always easy and convenient.
18 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Amanda,
Thank you so much for your fantastic review! We're thrilled to hear that your cats are thriving on our cat food and that you've found our ordering process easy and convenient.
Great shopping
The size guide for harnesses was so easy to follow, they stock a great range of quality brands and shipping was exceptionally fast.
13 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Thank you, Jaycee & Joel, for your fantastic feedback! We're thrilled to hear that you found our size guide user-friendly and appreciated our range of quality brands. It's great to know that our speedy shipping met your expectations. We look forward to assisting you again soon!
Respuesta de Petdirect
Hello Mark,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had a great experience with our service, we truly appreciate your support.
Respuesta de Petdirect
Hi Annette,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our fast and quick delivery service.
Easy ordering and very quick delivery.
Easy ordering and very quick delivery.
17 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Brent,
Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and that your delivery was quick. We look forward to seeing you again soon!
Great service
Great service. I order anything and the next day it arrives. My dog is on Proplan. Great product range as well.
17 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Natalie,
Thank you so much for your ⭐⭐⭐⭐⭐
review! We're thrilled to hear that you're pleased with our service and quick delivery. It's great to know that Pro Plan is working well for your dog and that you appreciate our product range
Fast delivery and reliable.great…
Fast delivery and reliable.great products
16 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Mark,
Thank you for your fantastic review! We're thrilled to hear that you were pleased with our fast delivery, reliable service, and great products.
Great range of petfood
Great range of petfood, especially as they stock the type of Royal Canin Shih Tzu food my dog likes!
Easy ordering, fast tracked delivery, and one satisfied four legged customer!!
Thanks very much!!!
14 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Lance,
Thank you so much for your wonderful review! We're thrilled to hear that you and your Shih Tzu are happy with our range of pet food. It's great to know that our easy ordering process and fast tracked delivery ticked all the boxes for you!
I really injoy shoping with petdirect…
I really injoy shoping with petdirect as its service is excellent and always ready to lend a helping hand also deliver is super quick
15 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Catherine,
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy shopping with us and that our service and quick delivery have met your expectations. We truly appreciate your kind words and look forward to continuing to provide you and your pets with excellent service.
Love Petdirect
Love Petdirect. The product range is vast and the information on each product enables you to make an informed decision. Fast delivery service makes it excellent.
14 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Nicola,
Thank you so much for your fantastic review! We're thrilled to hear that you love Petdirect and appreciate our wide product range and detailed information.
Easy ordering
Easy ordering
Price was right and well delivered in a box that I like to use for other purposes.
13 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello John,
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and our pricing just right. It's great to know that you also find the delivery box useful for other purposes.
Respuesta de Petdirect
Hello Linda,
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our specials. Your feedback is highly appreciated and motivates us to continue delivering great deals.
Amazing Delivery
Amazing - ordered on Sunday - delivered on Monday - happy cat.
11 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Brenda,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your order arrived so quickly and that your cat is happy. We aim to provide fast and reliable service, and it’s great to see we hit the mark for you
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