Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Ver más
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Consulta las opiniones de los clientes
I bought a plaque off and probiotics, I sprinkle them on my dogs food he loves it, he is a very picky eater and sometimes is hard to find products that he will eat without issue. The delivery was ve... Ver más
I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... Ver más
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Very easy to buy from Petdirect, but even more important for pet parents, is the excellent advice you get for the different breeds of dogs. They really care about your fur babies and have fantastic p... Ver más
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Información sobre la empresa
Escrito por la empresa
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Información de contacto
32e Patiki Road, 1026, Auckland, Nueva Zelanda
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Amazing Delivery
Amazing - ordered on Sunday - delivered on Monday - happy cat.
11 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Brenda,
Thank you for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that your order arrived so quickly and that your cat is happy. We aim to provide fast and reliable service, and it’s great to see we hit the mark for you
Quick and easy
Better pricing than Animates and Quick free delivery.
8 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Malcolm,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our pricing and speedy free delivery.
Great value, great service
Great value, great range, fast delivery and great service 100% recommended
8 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Larissa,
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our great value, wide range, fast delivery, and excellent service. Your 100% recommendation means the world to us.
Great range of products and super fast…
Great range of products and super fast delivery in Auckland.
8 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Dani,
Thank you so much for your 5-star review! We're thrilled to hear that you love our product range and enjoyed the fast delivery in Auckland.
Excellent products and great delivery.
Excellent products and great delivery.
8 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Anne,
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our products and delivery service. We look forward to seeing you again soon!
Fast Service
I’ve always found Pet Direct to process my orders promptly and usually the product arrives at my door the next day. Getting large bags of dog food delivered is great as it saves me a lot of lifting and carrying.
4 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Felicity
Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying our prompt service and convenient deliveries. It’s great to know that having your dog food delivered is making things easier for you.
Delivery is super fast
Delivery is super fast. They have an app! Yay!. Prices are great with specials all the time.
11 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Jasmine,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery, app convenience, and regular specials.
What I really like is the rapid…
What I really like is the rapid overnight delivery and their extensive range of quality products
7 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Bev
Thank you so much for your wonderful review! We're thrilled to hear that you appreciate our rapid overnight delivery and extensive range of quality products.
Addiction cat food is excellent
Addiction cat food is excellent, best I've found & it arrived so fast.
6 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Angie,
Thank you so much for your glowing review! We're thrilled to hear that you love the Addiction cat food and that your order arrived quickly. We strive to provide the best products and service for our customers and their pets.
Great product range with super fast…
Great product range with super fast delivery
7 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Maureen,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our product range and experienced super fast delivery.
Respuesta de Petdirect
Hello Jordana,
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our great prices and fast delivery. It's our goal to make shopping for your pet as convenient and affordable as possible
Thanks Petdirect
Thanks Petdirect
Being able to order vet diet food online is a godsend.
Super fast delivery to a rural address.
You will not regret choosing Petdirect
10 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Julie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service convenient and reliable, especially for your rural address. It’s our pleasure to provide you with fast delivery and quality products.
Customer service - AMAZING!
I have been buying from Pet Direct for over a year. Great specials, fast delivery!!
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Jody,
Thank you so much for your kind words and for being a loyal customer for over a year! We're thrilled to hear you enjoy our great specials and fast delivery service.
I was looking for lamb tripe for a sick dog.…
I was looking for lamb tripe for a sick dog and as I live remotely it was becoming hard. Then a friend told me about pet direct and the staff there were very helpful. They even told me how to make an account and navigate around the website. The delivery was faster than I expected and the K9 dehydrated lamb tripe id excellent. Thank you.
7 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Jan,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're delighted to hear that our team was able to assist you and that you found our website easy to navigate.
Excellent service and pricing with very…
Excellent service and pricing with very prompt delivery. Hassle free and totally reliable. Will definately be a ongoing customer.
9 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Martin,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our service, competitive pricing, and prompt delivery. Your support means a lot to us, and we look forward to seeing you regularly!
Petdirect is Fantastic
Petdirect is fantastic. They have everything I need for Phoebe. They are always willing to chat if needed. Thanks everyone for your wonderful care and help.
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Shirley,
Thank you so much for your wonderful review! We're thrilled to hear that you found everything you need for Phoebe and appreciate your kind words about our team.
Good value and pricing.
Good value and pricing.
Fast delivery with easy to use website 😀 👍
1 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hello Sandra,
Thank you so much for your glowing review! :blush: We're thrilled to hear that you found great value in our pricing and appreciated the fast delivery and user-friendly website.
Five Star Quality & Service
Outstanding delivery - fast and you can easily change the delivery date for sooner if you're running out of food! Wonderful customer service if anything goes wrong (it almost never does though). I now buy all things pet from pet direct.
7 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Kathy,
Thank you for your fantastic review! We're thrilled to hear that you appreciate our fast delivery and flexible scheduling. It's our commitment to ensure you receive the best service, and we're glad that our team could assist when needed. Your loyalty means the world to us, and we’re delighted to be your go-to for all things pet!
Great Experience. Ordering was easy and delivery was…
Ordering was easy and delivery was super fast. Product, cat litter box, is well made and the high sides stop the scatter of the litter. Entry is easy for the elderly ruler of my house...happy feline, happy family.
8 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Hi Sheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process easy and the delivery fast. It's great to know that the cat litter box is perfect for your feline Overlord and helps keep your home tidy.
Great Shop
I really like this shop. The staff are always attentive to my requirements and give my dog a warm welcome. Their specials are always good.
3 de mayo de 2026
Opinión espontánea
Respuesta de Petdirect
Dear Ann,
Thank you so much for your wonderful review! We're thrilled to hear that you and your dog enjoy visiting our shop and appreciate our attentive staff and special offers. Your kind words mean a lot to us, and we look forward to welcoming you both back soon.
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