Petpals UK Limited Opiniones 

516
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve been using Pet Pals South Durham for a very long time and would only ever consider using them to look after my dogs. They are reliable, trust worthy and amazing with my girls. They are in safe ha... Ver más

Valorada con 5 estrellas sobre 5

We used Petpals Wokingham & Sandhurst to look after our one year old cat and 6 month old kitten when we went on holiday for a week. We were nervous because it was our first time leaving them but we d... Ver más

Valorada con 5 estrellas sobre 5

James has been walking our German shepherd pepper and collie lab Luna while we go away a couple of times a year for a few years now . It’s such a relief knowing we can totally relax while we are away... Ver más

Valorada con 5 estrellas sobre 5

Gillian has looked after our cat (who has an on going heart condition) several times now. Medications were given in our pets food and all his needs and wants catered for, giving us a huge peace of mi... Ver más

Información sobre la empresa

  1. Cuidador de mascotas
  2. también en la categoría
  3. Paseador de perros
  4. Servicio de alojamiento para mascotas
  5. Servicio de transporte de mascotas

Escrito por la empresa

Established for over 20 years, Petpals is the UK’s longest, established National pet sitting and pet care business. Petpals offer a full range of pet care services, including pet sitting, dog walking, dog home boarding, puppy care and elderly dog care as well as a pet taxi in our specially developed pet friendly and safe vehicles. We offer a real alternative to dog boarding kennels and catteries in providing specialist care for your pets such as dogs, cats and small animals. All our pet carers are insured, uniformed and criminal records checked. Our pet care services can be tailored to your pets needs in order to provide the best possible care. Leave your animals care in safe hands while you are away from home. Please feel free to contact a local franchise for more information on their pet sitting and pet boarding services. Click on the areas below to visit their web pages. Petpals (UK) Ltd is a full member of the British Franchise Association with registered trademarks covering our pet sitting, home sitting, cat sitting, dog sitting, pet boarding, dog boarding and dog walking services – Petpals ™, Your Best Friends Friend ™ and Doggyboarding ™. We are proud to be considered as the UK’s first, leading, national, mobile professional pet care services provider operating in over 50 territories across England, Scotland and Wales. We believe that pet ownership is a privilege rather than a right. Petpals is an independently owned company which offers peace of mind at sensible prices.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

516 opiniones

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2 estrellas
1 estrella

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4,8

Todas las opiniones

(516)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous cat team!

My two indoor cats Toad and Swampy have been getting visits from Petpals for over the past year now - the ladies on the cat team are absolutely fabulous! I know that my two pals are well looked after, and given tonnes of attention and fuss. I can trust that some lovely photos will arrive in the service report, and an update on how they're getting on that definitely makes you relax a little as a pet owner. Special mention to Patricia, Rachel and Jill 🐈‍⬛

21 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Clare from Fleet Petpals was fantastic…

Clare from Fleet Petpals was fantastic and I left my two cats in her safe hands with peace of mind in May. Everything was seamless from initial contact, home consultation, the actual cat sitting and the invoicing and payment. Would highly recommend! Thank you so much Clare!

29 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

PetPals Bournemouth & Poole

We have used PetPals Bournemouth & Poole since 2004. Angie & Tony took it over a few years later and it has gone from strength to strength. We completely trust them to look after our cats and we always know they are safe hands while we are away. They provide regular photos and updates via WhatsApp to put minds at ease. They go above and beyond standard cat sitting duties, putting our milk in the fridge, bringing in parcels etc..
Would highly recommend

24 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jo of Petpals Salisbury was brilliant

Jo of Petpals Salisbury was brilliant. She came out to meet us and our cat before looking after him. Gave us updates, and photos, so that we knew he was okay. Jo seemed genuinely happy to not only fed but play with our cat when she came in. She was also very professional, making sure that she knew where food, litter, cat carrier etc was, as well as the name of the vet. I would be more than happy to use Jo again and wouldn't hesitate to recommend her.

25 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I highly recommend Petpals Wokingham @…

I highly recommend Petpals Wokingham @ Sandhurst . Peter and his team are welcoming, trustworthy and professional. I recently adopted my resue and l needed doggy day care, l felt rest assured that my boy was taken care of, l recieved daily updates and pics and lovely feedback on my delightful boy.
Thank you for your impeccable service to all the lovely team. Charlotte🌟🐕😊

2 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Petpals Cardiff's Maxine Neal has now…

Petpals Cardiff's Maxine Neal has now helped me in 3 emergencies; going the saddest extra miles of my life... This time, Maxine arrived early; this morning; to help transport my beloved Rottweiler to the vet... Together, we lifted him into Maxine's van and Maxine deserves an award for that fact, alone... Though it was possibly on the cards; it certainly wasn't planned - for him to end his life, today. Maxine came from Cardiff; a long, long way; for a journey few others would have contemplated... at the start of their weekend off... Maxine is a star. She helped - immeasurably - to make my dog's last two hours the best I could have hoped for, in his medical circumstances. Thank you so much, Maxine, for putting my unbelievably sweet dog - first - as, in fact; you have done, twice before. Both you and he are unforgettable.

25 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cannot praise Petpals highly enough!!

Cannot praise Petpals highly enough!!! Always helpful and take such good care of our cat when we are away. Lots of photos to reassure us all is well and our cat loves the attention she gets at every visit! Perfect!!

15 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

Avoid , All negative comments are removed!

2 de septiembre de 2022
Opinión espontánea
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Respuesta de Petpals UK Limited

In order to respond to your comment, please be kind enough to advise what the issue is and we can then try to assist you. Regards Petpals (UK) Ltd

Valorada con 5 estrellas sobre 5

Hartlepool petpals

Best dog walking company by far. Only ever trust Karen with my cockapoo Freddie. Very kind and caring and always ready for lots of hugs. Also extremely flexible.

27 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Let us down last minute!

We haven’t used a pet sitting service before, we came across Petpals who can look after our cats whilst we are away on holiday. It all seemed pretty much self explanatory, you register your interest in booking services, you wait for it to be approved and then get issued with the invoice and accept whether you’d like to book. So we booked their services well in advance around 20th July for 2 weeks, 2 visits a day and stated how many animals it was in our notes, we got a confirmation that it was all good to go and to arrange a time for a face to face meet to meet the animals too. This was arranged for 26th of August and we go away on the 3rd of September - we had a call that day in the morning to find out that our services will be cancelled due to not able to look after 2 kittens as young as 6 months! Total of 2 cats and 2 kittens. The length of time this has taken for them to realise this and the unprofessionalism have let us down massively! Our animals have always been a priority and for us to feel that we have been left in the lurch to find someone to come and look after our pets at such a short time has made us worry so much. We were promised that they were going to help rectify the issue by finding someone else or another company to help with pet sitting but we have not heard anything back at all, it has taken us numerous times to call the office to speak with the manager and not managed to get through but was happy to email us instead. We felt that PetPals have been a massive let down despite the lack of communication, not paying attention to what we wanted and cancelling the services at such a short time. I will definitely not be recommending this company and will be making further complaints.

26 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

EXCELLENT SERVICE FROM PETPALS SALISBURY

It was so reassuring to receive daily updates and photos of our two cats. No worries at all, and Jo even had time to water the plants. We would definitely ask Jo to look after our cats in the future.

24 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service from Petpals

Brilliant service from Petpals coming to our house to look after our tortoise whilst we were away. Not only fed our pet but also brought the bins up and watered some of our houseplants - it’s the extra touches that would warrant 6 stars if that were an option! Fantastic

20 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good care of Freddie

Jo (and previously George) have looked after our cat Freddie brilliantly - she had lots of attention when Petpals visited and I was kept informed regularly of her comings and goings and general welfare.

20 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Jo (Petpals Salisbury) is a star!

Thank you so much to Jo at Petpals Salisbury. Jo provided truly excellent care for our cats while we were away for a three week holiday. Highly highly recommended!

8 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Petpals Amber Valley Matlock and Belper

Petpals Amber Valley Matlock and Belper
I’ve been with petpals since a house move in 2018. Petpals are amazing - so helpful, even at short notice which sometimes happens (😬), and really good with my dogs. Podsie loves his pack walk and gets very excited as soon as he hears their vehicle😂
I use day care as well as walks and never an issue or concern. Thank you so much Dave, Fiona and team.

1 de junio de 2022
Opinión espontánea

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