Pet Prestige Opiniones 443

DO NOT PURCHASE FROM THIS COMPANY IF YOU DON’T WANT TO LOSE YOUR MONEY TO THEM, FOR NOTHING IN RETURN.
If I could leave zero stars then I would because Pet Prestige UK are absolutely scamming people, and stealing their money.
But don’t then send the item that you think you are purchasing.
Otherwise If you are quite happy to lose £30 for nothing then go for it.
For the people who have genuinely and I say GENUINELY received their items and then gone on to leave GOOD reviews for Pet Prestige UK then good for you.
But I would have to see it to believe it!!
I have tried to contact them about my order that I placed on 24th April that I never received with ALL the details that there are for getting in touch with them - email, live chat, WhatsApp, telephone. But as yet they have still not responded to anything I have sent.
I WOULD ALSO LIKE TO KNOW WHO THIS PERSON NATHAN IS BECAUSE IF HE DOES ACTUALLY EXIST THEN HE DOESN’T RESPOND WHEN YOU EMAIL HIM.

Unfortunately the item I bought turned out not to be suitable, which is a shame. What I didn’t expect was to have to pay for delivery (not an issue) pay to return (again not an issue) but then to have the cost of shipping deducted from the refund. Total postage cost me nearly £15, a costly mistake.

Awful experience - recommend avoiding.

I ordered a dog bed with curtains (elaborate I know) in Mid January 2025. I was told at the time the curtains were not available until March, but the bed would be shipped without them in the meantime - seems fair!

Now at the end of August 2025 I still have not received the curtains - despite various promises of different dates (btw the customer service was awful and had to be chased a number of times before responding) and promises of partial refunds that never came.

Avoid!

haven't received the product yet or any conflation of delivery and have tried to get in touch with the company and no reply oder number 6941

Fast delivery. Item arrived well packaged and very happy with quality.

I still haven't received the purchase yet. I checked with the tracker and it was supposed to be delivered on Friday, then Monday and now the tracker states that it will be delivered today

The bed was well made and Wally the whippet loves it. Fabulous product and great quality.
Fab service, product is amazing really good quality.

A real pleasure to deal with and a super bed! Thank you.

Very slow if any communication. No valid numbers to ring on website. Very difficult to return anything.

Wrong size and colour of bed delivered.

Pet Prestige did not respond to multiple emails, Instagram message, Facebook message, website form message. Phone number on the website doesn't work. It's been almost three weeks with still no response from them. Eventually I contacted their supplier directly, who arranged a return collection and (hopefully) a refund.

Mistakes with products happen, but it shouldn't be this hard to contact a company to get it sorted.

Unfortunately they were out of stock of the dog bed I wanted and ordered, however I received a polite TXT message to explain this and offer either an alternative or a refund.
The alternative was offered accepted and delivered for the same cost as the original ( which meant it was discounted)
It’s a great quality very sturdy dog bed. And the first bed my Charlie has not been able to drag around as though its a toy, and he has ( so far) made no attempt at ripping it apart, if I didn’t know better I would say he recognised that this was his forever bed, he is choosing it at the moment over his usual spot on the couch, so it must be good.

Was happy with the order I chosen wisely the dog bed was excellent quality really pleased. Only thing was it take too long to get here but lovely extras toys (apologise) for the delay. Many thanks !! 😁

We purchased the large for our basset hound (artisan Normand variety) and it is huge … think the medium would have been perfect in hindsight.

Lovely product, service great and Denzil very happy with his cocoon

The delivery was fast from order to delivery! The quality of the bed is excellent! some might say pricey but you get what you pay for, and a fantastic dog bed it is.

Very pleased with my dog bed cover, good price, good quality. My puppy loves his new bed, it's a very well made, quality item, and easy to put together! 💜💜💜.

I was contacted 5 days after placing an order to say it was not in stock and if I wanted another colour, via text late at night.
Very disappointed.

Poor communication! Well non at all despite phone calls emails and instagram messages, looking to return an item which in itself looks of good quality

Our pets Love the 3 beds we bought, they are so well made!
They arrived well packed, the delivery took a little longer than I expected however they were worth the wait.

Fantastic cave bed, been looking for a quality cave bed for a few months, this thing is awesome.
Great material, If you can afford to treat your furkid then this is one treat they will love you forever for. ❤️🦮