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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DO NOT PURCHASE FROM THIS COMPANY IF YOU DON’T WANT TO LOSE YOUR MONEY TO THEM, FOR NOTHING IN RETURN. If I could leave zero stars then I would because Pet Prestige UK are absolutely scamm... Ver más

Valorada con 5 estrellas sobre 5

We bought the tweed cave luxury dog bed (medium) for our 2 year old standard dachshund . He had previously slept very happily in his crate, so this was his first ‘proper’ bed. It was an immediate hit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Made to order , very good quality material , easy to attach hood, prompt delivery and packaged very well . Very pleased with the bed , Bert went in it straight away and enjoys sleeping in it , just wi... Ver más

Valorada con 5 estrellas sobre 5

I can’t recommend Pet Prestige UK enough. I placed an order and Nathan contacted me within 24hrs encouraging me to double check my order so that I could reduce the chance of needing to return/exchange... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de animales
  2. Criador de perros
  3. Entrenador/a de perros
  4. Paseador de perros
  5. Especialista en el aseo de mascotas
  6. Tienda de suministros para mascotas

Escrito por la empresa

Welcome to Pet Prestige, your one-stop shop for the best luxury dog beds for medium to large dogs! We know that your furry friends deserves the best, and that's why we offer a wide selection of high-quality luxury dog beds that are both stylish and comfortable. Our beds are made from the finest materials, including plush fabrics, memory foam, and orthopaedic support, so your dog can relax and unwind after a long day of playing. Plus, our beds come in a variety of sizes and styles to fit any dog's personality. So whether you're looking for a cozy bed for your sleeping beauty or a durable bed for your active pup, we have the perfect bed for you.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

443 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent quality bed

Bed arrived and lovely quality. Was concerned as no response to emails but apology sent and bed sent as promised . Thank you for sorting the issue out

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant Quality

I’ve scoured the internet trying to find a good quality hideaway for our wee Boston Terrier to replace a travel crate she made her den and was outgrowing. She has taken to her new den right away and happily hides away in there with whatever item she has managed to steal without us seeing her! The quality is superb and a great investment in my opinion. Thank you.

15 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Thick, bouncy and durable bed

I ordered the Gorpet Outdoor Sleeper for my mum's rescue greyhound, Dandy. Nathan confirmed my order with a kind email which had a personal touch. The bed was despatched and delivered promptly and my mum described the bed as thick, bouncy and durable. Dandy is delighted!

10 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Purchased the luxury cave bed

Purchased the luxury cave bed. Communication from company was good athough tracking the delivery was a problem, however bed arrived within 3 days. The bed is excellent quality, bigger than expected but just right for my boxer staffie cross. She loves it. Would definatly recommend this item.

28 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Lovely bed , happy dog .

Made to order , very good quality material , easy to attach hood, prompt delivery and packaged very well . Very pleased with the bed , Bert went in it straight away and enjoys sleeping in it , just wish id ordered slightly larger size , apart from that very happy with purchase ..Thankyou .

10 de octubre de 2024
Valorada con 5 estrellas sobre 5

Recommended by our Dog trainer we have…

Recommended by our Dog trainer we have now ordered and tried all products including treats, dog food & cat food. Can highly also recommend all and have done so to our clients (we have a small business) and friends. Great consistent quality

21 de octubre de 2024
Valorada con 1 estrellas sobre 5

I would not recommend!!!

I recently purchased the luxury deluxe cocoon cave bed for my dog, it was his birthday present. The bed arrived around a week before the birthday which was great, however, on unpacking on the day there was no instructions of how to put the bed together. Inside was this large piece of felt, a bendy rod and the curtains. I didn’t pay near £200 for a bed ‘I’ would have to put together!!! As someone who suffers from a Mental Health condition I struggled terribly with trying to put it together and this impacted on my anxiety. In the end I gave up and first rang the moblie number on their website which was switched off or not available, can’t remember which but needless to say it didn’t connect and no facility to leave a message. I then completed the online form stating I was struggling to put the bed together due to my MH and could they send me instructions? That was on 15th Oct and to date I have heard nothing back. In the end I struggled through but the felt piece does not sit flush with the hood part of the cave bed and there are kinks in it where it folds due to excessive material. Whilst the bed is lovely the whole structure isn’t. The curtains keep sliding off as my dog gets in and out of his bed as they are not fixed or zipped to the main structure. The hood keeps collapsing because it’s not sturdy enough, it’s basically a piece of felt shoved in an empty space acting as a hood. Honestly I wish I’d not bought the bed and I wish I’d not bought it from this company, given the cost of it. It’s a useless bed for £194.97 and their aftercare is even worse! If you have MH or if you may need aftercare help then please go elsewhere for your dog bed because they have no active phone number where you can contact them if there is a problem, they don’t respond when you fill their contact form and the bed isn’t fit for purpose!

15 de octubre de 2024
Opinión espontánea
Logotipo de Pet Prestige

Respuesta de Pet Prestige

Hello,

Thank you for taking the time to share your feedback regarding your recent purchase of the luxury deluxe cocoon cave bed. We genuinely apologise for the inconvenience you've experienced. Unfortunately, we had not received your message as it went straight into our archive folder due to a technical glitch, which has now been resolved.

We have made attempts to reach out to you to rectify this situation.We understand that assembling the bed can be challenging, especially when dealing with personal circumstances. Please note that we do not design the Cave beds, and all orders are shipped directly from our supplier. These beds are best sellers, and the felt is specifically designed to fit snugly within the hood to create a sturdy look.

We sincerely apologise that you are unhappy with the product. We want to assure you that we have a 14-day returns policy in place, providing the bed hasn’t been used.

We encourage you to reach out to us as soon as possible at Hello@petprestigeuk.com so we can assist you further.

Your satisfaction is important to us, and we hope to resolve this matter promptly.

Best regards,
Customer Service Team
Pet Prestige

Valorada con 5 estrellas sobre 5

Beautiful bed

Beautiful bed, so soft, my little dog Reg loves it, so well made too . Will be buying another bed in next couple of weeks for me other dog Bean x

3 de octubre de 2024
Valorada con 4 estrellas sobre 5

Green tweed cosy cave XL

Nice bed good quality.
Struggled badly with the felt insert , which seems way to big and even though i eventually managed to get it in , it doesn’t seem to sit right.
My dogs love it though so all 👍🏻

1 de octubre de 2024

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