Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Consulta las opiniones de los clientes
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver más
La empresa ha respondido
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver más
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Información de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Excelente
396 opiniones
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Arrived when we were told it would
Arrived when we were told it would. Very well packaged
2 de julio de 2023
Our Julie is Happy.
The simplicity of placing the order.
Excellent prices. I have been buying these treats for over 10yrs Perrito
I love the chunkies for cats and small dogs, my dogs have always been over 40 kilos and its amazing what they will do for one treat. instant recall comes to mind, Julie is crafty and won't go for a walk till she knows they are on board.
my dogs a raw feeders and I dont find them affecting her movements.
Thankyou
6 de julio de 2023
Great range of products at very…
Great range of products at very competitive prices. Delivery and communications were clear and efficient.
28 de junio de 2023
Had what I needed and came promptly.
2 de julio de 2023
Item ordered was exactly as expected
Item ordered was exactly as expected. Delivered on time.
27 de junio de 2023
Good customer service
There was a delay in despatch as one item was unavailable. I agreed to an alternative and this was delivered quite quickly. Good customer service, so will use them again
30 de mayo de 2023
Great choice of good quality products
Great choice of good quality products, good prices and good brands. Order arrived really quickly and was well packaged. Would definitely order from these again.
4 de junio de 2023
hi I got the product i ordered and was…
hi I got the product i ordered and was delivered in good time thank you
1 de junio de 2023
Feedback
Goods arrived on time, in good condition and as described. Perfect for the job.
24 de mayo de 2023
Fast service
Ordered a cool jacket for our little dog late afternoon. Paid for express delivery and had it the next day. Couldn't have been better. Perfect service. Will use them again.
29 de mayo de 2023
The shopping experience was simple
The shopping experience was simple, fast and efficient. The delivery was prompt and the branded product was an excellent price. Very happy and would definitely recommend.
8 de mayo de 2023
Respuesta de Petshop Direct
Thank you Carol for sharing your experience with our community. Hope to see you again soon. Thank you for supporting our business. Regards Petshop Direct Team
Sent to billing rather than delivery…
Sent to billing rather than delivery address entered and product never received. Customer service said unlucky basically m
8 de mayo de 2023
Respuesta de Petshop Direct
Dear Customer
Thank you for your feedback. The order was placed using apple pay with your old address saved. Unfortunately we were not able to amend the delivery address after shipping. We are sorry that old address was saved with your apple pay settings. We've emailed you a couple of options to solve this issue at the time however we've never heard back.
We are still willing to help so please contact us at info@petshopdirect.co.uk
Kind Regards
Petshop Direct Team
Quality products, quick
Fast shipment, quality products. Nessie loves her new harness. It was my first time ordering from Petshop Direct, and I would do so in the future.
1 de mayo de 2023
Respuesta de Petshop Direct
Hi Rick. Thank you for your review. Glad to hear that Nessie loves her new harness. Thank you for supporting Petshop Direct
Efficient and quick service
24 de abril de 2023
Respuesta de Petshop Direct
Thank you for your feedback and for choosing Petshop Direct. Regards, Adrian Petshop Direct Team
Order was accepted and reached me in
Order was accepted and reached me in a reasonable time goods were just as I expected good quality
3 de abril de 2023
Respuesta de Petshop Direct
Hi Patricia. Lovely to hear your feedback. We are very pleased that Royal Mail delivered your order on time. Hope to see you again in the future!
Best Regards
Petshop Direct Team
Genuine product and quick delivery
Great price for product compared to other retailers.
Swift delivery.
2 de abril de 2023
Respuesta de Petshop Direct
Lovely and honest feedback DD. Thank you for sharing with us.
Best Regards
Petshop Direct Team
Excellent place
Excellent place. We took our puppy there for a new harness and the owner was great and fitted it for us, he knew his stuff. We also for a lead and coat too! Ordered on line as well and quick delivery
2 de abril de 2023
Respuesta de Petshop Direct
Hello Emma. Thank you for shopping at our store in #Hertford as well as shopping online. Your puppy is adorable:). Hope to see you again soon.
Kind Regards
Petshop Direct Team
Happy customer
First time customer, ordered a new leather dog collar for my spaniel, item was easy to order great choice of colours. Item arrived on time good quality collar very pleased would recommend.
23 de marzo de 2023
Respuesta de Petshop Direct
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product/service. We appreciate your support and look forward to serving you again in the future.
Best regards
Petshop Direct Team
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