Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Consulta las opiniones de los clientes
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver más
La empresa ha respondido
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver más
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Información de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Excelente
397 opiniones
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Happy customer
First time customer, ordered a new leather dog collar for my spaniel, item was easy to order great choice of colours. Item arrived on time good quality collar very pleased would recommend.
23 de marzo de 2023
Respuesta de Petshop Direct
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product/service. We appreciate your support and look forward to serving you again in the future.
Best regards
Petshop Direct Team
Extremely happy with my order
Very happy with my order! Delivery was packed nicely and packages were fresh. The whole experience was great, from making the order, keeping track of my package to a quick delivery. So happy, will definitely order again. Thank you!
27 de febrero de 2023
Respuesta de Petshop Direct
We're delighted to receive your positive feedback! It's fantastic to know that our team's hard work and dedication are making a difference. We'll continue striving to exceed your expectations and provide you with the best possible experience.
Best regards
Petshop Direct Team
Lovely toy box nice quality and perfect…
Lovely toy box nice quality and perfect size. Speedy delivery would definitely use again
3 de marzo de 2023
Great after sale customer service
Great after sale customer service. I had a slight problem with the payment page which have an error message when the payment had actually give through. Issue quickly resolved. Quick delivery
1 de marzo de 2023
Respuesta de Petshop Direct
We're thrilled to hear that you found our customer service exceptional! Providing excellent support is one of our top priorities, and your feedback reinforces our commitment. We're grateful for your kind words and will ensure that we maintain this level of service.
Best regards
Petshop Direct Team
Easy ordering
Easy ordering, prompt service and easy exchange when I phoned about a problem with one of my items. Good service, thanks.
28 de febrero de 2023
Excellent customer service
I made a mistake with the tag I wanted and they edited my order. It arrived quickly and I got money off as I’d used them before.
27 de febrero de 2023
Excellent service.
23 de febrero de 2023
Quick delivery and great products
3 de febrero de 2023
Excellent quality of goods
Excellent quality of goods. Received well within timescales
6 de febrero de 2023
Very quick dispatch and delivery of a…
Very quick dispatch and delivery of a dog harness. Good price, will definitely buy from here again
6 de febrero de 2023
Good service
Bought muddy paws stormguard coat. Delivered on time even during postal strike. Good service thank you
19 de diciembre de 2022
Opinión espontánea
Excellent service
I spoke to a very helpful gentleman over the phone about getting a delivery before Christmas. Product arrived in good time and my dog loves her toy!
23 de diciembre de 2022
Poor Customer Service, wrong item sent
I ordered 2 dog coats size small, and was sent 1 small dog coat and 1 large dog coat. I tried several times to call but had no answer, so I posted the coat back at my own expense. I have today received a message with an amended invoice refunding me the cost of the coat. No apology, no explanation, no refund of postage. I'm disappointed and will never use Petshopdirect again. Amazon may not pay their taxes but they give a much better service.
17 de diciembre de 2022
Respuesta de Petshop Direct
Dear Heather.
Thank you for your feedback. We are sorry for this issue. The large jacket sent in error was packed accidentally in a wrong bag received from the manufacturer. It could be a manufacturer error, something we are investigating still.
Regarding calling us. We are trying our best to respond to as many calls as we can. Because of the recent Royal Mail strikes and delays, we’ve had an increased number of call, and this has impacted our ability to take all calls.
We always recommend contacting us by email for a quicker response. In your case we've did not receive any emails from yourself.
The order you've placed with us had a few items and only one has been returned which has been refunded. The shipping charge paid initially for faster delivery is not refundable.
If you have any other question, please contact us at info@petshopdirect.co.uk rather than calling us as we operate normal hours.
Have a great Xmas ahead.
Best Regards
Petshop Direct Team
I have not received my order yet
16 de diciembre de 2022
Respuesta de Petshop Direct
Dear Susan
Thank you for your feedback. We are sorry for the delay. The parcel is still in transit with Royal Mail currently at Milton Keynes sorting office. The recent Royal Mail strikes had an massive impact on the delivery times. We apologise for any inconvinince created.
Have a great Christmas Festive Season ahead.
Petshop Direct Team
Absolutely shocking I ordered this…
Absolutely shocking I ordered this spray for an emergency and it’s been two weeks
I have had no updates where it is
I need it to come
7 de diciembre de 2022
Respuesta de Petshop Direct
Dear Miriam. Thank you for your feedback. The parcel has been dispatched as normal but it still with Royal Mail. The recent Royal Mail strikes have affected the delivery times. It seems the Scotland postcodes are the most affected.
We are really sorry for the delay.
Petshop Direct Team
Order received quickly
Order received quickly, will know if dog is kept dry by her new mac when it rains! It was a very reasonable price.
3 de diciembre de 2022
Respuesta de Petshop Direct
Thank you for taking your time to leave your feedback. We hope to see you again in the future.
Kind Regards
Petshop Direct Team
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