Excellent service
Excellent service! Website accurate with available stock and posted out same day even though I didn't place the order until 3.30pm. Having been let down by another company who took the order and left me waiting as they didn't have the stock, this site was clear and easy to use and the dog lead was cheaper and postage was cheaper. Took a few days to arrive probably more down to Royal Mail than anything and it would have been useful to have more tracking updates but very satisfied and will use again.
Respuesta de Pet Storehouse
Thank you so much for taking the time to leave such a detailed review. It really means a lot.
We are happy to hear that the stock accuracy and same-day dispatch helped, especially after being let down elsewhere.
You are absolutely right about Royal Mail tracking; they can be a bit shy with updates at times, but we appreciate you mentioning it as feedback. We will keep pushing for better visibility where we can.
Thanks again for choosing us. We look forward to helping you and your dog again soon. 🐾