Phantom Hire (Wedding Car Hire) Opiniones 

176
•
TrustScore: 5 sobre 5

4,8

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Valorada con 5 estrellas sobre 5

I booked 3 white Rolls Royce's for my son's wedding, from start to finish the service was amazing. The driver's on the day was Naz, Jav and Ahmed and I must say how professional all three were, very h... Ver más

Valorada con 5 estrellas sobre 5

Mazhar Raja gave me an upgrade and from day 1 he has been kinf enough to accomodate me. No matter how many times i called him he was there to personalise the experience. Gave me the best service.... Ver más

Valorada con 5 estrellas sobre 5

Phantomhire came from Birmingham for a wedding in Suffolk and arrived on time. The service was extremely obliging and the chauffeur even returned to the house to retrieve the wedding bouquet which was... Ver más

Valorada con 5 estrellas sobre 5

Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business,... Ver más

Información sobre la empresa

  1. Agencia de alquiler de automóviles

Escrito por la empresa

For Over 15 Years, Phantom Hire has been at the forefront in providing the Worlds Most Luxurious and State of the Art Vehicles to all occasions throughout the UK, Ireland, and Europe. Phantom Hire has rapidly expanded its Fleet Of Vehicles and is Proud to Boast the UK's Largest Fleet of Luxury Vehicles. Including some of the Most Renowned Marques in the World such as Rolls Royce, Lamborghini, Ferrari, and Bentley. We are proud to offer an array of Luxury Travel and Chauffeuring Solutions, including Wedding Car Hire, Prom Car Hire, Chauffeur Car Hire, Limo Hire, Super Car Hire, and Helicopter Charter."


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

176 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,8

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(176)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Hired this beautiful car for a prom

Hired this beautiful car for my son and his girlfriend's prom.
Great service, when ordering, the gentleman I spoke to to book it, was lovely.
The chauffeur was also a credit to the company and the car was on time, early in fact and my son and girlfriend really enjoyed the experience

21 de junio de 2024
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that your son and his girlfriend enjoyed their prom experience with our beautiful car. Your kind words mean a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Very happy with booking

Very happy with booking. Hired 4 Rolls Royce...Kayani and lads were Punctual, Professional and very well presentable....Fantastic service. Highly recommended...

7 de junio de 2024
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that you were very happy with your booking. We appreciate your high recommendation and look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Kayani was a trustworthy

Kayani was a trustworthy, friendly and great driver who showed a lot of respect

1 de junio de 2024
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Aqib, for your feedback. We're pleased to hear that Kayani provided a trustworthy, friendly, and respectful service. Your kind words mean a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Great service

Great service
Excellent communication and car was absolutely spectacular
Clean & beautiful
Definitely 5 ⭐️ ⭐️⭐️⭐️⭐️

1 de junio de 2024
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that you found our service great and appreciated the excellent communication and spectacular car. It's wonderful to know that you found the vehicle was beautiful. Your 5-star rating means a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 1 estrellas sobre 5

Absolutely disgraceful service

Absolutely disgraceful service! I don’t know where to begin these people. Horrible experience with this limousine and rolls Royce service.

They cancelled or said that they couldn’t provide us with the limousine a day before our wedding day, and said they will send us a van instead ( as if we wanted a van for our wedding day) and refused to refund our money. They waited until the last minute to say this and I know it was done on purpose! I wish you did what you did a few days before our wedding day when we had some time to spare because we would have made you refund EVERY SINGLE PENNY!

On what was suppose to be a very special day in our life we were left panicking and scrambling for alternative transportation at the last minute! And you ruined everything. Your lack of professionalism and disregard for customers' is unacceptable.

The rolls Royce they sent us on the day was so old and not pleasant to look at! We couldn’t open the doors and we had to ask the driver every time to open it from the inside. It was so embarrassing for our guests to see this and to get it on camera!

I have contacted Ace after my wedding and i explained how disappointing their business was, but he tried to defend the disgraceful service we received and said he would call us back and never did. WE ARE STILL WAITING TO BE COMPENSATED!

Do not trust this company for anything.

14 de octubre de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Hi Eden,

I hope you are doing well. We are sorry to hear that you encountered a bad experience with Phantom Hire, however, we do not feel this review is fair or reflects the full story of what happened.

As per our Terms & Conditions, "In the unlikely event of road accident, breakdown, mechanical, electrical or material breakdown or the vehicle/car being rendered unserviceable (for example, in the event of a collision). The Company will use their best endeavours to provide a back-up vehicle or vehicles as quickly as possible.”

In your case we did not offer a ‘Van’ as you have mentioned in your review, we actually upgraded the Limousine into a New Luxury Minibus which is considerably more, free of charge, as the Limousine which you had originally booked had broken down the night before, therefore we offered a complimentary upgrade.

Whilst we did not cancel the Limousine, we also offered you the Rolls Royce Phantom to arrive 4 hours earlier free of charge for the inconvenience caused, however, this offer was declined.

After the Limousine was cancelled by yourself, we agreed the journey details for the Rolls Royce with no issues at all and for the booking to commence as per agreed.

Regarding the vehicle not meeting your expectations on the day of the event. The images of the car were shared with you prior to the booking, and we received your confirmation that you were happy with the vehicle.

In regards to the issue with reporting your complaint, we received a call at 8pm on our sales line, out of office hours and you were advised to call our customer service department the next day, as complaints are only dealt with internally during office hours. However, we have no record of a call back from you reporting the complaint, therefore it was not logged.

We hope you will consider amending this review honestly and wish you all the best in the future.

Valorada con 5 estrellas sobre 5

Phantom Hire is The Best TOTALLY UNBEATABLE

I use Phantom Hire for my wedding on Saturday the 11th of May 2024, an the service was unbeatable they showed up on 5ine very clean n fresh smelling car there driver was soo kind n Caring my wife n I felt like King's n Queens that day I would use them all the time n I do recommend there services big time... Thanks Phantom Hire You guys are THE BEST 💖

11 de mayo de 2024
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your enthusiastic feedback. We're thrilled to hear that our service for your wedding was unbeatable and made you and your wife feel like royalty. It's wonderful to know that kind and caring driver, contributed to your special day. Your high recommendation and kind words mean a lot to us. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Great business and outstanding service

Great business and outstanding service

15 de mayo de 2024
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Mohan, for your feedback. Your kind words mean a lot to us, and we look forward to providing you with excellent service again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Excellent service from Phantom Hire

Excellent service from Phantom Hire. We hired a Rolls Royce Ghost and a Hummer for a family wedding. There was no issues at all, the drivers arrived early had exceptional customer service throughout, and everyone loved the cars. Our driver Kayani was great and we would really recommend him.
We would definitely hire from Phantoms again.

6 de enero de 2024
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're thrilled to hear that you had an excellent experience with Phantom Hire for your family wedding. It's wonderful to know that the Rolls Royce Ghost and Hummer were a hit and that our drivers, particularly Kayani, provided exceptional customer service and arrived early. Your high recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Phantom Hire the best for your event

Great Service from start to finish from the Team, Both Kayani and Bobby arrived on Time, Both were very professional and friendly.
Phantom Hire made our day even better than expected, We would highly recommend Phantom Hire for any occasion and trust me they're the best around.

24 de diciembre de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Mohammed, for your feedback. We're delighted to hear that our chauffeurs provided professional and friendly service, arriving on time and contributing to a better-than-expected day. Your high recommendation means a lot to us, and we're thrilled that we could enhance your event. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Luton Wedding

Had a wedding in Luton in which we received immaculate cars on time with professional drivers and service!! Highly recommend all people to hire RR’s from this company!! Thank you for your high quality service!!!

9 de agosto de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Shariq, for your feedback. We're thrilled to hear that you had an excellent experience with our immaculate cars and professional drivers for your wedding in Luton. Your high recommendation means a lot to us, and we're glad we could provide high-quality service for your special day. We look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

Phantom Hire Rolls Royce review

Phantom Hire were great to work with, they were very helpful in explaining the process of hiring a wedding car and laid out the options in a very simplistic manner! On the day, the car was fantastic and the driver was sharply on time. The car was beautiful and clean on the inside and outside and we had no trouble with reaching our destination. I would highly recommend Phantom Hire if you're looking to hire a top quality vehicle.

29 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Rohit, for your feedback. We're delighted to hear that you had a positive experience working with Phantom Hire. It's great to know that our team was helpful in explaining the process and that the car was fantastic and punctual on your wedding day. We're pleased that the vehicle met your expectations in cleanliness and quality, and that your journey was smooth. Your high recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

5 Star luxury service…

5 Star luxury service hired the Tuscan dawn and the Phantom for a wedding , Chauffeurs were compliant and polite will definitely be coming to phantom hire again ! Best in the game with winning prices and services especially on last minute changes they sorted everything out for us without any fuss!

14 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Abideen, for your feedback. We're thrilled to hear that you experienced our 5-star luxury service for your wedding. It's wonderful to know that our chauffeurs were compliant and polite, and that we could accommodate last-minute changes without any fuss. Your high praise for our prices and service means a lot to us. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

What can I say amazing

What can I say, my son will never forget his prom night and neither will we.
Car arrived earlier than expected took him a good drive round before heading to the prom, lady chauffeur was amazing really nice. Could not have asked for anything more, a lot of memories made. Huge thankyou to you guys ❤see you soon for my daughters 😘

6 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that your son's prom night was unforgettable and that our service contributed to creating lasting memories. It's wonderful that our chauffeur provided an exceptional experience, arriving early and ensuring a memorable drive before the prom. We appreciate your kind words and look forward to serving you again for your daughter's special occasion.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

PHANTOM HIRE, Prom services

Phantom Hire truly went above & beyond with the Rolls Royce chauffeur driven car, the driver was such a polite nice gentleman willing to help the experience even more memorable. The staff in the office were so helpful and full of knowledge & advice, keeping me updated in all the stages of the hire process “amazing”!.

The driver & office staff are true assets of the company in my opinion, making the experience wonderfully Brilliant!

The car was hired for my nieces prom making her feel like a VIP princess on a very special day in her life. Such an amazing experience for a person.
Don’t wonder undecidedly about hiring JUST go ahead without worry and hire a chauffeur driven car from “PHANTOM HIRE” you won’t regret it. I can’t sing their praises loud enough.

THANK-YOU
“PHANTOM HIRE” for delivering such a wonderful service & making a prom an even more memorable experience.

11 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Paul, for your heartfelt feedback. We're thrilled to hear that our service exceeded your expectations for your niece's prom. It's wonderful to know that our chauffeur and office staff provided exceptional service, making the experience memorable and special. Your high praise and recommendation mean a lot to us, and we're delighted that we could make your niece feel like a VIP princess on her special day. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Excellent Prom Car Hire Experience - Punctual, Immaculate, and Respectful!

I recently had the pleasure of booking a prom car with Phantom Car Hire Company, and I am delighted to share my incredibly positive experience. From start to finish, their service was truly exceptional, and I couldn't have asked for a better experience for my special night.

First and foremost, I want to highlight their unwavering punctuality. The car arrived precisely at the scheduled time, and the chauffeur was waiting for us with a warm smile. This attention to detail and adherence to the agreed-upon schedule immediately put my mind at ease, allowing me to fully enjoy the evening without any worries.

The car itself was simply immaculate. It was evident that the company takes great pride in maintaining their fleet to the highest standards. The vehicle was spotlessly clean, both inside and out, and exuded an air of luxury and sophistication. The attention to detail in the car's presentation truly enhanced the overall experience, making me feel like a VIP from the moment I stepped inside.

Furthermore, I cannot speak highly enough of the chauffeur's professionalism and respect. They were courteous, friendly, and extremely accommodating throughout the journey. They ensured our comfort, making sure we were settled and relaxed, and they were always available to answer any questions or address any concerns we had. Their respectful demeanor and exceptional service truly added a touch of class to the entire prom experience.

I must also commend the company's customer service team, who were a pleasure to deal with from the moment I made the initial inquiry. They were helpful, patient, and went above and beyond to ensure all my requirements were met. Their prompt and clear communication made the booking process seamless and hassle-free.

Overall, my experience with Phantom Car Hire Company was nothing short of outstanding. Their punctuality, immaculate vehicles, and respectful chauffeurs exceeded my expectations. I wholeheartedly recommend them to anyone in need of a prom car hire service that sets the bar high for quality, professionalism, and customer satisfaction. They truly made my prom night an unforgettable one, and for that, I am sincerely grateful.

Thank you, Phantom Car Hire Company, for providing a service that truly stands out!

7 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Kevin, for your detailed and enthusiastic feedback. We're thrilled to hear that your prom car hire experience was exceptional. It's wonderful to know that our punctuality, immaculate vehicle, and respectful chauffeur made your night unforgettable. We're pleased that our customer service team met your needs and ensured a seamless booking process. Your high praise means a lot to us, and we look forward to providing outstanding service for any future events.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Sisters wedding

I would like to give a big shout out to Phantom Hire who I hired for my sister's wedding. They exceeded all my expectations from the moment the Rolls Royce arrived all eyes were on the fleet. I was not let down by the team at all.

The fleet just oozed elegance.

I would also like to give a big thank you to Nassar and team on the day. They were all organised - arrived on time and especially Nassar for ensuring everything was organised and exactly how I wanted.

My sister and the family loved the experience and that’s all down to Phantom hire for making her day feel special and unforgettable, I highly recommend their services to anyone seeking an exceptional and memorable experience.

Thank you again guys

8 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your wonderful feedback. We're delighted to hear that the Rolls Royce fleet added elegance and exceeded your expectations for your sister's wedding. Your high recommendation means a lot to us, and we look forward to providing exceptional service for any future events.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

OGB Prom 2023

From our first contact, they have been really professional in all aspects of dealing with us, they have kept us in the loop all the time. They arrived early, did everything they promised and more and made our daughter's prom the very best experience possible. We cannot rate them highly enough. The car was out of this world and the chauffeur impeccable!

6 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're thrilled to hear that you found our service professional and that we exceeded your expectations, making your daughter's prom the best experience possible. Your high praise means a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Had a great time!

Had a great time. Great experience & hospitality.

6 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Freya, for your feedback. We're thrilled to hear that you had a great time and enjoyed the experience and hospitality provided by our team. Your satisfaction means a lot to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Friendly driver

6 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for your feedback. We're delighted to hear that you found our driver friendly. Your satisfaction is important to us, and we look forward to serving you again in the future.

Best regards,
Phantom Hire Team

Valorada con 5 estrellas sobre 5

Daughters Prom

We hired a back rolls royce for my daughters prom last Thursday as both her and her friend wanted the wow factor and they certainly got that! They loved the number plate with their names on which they got to keep and communication was excellent I would highly recommend this company for a special occasion car you certainly wont be disappointed

6 de julio de 2023
Opinión espontánea
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Respuesta de Phantom Hire (Wedding Car Hire)

Thank you, Dawn, for your feedback. We're delighted to hear that the black Rolls Royce added the wow factor to your daughter's prom. Your high recommendation means a lot to us, and we’re glad we could make the occasion special. We look forward to serving you again in the future.

Best regards,
Phantom Hire Team

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