Phoenix Opiniones 560

Absolutely do not recommend it I payed a deposit of £200 then I changed my mind because I was no longer interested and they never returned my refund back. (It’s been 9 months) THIS IS A SCAM

The instructor was very good lots intelligent and knowledgeable of the being a CP

I was impressed by how much i learned in a short time-frame. The content was clear, practical and immediately applicable. What stood out most was the fast paced hands on approach rather than just sitting in the classroom doing all theory, I got real experience using the training and techniques discussed. I left more confident and equipped to tackle similar challenges. The pacing was balanced, the support was responsive, and the examples were relevant. I'd recommend this to anyone looking for both understanding and real world practice.

Intensive and educational, everything you want in a course

They did not told us that need good English skills ,I did ask the sell manager about mant time but he was lie to us
Also when I fail one of the tasks ,they kick me out of the holl course then ask me to sign again and pay again
Also even if you manged to pass all course ,it is hard to find job ,waste of money ,

I recently completed a 21 day intensive Close Protection course with Phoenix in Birmingham. The course ran for 21 consecutive days without any rest days, with each day lasting a minimum of 12 hours. From day one, we were fully immersed in the role of a Close Protection Operative and continually assessed as though already working in the field.

There was no time wasted, we were thrown into the deep end conducting reconnaissance tasks and delivering operational briefs early on. The course demanded high standards, strict dress codes, and constant professional bearing.

At first, it felt like information overload, I’ll admit that. But as the course progressed, everything began to fall into place. By the end, it all made sense. This is not a “tick-box” course, it requires real dedication, hard work, and personal discipline. You’ll have little time for anything else during training.

As an ex-Royal Marine, I can honestly say it was absolutely worth it. Everything taught was relevant, current, and directly applicable to real world roles. I was fortunate to move straight into a CP Paramedic position afterwards, which shows how well the training prepares you for the field.

A massive thank you to our instructors, Lance and Jaye, who had the monumental task of getting everyone to the high standards expected. Their knowledge, professionalism, and commitment made a huge difference. I’d heard mixed reviews before attending and was sceptical, but I can confidently say that for ex-military personnel looking to transition into roles protecting high-net-worth clients, this course is spot on. If you already have hostile experience, this is the one to bridge you into the private sector.

After initially posting a really positive review, which I think I was caught up in the euphoria of it all, which I have now retracted.
Looking back all wasn't what it seemed.
The company advertise themselves as 'World Leaders'well how come many companies I have spoken to won't touch us at all. They say it's because they are seen as a conveyor belt trainer. To which now I can see why.

Not only had the dust not settled on our course and I must add NO results for pass or fail, then they were advertising the start of another course in May! A couple of weeks after ours.

With regards to results for very ambiguous exams, this retrospectively could have been found out straight away, but we were told 'don't look on the site, you won't understand it'. It's quite simple really, 100% with a tick, passed, anything else with no pass, fail. You don't need to be an educational genius to work that out. I am an adult.

The course itself I did enjoy, 2 good instructors, although one was a bit stern on some of the lesser participants. There was 26 candidates on the course, to which we found out was far too big. Less play time and more sitting about doing naff all.

Having not driven a car fast, offensive or defensive, fired a weapon in a while I was swallowed in and booked up. Later did we find out that we had a total of about 45 minutes driving a beaten up old heap, which during the day we went through several breakdowns. There was little to no instruction on how to drive just a couple of goes up and down the airfield throwing the car left and right to stop someone getting passed up from behind. One go through a coned area a J turn or 2 then a few goes at removing a Principal from a vehicle under contact and little to no hostile training. 7 people had a contact drill driving to an ambush and then heavily under fire from......paintballs. This was just an instructors play time.

Firearms....well, air rifles, .22 and AR platform long guns. To which I think we had 30 rounds in total to shoot in an indoor range. Then the pistols. No live firing, drills or exercises just jumping around and around drawing the weapon from our pockets. Yes trouser pockets! No holsters available was the call. Although, the 2 instructors were very good and knowledgeable. And that was it, I could do more down my local range. You get a firearms certificate for this.

Overall I did enjoy the course, hence why 2 stats, met some great people, which I learned from and became good friends with who I hope to work with in the future. The live exercises were good, got a good insight to what the job may entail.
But the organisation was poor, sitting around for hours in a classroom doing nothing, not knowing what we were doing from one day to the next and having at the very least 12 hour days, leaving us very little time to eat properly and wash clothes as I was staying in a shabby whorehouse hotel after travelling 240 miles plus to get there, plus also having to do course work, most of the time not getting to bed before midnight.

If you are wanting to be trained by Phoenix good luck but I would definitely look deeper into other trainers first and don't believe the hype.

Save your money and look elsewhere – an honest review.

From the moment the course began, it was clear we were being closely watched and judged. With a class size of over 25 students and only two instructors, this felt unrealistic and unnecessarily intense.

The course kicked off with a first aid module, which was somewhat informative. However, if you’re serious about working in Close Protection (CP), you’ll need a FREC3 qualification at a minimum. Phoenix doesn’t include this in the initial package—they’ll try to upsell it to you later, even after already charging a significant amount upfront.

Once the medical portion ended, we moved to the classroom sessions. At no point were we given a timetable or clear breakdown of the course structure. Breaks were sporadic and unpredictable, which made basic planning—like doing laundry or preparing food—very difficult. The days were long and poorly organized. A typical day involved leaving the Ramada hotel (which was, frankly, a dump) at 06:30 to arrive at HQ by 07:00. On Sundays, this meant skipping breakfast multiple times. When we raised the issue, we were told this was “just part of CP life.”

We regularly returned to the hotel at 22:30 or later. Twelve-hour days became the norm.

On a positive note, the practical scenarios were well put together. However, the firearms training was a complete waste of time—comparable to shooting an air rifle at a funfair. We were told to do pistol drills using our pockets instead of holsters, which was laughable. The driving day was equally disappointing, with no more than 45 minutes spent in a vehicle. We did a couple of J-turns and a cone course in beat-up cars—nothing like what you’d expect for the price you pay.

Throughout the course, we were asked to fill out feedback forms. But be warned: if you submit anything critical or mention instructor behavior, you might be pulled into a private room and pressured to retract or change your feedback.

The day before the exam, everyone was told to leave a positive review on Trustpilot. Many of us did so—something we later regretted during and after the exam phase.

Whether it was down to Phoenix or the awarding body, the exams felt completely disconnected from the training we received. This wasn’t just my opinion—most of the group echoed these concerns during breaks. In fact, based on our WhatsApp group, it’s clear a large number of us failed the physical intervention portion.

Summary:
Phoenix may present themselves as a world-renowned leader in CP training, but my experience suggests otherwise. They seem more focused on collecting payments and building an image on Instagram and LinkedIn through flashy, heavily edited videos. Don’t be misled by the high course fee or marketing content.

An intensive, interesting introduction to - and education in - close protection. Intensive; it’s three weeks of non-stop learning and feedback from a mix of classroom based learning and exercises in a live environment to simulate real-world operations. Interesting; aside from learning about close protection tactics, techniques, and procedures, included are interest days that cover: firearms handling and range target shooting, physical combat, and evasive driving. The course culminates in a live environment final exercise and a thorough debrief the following day. First Aid At Work is included, with. FREC 3 qualification available as an upgrade.

Instructors have a huge wealth of experience that is passed down to you everyday, their experiences help you to wrap your head around the different aspects of Close protection work and your days out are always a blast meeting some incredible people who have worked all around the world made memories for life and unique life experiences that will help me in my future

Instructors very knowledgeable making the whole learning process very enjoyable. The driving, unarmed combat training and the range days were very fun and you learn a lot.

Solid and profesional company

Arriving on the Phoenix Course I expected the high standards that the website displays as 'World Leaders'. To be fair to the whole team, they did not disappoint.

Communication before the course from the team was excellent and all of my questions were quickly answered. From Day 1 it become clear that the instructors knew exactly what they were talking about and that they had a wealth of knowledge and personal experiences to draw from. The content of the lessons are delivered to a standard that meets all the requirements of the students, ensuring no one gets left behind with the knowledge required of them to have. The days are long, sometimes breaching over 12 hours, and then going back to the hotel to do some self study or workbooks, but it all adds up positively and does reflect the life of a CPO when out in the real world.

The live operations are really good, they do make you step back afterwards and think about how everything you were taught in the classroom really does matter. The experiences and situations faced on the exercises were there to test us and they definitely did at points, but the feedback and work on points from the instructors meant that we didn't make the same mistake twice.

The 'fun' days spent out of the class doing some additional modules are really enjoyable. As a taster to what we could do in the future they again were delivered by expert instructors who gave us all their time and effort to ensure we had an enjoyable but informative day and we left with either a new skill that we had learned, or a thirst to go and learn more after the course.

One thing that stands out about this course is that its not just a bog standard CP course. It also teaches you how to be a team leader. On reflecting where my friends who have previously done this course are, they quickly became Team Leaders out in the real world and said that they seriously benefitted from the course being taught this way when working as a CPO.

Overall I would recommend Phoenix to anybody interested in doing the course. I have gained a lot of experience and knowledge from the time spent here, not just about close protection but also about who I am and how I am as a person. Yes, the course is demanding. Yes, the course is intense and has long days. But in the end it is definitely worth it.

As a final point, actually having the CEO come and engage with you in the classroom or out on the fun days is really good to see. His attention to detail and the knowledge he also passes down are invaluable. Not many companies I've seen do that, but having him visit and show a genuine interest in you as a student definitely spur you on to do better and achieve more.

I had a great time! Instructors were professional and experienced, the course is as close as it gets to real conditions. Met a lot of great and wonderful people and I hope that everyone will get the same experience

Worked with a great team. Instructors were class and knew what they were on about. You are held to a very high standard from the get go. Id recommend anyone to do the course

Knowledgeable and experienced instructors. Good balance of immersive experience and theory for baseline expectations and further detail. Would recommend to anyone wanting to enter the CP industry for a holistic learning experience.

The experience was great, professionally taught by the instructors great realistic scenarios used to keep the training relevant and as close to reality as physically possible remained to a high standard throughout

Had a great time was challenging at times but pulled through with a good team

Really challenging and enjoyable course. The real life scenarios make the difference with this course for me.

Does not matter the level of experience you have the course will unlock something you didn't think you had.

It was amazing having to do the Live operations. It allowed you to experience truly what you will go through in real life.