After an initial blip, when I saw that my order had not been dispatched after several days I contacted Phone Enterprise who promptly dispatched it via DHL Express. There were some delivery issues... Ver más
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Consulta las opiniones de los clientes
Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the or... Ver más
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... Ver más
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... Ver más
Información sobre la empresa
Escrito por la empresa
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Información de contacto
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Perfect
The phone came the very next day and it’s in perfect condition, couldn’t be happier with it I’d definitely order from this company again :)
Broken phone was sold as working
The phone I bought was faulty and did not charge.

Respuesta de Phone Enterprise
Masha Allah excellent service
Masha Allah excellent service
Would use again in shaa Allah.
EXCELLENT service
Excellent service, when the parcel never arrived after 8 days I was worried 😟, so I contacted you by email say I had not received my the mobile 📱. And next day I got one in the post next day delivery. Excellent Service. THANKS.
I got me a S8 for 150£ in Pristine
I got me a S8 for 150£ in Pristine . And it came on the next day. The phone was like brand new . No problems at all. I would recommend to buy from this shop.
Excellent service
Phone arrived OK but stopped working…
Phone arrived OK but stopped working properly after 2 days. Screen was unresponsive. Heard notification coming in but unable to respond. Currently sending back for a replacement.

Respuesta de Phone Enterprise
Part of order missing
Phone supplied but phone case was ordered but not shipped and a week later I'm still waiting for it. Disappointing, but phone itself is as advertised.
After posting this, the missing case was rapidly sent. Thank you.

Respuesta de Phone Enterprise
Iphone X supplied in 2 days
Iphone X supplied in 2 days, in great condition, great service and response from the chat facility.
Great helpfull service
Great helpfull service. Even when you mees up the order. Phone arrived quickly and spot on on quality 👌 thank you
Came on time and excellent product as…
Came on time and excellent product as described. Cannot fault and would use again.
I'm delighted with the service only…
I'm delighted with the service only thing is you indicated 1/ 3 days delivery when it was actually 5 days. When you have an impatient 12yr old waiting on their delivery and asking every few hrs if there aemre any updates it isn't good 🤣🤣 overall excellent service, thankyou
Fantastic quick service and the phone…
Fantastic quick service and the phone was as it said in pristine condition
Got my elderly dad a Samsung S8
Got my elderly dad a Samsung S8,
Arrived quickly & looks in excellent condition, would recommend anyone to get a phone from here.
Amazing phone for the price, but slow customer service and poor communication when things went wrong
**Updated to reflect subsequent faulty phone replacement**
My refurbished phone bricked itself after spending a good few hours charging it and transferring all my accounts and files over from my old phone. This in itself isn't too bad, these things happen, I posted the phone back after setting myself up on the refunds portal. But absolutely no contact from Phone Enterprise whatsoever apart from 1 automated email. No response to my original email asking how refunds / replacements work (6 days and counting). No update on my replacement (5 days since I posted it back). No answer on the mobile number given on their website and currently no return phone call to my answer phone message. All in all fairly poor service then; I'm guessing this is a very small outfit, but dealing with faulty items should be a priority seeing as they have my money, and I currently have nothing to show for it. 10 days since I ordered from Mobile Phone Enterprise and still no phone. If you're in a hurry to replace your phone I would think twice about using these guys to be honest.
Finally received my replacement phone having refused to take the faulty one back that was "working as normal" (it absolutely wasn't). The new phone is working fine and is in excellent condition, a steal for the price. But I again had to chase them to get them to finally post it out as it did not arrive on the date they had given me.
So in conclusion: Amazing phone for the price, but customer service is fairly poor and very slow, BUT did get sorted in the end. I would now recommend Phone Enterprise, just not if you're in a rush as I had over 2 full weeks without a working phone.

Respuesta de Phone Enterprise
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