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Pier insurance Opiniones 

245
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jordan B. What an amazing staff member! From start to finish he ensured I was kept updated and also went the extra mile and exercised patience . Truly appreciated. My device was fixed within 2-5 days... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I'm just about to go into my 3rd year with LoveItCoverIt for my mobile insurance. The second year renewal was the same price as the first year & my 3rd year has seen a reduction in price due to a loya... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

NEVER use Pier Insurance, avoid them like a plague. Talking about having to jump through hoops, which without your phone, becomes exponentially more difficult. Asking for proof of purchase when the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have recently upgraded my phone, sent an email to advise of this & was contacted straight away advising what information was required. This was forwarded to them & again have heard back very quickly... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Aseguradora
  2. Seguros de viaje
  3. Seguros para gadgets

Escrito por la empresa

At Pier, we don’t just provide insurance, we build solutions that enhance businesses. With 5M+ customers protected, we specialise in Gadget, Travel, and Ticket Insurance, offering white-label solutions, embedded cover, and bespoke policies that fit seamlessly into your brand. Our expertise in product development, analytics, and claims management ensures an optimised customer experience. Backed by data-driven insights and cutting-edge technology, we help brands expand their reach, increase revenue, and deliver best-in-class protection for their customers. If your policy is underwritten by Pier Insurance, you’re covered by a trusted provider with decades of experience in delivering seamless insurance solutions.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

245 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(245)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very easy to arrange

Very easy to arrange . Very pleasant and professional advisors. Quickly achieved

18 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Sharon,

Thank you for sharing your experience, this is great to hear.

Pier Insurance.

Valorada con 5 estrellas sobre 5

Have never claimed but customer service…

Have never claimed but customer service in amending policy is very good. Susan in particular was so helpful and efficient.

17 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Tina,

Thank you for sharing your experience, this is great to hear.

Pier Insurance.

Valorada con 5 estrellas sobre 5

Great amazing service

Great amazing service, quick and easy and most importantly, polite.
This is a UK service, not sure why it shows as me being in the US?

17 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Haleema,

We really appreciate you taking the time to leave us a review.

Pier Insurance.

Valorada con 5 estrellas sobre 5

Insurance for Mobile upgrade

Sorted quickly with a telephone conversation & an email

11 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Joanne,

We really appreciate you taking the time to leave us a review.

Pier Insurance.

Valorada con 5 estrellas sobre 5

Always high standards of customer…

Always high standards of customer service from this company. Totally recommend

9 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear JAC,

Just what we like to hear and what we aim for. Thank you for the review.

Kind Regards,
Pier Insurance

Valorada con 5 estrellas sobre 5

Excellence

Excellent customer service from Susan. Change of phone mid way through contract. Policy amended without any fuss.

2 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Andrew,

Just what we like to hear and what we aim for. Thank you for the review.

Kind Regards,
Pier Insurance

Valorada con 5 estrellas sobre 5

Susan was great!

Susan was very helpful and efficient. Thank you Susan :)

1 de agosto de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Jamie,

Thank you for taking the time to leave us a review.

Pier Insurance

Valorada con 5 estrellas sobre 5

Excellent service from this company

Excellent service from this company. I needed to cover a new phone, and drop cover of an old one. All done very quickly, talking to nice people. Great email communication as well, and then to top it off, it costs less than it did last year. Loyalty and multi phone discount! Thank you Susan and Team

28 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear John

We are so happy to see how great you found the experience and we will make sure to pass this feedback on to Sue and the team for you.

Kind Regards,
Pier Insurance

Valorada con 4 estrellas sobre 5

Happy with the service

Susan had been very helpful and I have never had an issue with this company other than the number of different people who respond which can sometimes cause confusion after I was asked for lots of information that had already been provided but Susan has sorted this thank you!

28 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Alison,

Thank you for taking the time to leave us a review.

Pier Insurance


Valorada con 5 estrellas sobre 5

Susan was very helpful and resolved and…

Susan was very helpful and resolved and answered the query I had an updated my policy and gave me a discounted rate, thank you

27 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Helen,

Thank you for letting us know how helpful Sue was, we will make sure to pass this on to her for you.

Kind Regards,
Pier Insurance

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service.
I upgraded my daughters phone and got policy changed over easily with no fuss and even got a loyalty discount.

27 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Nicola,

Just what we like to hear and what we aim for. Thank you for the review.

Kind Regards,
Pier Insurance

Valorada con 5 estrellas sobre 5

Change insurance

Called up to add a handset and remove old one. Girl, Kate I spoke to was great. Understood what I was after email sent I replied with info and it was changed and a confirmation email sent to me. Kate was very knowledgeable and applied a discount as I have been a customer for a few years. She is an asset to your company. Quick and efficient, exactly why I have stayed a customer. :)

26 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Scott,

This is really great to hear, we will make sure that we pass this on to Kate (and Sue) for you.

Kind Regards,
Pier Insurance

Valorada con 5 estrellas sobre 5

I’ve used this company for many years…

I’ve used this company for many years now and they’ve never let me down. I’ve only had damage to my phone once I believe, and it was fixed and sent out to me pretty fast

20 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Symona,

Just what we like to hear, thank you for your review.

Pier Insurance.

Valorada con 5 estrellas sobre 5

Fantastic company

I have been with love it cover it for years always easy to deal with! Probably won't go anywhere else!

19 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Francesca,

We’re glad to hear that you are happy with the service provided.

Pier Insurance.


Valorada con 5 estrellas sobre 5

Susan’s customer service was outstanding

Susan’s email was very professional and reassuring. It told me all I needed to know and more.
I will certainly be recommending LoveitCoverit to friends and family.
Thank you for your exemplary customer service.
Michael

15 de julio de 2022
Opinión espontánea
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Respuesta de Pier insurance

Dear Michael,

We really appreciate you taking the time to leave us a review.

Pier Insurance.


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