Pikl Insurance Opiniones 

432
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Keith from Pikl contacted me after I completed the details online. He was excellent; friendly, patient and really helpful. He gave me time to think everything through, called me back as promised, and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was looking for 'host insurance' for a property that we let out via Airbnb. The premium quoted from the existing broker was 70% higher than previous years for no apparent reason. I therefore spen... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de seguros

Escrito por la empresa

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

432 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

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4,8

Todas las opiniones

(432)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A lovely person on the phone reception…

A lovely person on the phone reception and a really helpful senior advice expert (Rebecca) helped make my change of home insurance a positive experience and gave me a good quote too.
Many thanks!

5 de julio de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thank you for your kind words. We'll let Rebecca know.

Valorada con 4 estrellas sobre 5

Halifax Clarity Card seemed to have…

Halifax Clarity Card seemed to have failed to make a payment to you of £49.99...

... I used Chase Bank instead.

4 de julio de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Hi Grahame. If you're having payment issues, you may want to contact your bank. If you have any queries about our insurance, please call us on 0800 254 5171.

Valorada con 5 estrellas sobre 5

Easy and straight forward to renew

Easy and straight forward to renew. Didn't have experience claiming anything just yet so don't know they will handling the claim but the customer services was helpful when I rang asking some further questions.

4 de junio de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thanks for your positive comments.

Valorada con 1 estrellas sobre 5

Really poor experience with Pikl

Really poor experience with Pikl. Rude staff seemly taking glee out of my personal situation (Leaving the UK for 18 months) and declining insurance with no further help provided. The agent had absolutely no tact what's so ever! Very disappointed.

2 de julio de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

We are sorry you feel like you had a poor experience. We take customer service seriously and would like to know if there's anything we can do to help. Please call us on 0800 254 5171 if you would like to discuss this further.

Valorada con 5 estrellas sobre 5

I had not realised that I could renew…

I had not realised that I could renew online. How simple it was to use and extremely efficient.

27 de junio de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thanks for letting us know. It's good to hear that you found our renewal process easy to use.

Valorada con 5 estrellas sobre 5

My favourite insurance company

All my experiences with Pikl have been first rate. Staff are so helpful, and nothing is too much trouble. Great products at very competitive rates. Would highly recommend. Will definitely be returning myself.

5 de junio de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thank you for leaving a comment. We really love to hear about positive customer experiences.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, listened to my requirements and ensured I received the appropriate insurance and at a very competitive premium.
Explained everything fully and called back when they said they would

9 de abril de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thanks for letting us know. We really appreciate it.

Valorada con 5 estrellas sobre 5

Great service from Lydia

I have not had to claim but I had a great experience purchasing insurance for my AirBnB with PIKL. Lydia on the phone was brilliant; concise, knowledgeable and very helpful. 5*.

26 de marzo de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Hi Olivier. We're pleased you had a positive experience. Thanks for sharing.

Valorada con 5 estrellas sobre 5

Great experience with phone…

Great experience with phone conversation. Very helpful and clear. Thanks Lauren.

25 de marzo de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thanks for letting us know. That's great to hear.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, value and insurance overall.
Maria has been nothing short of amazing.
Delighted and recommended!

8 de marzo de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thanks for leaving a comment. We'll pass your kind words onto Maria.

Valorada con 5 estrellas sobre 5

Excellent work to review and reduce my renewal premium

Spoke with Lauren regarding my renewal premium, which had increased substantially. She worked hard with me to optimise the parameters to get the quote down, which she did successfully. She was polite, friendly and extremely attentive and helpful throughout quite a long call. Thanks very much Lauren and Pikl.

28 de febrero de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Hi Phil. Thank you for your kind words. We'll let Lauren know

Valorada con 5 estrellas sobre 5

Such an easy quote and communication…

Such an easy quote and communication from the helpful and informative Lydia. Would definitely recommend. 🌟

22 de febrero de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thanks for leaving us a review. We really appreciate it and will pass your kind words onto Lydia.

Valorada con 1 estrellas sobre 5

Only interested in sales commission?

I helped my 77-year old father obtain an insurance quote for our family holiday cottage via Pikl's website (confused.com). The quote looked good on the surface, but I became suspicious when Pikl's quote email lacked all the expected documents. I wanted to be sure the quote was based on the correct answers to the insurer's questions, but Pikl refused to provide the missing documents until my father had paid. Before paying, my father reiterated over the phone to Pikl that our holiday cottage is "detached" not "mid-terraced". However, after paying, we found that the insurance policy was for a "mid-terraced house". Pikl then told my father over the phone that - surprise, surprise - changing the insurance from "mid-terraced" to "detached" would significantly increase the premium, making it more expensive than other insurers. Therefore we decided to cancel immediately, and expect to receive a full refund. Why had Pikl not corrected the quote as my father had specifically requested before Pikl took his money? I can only assume Pikl's sales team receive a sales commission when a client pays money for insurance, regardless of whether or not the client then cancels within the 14-day statutory period.

16 de febrero de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Hi Francis. Thank you for your comments. We take all customer feedback seriously as it gives us an opportunity to improve our high levels of customer service. We have listened to your call and in this instance, we can confirm that it was an honest mistake on our end. We can assure you that none of our customer agents take commission. To discuss things further and help us rectify the issue, please call us on 0800 254 5171

Valorada con 5 estrellas sobre 5

Excellent customer service

I have renewed again for a competitive package for buildings and contents with the PIKL host insurance top up that meets my needs. Thanks Mia and Ben for great telephone service.

7 de febrero de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Thank you for letting us know. We'll pass your kind words onto Mia and Ben.

Valorada con 5 estrellas sobre 5

Policy was tailored to me

Very happy. Pikl made everything clear and simple, even though I had the unusual situation of living, letting and running a business in my home. Policy was tailored to me.

6 de febrero de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Hi Adam. Thank you for your comments.

Valorada con 5 estrellas sobre 5

Renewed again for a second year with…

Renewed again for a second year with Pikl. They've also helped arrange our building insurance at a better price than a price comparison website.

1 de febrero de 2024
Opinión espontánea
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Respuesta de Pikl Insurance

Hi Calum. Thanks you for your kind words. We love to hear positive feedback.

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