I wasn't able to use the gift code, as there was a technical error. I contacted customer support and they sent it to me in a new package free of charge. Very grateful to feel so appreciated as acustom... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Lovely products, big fan of the hydrating milky mist. Ordered the supersized bottles which were dispatched quickly but lost by Hermes. Customer service at Pixi were fantastic though, quick reply and s... Ver más
Tried to contact Pixi since December about issues with a bottle of Pixi tonic and an eyeliner which arrived broken. Have sent photos - messages via their website contact form, emails, messages on Fac... Ver más
They're only getting 2 stars because their glow range has done wonders for my skin but what an awful company to try and get help from, either that or they just have useless, fake people managing the... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Pixi Beauty Offers the Best Makeup Primer, Foundation & Concealers. Selling Makeup Kits & Brush Sets. Buy online
Información de contacto
Reino Unido
- pixibeauty.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Service client au top
Expérience service client exceptionnel je remercie tout particulièrement Tiffany Justice pour sa rapidité mais aussi pour la résolution de mon problème par rapport à ma commande.
Glow mist
Pixi mist beautiful glow on my skin. Was very impressed.
After I did my make up sprayed over my face. Was glowing
Very impressed
Rose ceramide tube issue
Overall I love the products. One minor complaint is the rose ceramide cream tube having gold writing which breaks away and I find glittery specks on my face after moisturising.
Please return to former packaging or change format of lettering.
I have been an online customer for a…
I have been an online customer for a few years and I never had a reason to contact customer service until now. I ordered two products that turned orange under my eyes. I was told that I could return them, but I had to pay for the return. This is not an industry standard, and I think you should consider this when ordering these products online. I am deeply disappointed, and I will never order these products online again.
Reached out to customer service simply…
Reached out to customer service simply for advice regarding my Pixi skincare routine. I promptly received a helpful reply from Olivia, and even received another reply from Liz when I posed a follow up question. I feel like my investment in Pixi products is well worth it and well deserved. Love everything about the company.
Excellent customer service
Excellent customer service
I order a way long from UK to ship in india and I received damage product and they immediately placed a new order of replacement I am really very very happy with Pixi customer service thank you so much 😊
Best customer service
I love Pixi Beauty and have bought a few products over the last two years. Recently I had a faulty product. Pixi we’re amazing, not only did they give me a full refund but they let me choose another product free of charge. I dealt with Fallon, a very nice friendly lady. I can’t recommend Pixi and their staff more highly. Thank you
Great Customer Service!
When a friend showed me the Hello Kitty collaboration with Pixi, I knew I had to make an order. However, one of my purchases arrived damaged so I decided to email customer care. The two correspondents, Olivia and Liz, were delightful! I received fast responses and had no issues from these ladies! Thank you so much for providing great customer services! I will definitely continue to be a loyal customer to Pixi!!
A perfect trustworthy company
Pixi are such a wonderful skincare and beauty company. I’ve used them for years. I had a query about my order and a lovely woman called Liz helped me. Pixi always care about their customers and their customer service excellence is wonderful. I look forward to trying new samples from them with every order I place. They make me feel happy and confident. I highly recommend them.
Amazing Customer Service
Very quick to respond and handled my issue expertly, absolutely no worries my end and feel satisfied with my customer service experience!
thank you again Fallon and Pixi!!
Il mio brand preferito
Meravigliosi . I loro prodotti sono bellissimi esteticamente, quindi perfetti per essere regalati, e di altissima qualità. La maggior parte dei prodotti skincare sono adatti a tutti i tipi di pelle, quindi facilmente acquistabili senza paura . I prodotti make-up sono molto buoni e adatti sia per le ragazzine, alle prime esperienze col trucco, che per le donne over 40-50 ( come dimostra la stessa fondatrice Petra ) . Si possono realizzare trucchi semplici o elaborati . I prodotti “must have” del brand sono le palette viso e occhi ! Wow ! C’è ne sono di tutte le dimensioni ed esigenze ! Super pigmentate, rapporto qualità prezzo ottimo !!! Per quanto riguarda i prodotti skincare , ci sono tantissime edizioni ognuna con diverse azioni, vitamine e nutrienti. I miei preferiti : ( glow cleanser, glow tonic, glow tonic serum ) una skincare base perfetta a cui si possono aggiungere altri step e prodotti a seconda delle esigenze. Mi trovo molto bene . Utilizzo anche le loro maschere idratanti, creme contorno occhi ( al retinolo ) e tanti altri prodotti . Tutto perfetto. Per il make-up, ho testato : numerose palette viso e occhi , rossetti , matite , mascara , illuminanti e qualche altro prodotto … .
Tutto di altissima qualità.
Sono felicissima di tutti i loro prodotti .
( Non ho mai testato il primer, il fondotinta, il correttore, la cipria e gli smalti . Quindi la mia recensione, assolutamente positiva, non riguarda questi prodotti che non ho mai testato, ma credo che anche i prodotti che non ho mai testato siano comunque validi, ho fiducia in questo brand ) .
La maggior parte degli acquisti li ho fatti online da LOOKFANTASTIC.de per comodità oppure dal vivo da douglas o Sephora.
Absolutely top class customer service
Absolutely top class customer service. Above and beyond.
Amazing products.
Everything about PIXI is perfect!
Great customer service
Great customer service. Literally replied to me by email in an instant.
Amazing products and amazing customer…
Amazing products and amazing customer service! Highly recommend. Their products are gentle on the skin and VERY effective.
Great service!!!
Very responsive and helpful
They helped me with my problem super fast!
Good customer service
Good customer service, replacement item received in 24 hours.
Refunded? Why????
Placed an order which I didn't receive, then noticed I'd been refunded without any explanation!
Report Pixi Beauty to FTC if...
REPORT your bad experience with Pixi Beauty to the Federal Trade Comission online or by phone! It is fast and easy. They need to get a hard slap for their misleading advertising and horrible customer service that unfairly steals your time and money. Worst customer service ever. 2 months later and still unresolved/no refund. ordered a Black Friday BOGO 50% off. They have very dishonest marketing. They will discount off of lowest item even if you have 2 items that cost the same on your cart. Ordered two 24 dll items and two 16 dll items they discounted 50% from the lower priced items only. Called and complained they said that the 50% is off lowest priced item they find in your cart even if you have purchased 2 identical items for same price. So don't say 50% off second item of EQUAL or lesser price then!!! That is dishonest marketing. Also 2 of the lipsticks in a second order were completely dried out and just plain bad. Pixi told me to send back products if I wasn't happy and 2 months later and after returning products still no refund! Wasted so much time in emails and phone calls. The FTC told me they opened file on them and if consumers file more complaints their consumer protection attorneys will investigate and penalize company. Please don't just leave a bad review, Pixi doesn't seem to care or they would have improved. Get them were it hurts and report them!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.








