I wasn't able to use the gift code, as there was a technical error. I contacted customer support and they sent it to me in a new package free of charge. Very grateful to feel so appreciated as acustom... Ver más
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Consulta las opiniones de los clientes
Lovely products, big fan of the hydrating milky mist. Ordered the supersized bottles which were dispatched quickly but lost by Hermes. Customer service at Pixi were fantastic though, quick reply and s... Ver más
Tried to contact Pixi since December about issues with a bottle of Pixi tonic and an eyeliner which arrived broken. Have sent photos - messages via their website contact form, emails, messages on Fac... Ver más
They're only getting 2 stars because their glow range has done wonders for my skin but what an awful company to try and get help from, either that or they just have useless, fake people managing the... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Pixi Beauty Offers the Best Makeup Primer, Foundation & Concealers. Selling Makeup Kits & Brush Sets. Buy online
Información de contacto
Reino Unido
- pixibeauty.co.uk
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No ha contestado las opiniones negativas
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Great Customer Service
Great Customer Service, very helpful. Obviously amazing products.
Coreen (Customer Care Specialist) has…
Coreen (Customer Care Specialist) has been amazing and so helpful with all my queries. I can't wait to start my Pixi journey.
Great customer service, lovely and very helpful!
I wanted to try a Pixi product I never used before and had a hard time deciding which shade would be right for me. I contacted Pixi’s customer service and Coreen helped me find my shade. I was really impressed but a quick it was. Within a few hours and a couple of exchanges I put in my order. Coreen was very helpful and specific and understood what I needed. Thank you 🙏🏻
Great service from coreeen
Absolutely love Pixi products and their…
Absolutely love Pixi products and their customer service is fantastic! I ordered my favourite Glow Tonic and some make up birthday treats. My order was dispatched really quickly. When the items were held at customs the Pixi team were so helpful and reassuring!
Great products and service I love my…
Great products and service I love my Collagen Tonic
Super Fast Delivery/Best customer service
Best Products and Excellent customer service.10/10 for customer service agent Coreen.First occasion ordered from PIXI,Never expected delivery to be this fast.Just 3 working days to receive my package to Srilanka.Will definitely shop again,Highly Recommended!
Incredible customer service
Latifah, my Pixi customer service officer was incredibly understanding and helpful. I purchased some products after Brexit and living in Greece I had to pay extra clearance charges that I didn’t know of (approx. same cost as my purchase). I emailed the company and they offered for a refund, which I did not accept since I’d like to receive the products ASAP. I love PIXI products for all the obvious reasons. As a result the company offered me an equivalent voucher for my next purchase. The email communication was quick and professional, after sending my receipts from the clearance office I received my voucher. Amazing customer service, amazing employees and amazing products.
Extremely helpful when I contacted them.
Pixi are always incredibly helpful, and my recent experience was no different. I live in the EU, and with the UK leaving, I was wrongly hit with customs charges. Within a couple of short hours of emailing the customer service team, I had been issued a refund and apology, no questions asked. On the order side of things, my items arrived extremely quickly and I am very happy with them. Pixi is one of the few companies that still prides itself on great customer service!
Excellent support regarding my query of…
Excellent support regarding my query of a lost delivery. Highly recommended.
Return package
I had a problem with return package
the customer service was excellent and very kind
Servizio clienti eccellente, prodotti top!
Che dire...ho ordinato dal sito dei prodotti da provare e sono arrivati in perfetto tempo. Ho avuto qualche piccolo problema con la spedizione ma il servizio clienti è stato eccezionale ed ha risolto tutto in giornata.
Sulla qualità dei cosmetici posso solo lodare il brand perché sono favolosi.
10/10 customer support
10/10 customer support, i had an issue with my order but they were swift in sorting it out.
Addicted to Pixi
The best products and a super professional and efficient customer service!
Prompt and polite response
Latifah promptly responded to my issue, which was I received a parcel containing an empty box of the product that I had ordered. She reassured me that this would he thoroughly investigated as it wasn’t a complaint they had received before, and also arranged for a replacement to be sent to me. Great customer service and wonderful products from a favourite brand of mine!
Great help with customs issue
Latifah was just extremely helpful with an issue I faced with my delivery at customs in Greece. Her responses were really efficient, quick and she helped me to get the delivery out of customs without being charged the taxes! Really grateful for clearing things out. To my Greek girlfriends ordering from Pixi, be careful with the new regulations after Brexit, you may be imposed to pay taxes.
The service I have received from Pixi…
The service I have received from Pixi has been absolutely fabulous... I had a problem with my delivery address and it was sorted out immediately
Thankyou for such wonderful service
Problem with delivered package (due to…
Problem with delivered package (due to courier) but reported via email and received a call the next day to sort it all out. Really helpful and quickly remedied
Helpful Friendly Staff
Have to say although some of the products didn't suit me the customer service was exceptional. Even though I was out of my 30 day return a refund was offered and a phone call confirming my satisfaction also credited. Can't fault the attention I received or the friendliness of the customer service staff. Thank you refreshing friendly and helpful too
Pixi have been a life saver since I…
Pixi have been a life saver since I started their product, I firstly started on skincare , and now moved to make up , I love all of the products, my skin is the best it has ever been.
Great service ,very actively contactable , keep doing what your doing Pixi
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