Planet Mortgages Opiniones 

149
TrustScore: 5 sobre 5

4,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Using Frankie and his team has saved us thousands... Originally having a decision in principal for what we thought was the best rate available to us we then spoke to Frankie who was extremely e... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Frankie has been extremely helpful from start to finish, keeping contact with us throughout in trying to find us the best mortgage rates and making sure we’re happy with everything. He’s also very fri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

5* service all round. Sian Mills is a mortgage queen! She is super knowledgeable, experienced, professional, friendly, speedy and the list goes on. I will never use anyone else as she makes the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As first time buyers with a few hurdles in the way, we were anxious about the whole mortgage process however Samantha Jeakins went above and beyond to put us at ease and make our experience as easy an... Ver más

Información sobre la empresa

  1. Corredor hipotecario
  2. Bróker financiero

Escrito por la empresa

Borrowing doesn't have to be rocket science! Here at Planet Mortgages, we go above and beyond to ensure that our clients land the best mortgage deal possible. Whether you're buying for the first time or you've found your next out of this world property - we'll help you land your dream home. Get in touch with one of our friendly, experienced team members and let us help you land your dream home.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

149 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(149)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Highly Recommend

A huge thank you to Sian Mills! She was very assertive and worked really hard to get us the mortgage we needed. She was extremely reassuring when we hit a bump in the road and fixed any obstacles we came across. Would highly recommend Plant Mortgages and will use them again in the future and ask for Sian personally.

24 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Sian will be so pleased to read your review, thank you so much for taking the time to post your comments.

Valorada con 5 estrellas sobre 5

A big thank you to Frankie and Sian on…

A big thank you to Frankie and Sian on securing our mortgage. From start to finish we was kept informed the whole way through and no question was a silly one to ask. We couldn’t recommend them enough especially Frankie, who has been a massive help to us both

23 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Valorada con 5 estrellas sobre 5

A huge thank you to frankie and sian…

A huge thank you to frankie and sian smith for securing our mortage, and for putting up with us when we were stressed...we would definetly recommend planet mortages ..thank you again for everything...😊😊😊

22 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

This is great to hear - very best of luck with your new home and thank you for sharing your experience.

Valorada con 5 estrellas sobre 5

Planetmortgages! AMAZING!!

I had a wonderful experience with planetmortgages! All the staff are very polite. Everything was completed in a timely manner and kept in the loop at every opportunity! Couldn’t recommend planetmortgages enough!!

16 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

A seamless process is what we do best for our customers. We like to ensure your experience is memorable with us.

Valorada con 5 estrellas sobre 5

Big thanks to Sian and Frankie at…

Big thanks to Sian and Frankie at planet Morgages.very professional and they get the job done highly recommended 👍

14 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Sian and Frankie will be so pleased to read your review, thank you so much for taking the time to post your comments.

Valorada con 5 estrellas sobre 5

Big Thankyou to Sian an Frankie at…

Big Thankyou to Sian an Frankie at planet mortgages for getting my mortgage sorted 5 star job 🙏🏽

10 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Congratulations on your mortgage offer!

Valorada con 5 estrellas sobre 5

Exceptional service

Exceptional service. Frankie was warm and thoughtful right the way through the process. He calmly and expertly explained all details to me, meaning I felt in safe hands the whole way through.

8 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

WOW - what a lovely review! We are so happy to read your kind words.

Thank you so much for taking the time to share your feedback, your comments really made us smile this afternoon.

Huge congrats on your new home, we wish you all the happiness.

Valorada con 3 estrellas sobre 5

Well everything started very promising…

Well everything started very promising and helpful at the beginning no question seemed to small.
But when I had some questions regarding the mortgage paperwork I didn’t hear anything for almost a week despite being advised I would be contacted that same day. Then my mortgage provider seemed to change 2/3 times which became confusing in the end so when I eventually found out who my lender would be I then sent an email to discuss some of my concerns over the mortgage paperwork and other fees I wasn't aware of but I never received a response to this which was disappointing.
As a first time buyer this is obviously an overwhelming and new process to deal with so it hasn’t really helped my experience with the lack of response towards the end.
More recently I had a courtesy call to check the progress of the sale which was nice and I was asked if they could sent over some surveyor recommendations which I thought would really help unfortunately this never happened.
I appreciate the service as it did help to get my mortgage but I feel things could of been handled better.

6 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

I cant thank frankie and his team enough,
dealt with everything so professionally even when i was stressing out he kept me level headed and took the weight of my shoulders, highly recommended service

4 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thank you for this great five star review. It is always fantastic to hear that we would be recommended.

Valorada con 5 estrellas sobre 5

Incredible

Managed to do what nobody else could! We are on our way to our first home. We could not have asked for more for the service provided and prompt updates and help. Theyve been phenomenal.

3 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Communication is definitely something we value and pride ourselves in, a great review for the team, thank you!

Valorada con 5 estrellas sobre 5

An excellent service given from initial…

An excellent service given from initial enquiry all through the process until the mortgage offer, thanks to the team at Planet Mortgages for all your help.

We will definitely use again .

2 de noviembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

The team will be so pleased to read your review, thank you so much for taking the time to post your comments.

Valorada con 5 estrellas sobre 5

Planet mortgages have been so…

Planet mortgages have been so professional and efficient with excellent communication during the whole process of buying my house.
I would completely recommend them if you need a mortgage. They will look after you during the whole process and talk you through everything you need to do. Everything is explained in writing as well. The mortgage was arranged with no delays at any stage. I felt confident if there was anything I needed to know they would answer my queries straight away. I am happy with my mortgage and feel it is the right mortgage for my needs. Sian Smith and Sian Mills are professional and helped me feel confident during this process and a big thank you to Sarp for sorting it all out and keeping in touch me all the time and explaining things clearly so I understood everything. I will definitely use them again when I need another mortgage or financial service.
Tracey Tapner

31 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

We're so grateful for any recommendation we receive and we're delighted to see that we delivered a 5* service to you.

Making mortgage applications run smoothly and efficiently is exactly what we love doing, so we're really glad we were able to do that for you.

Valorada con 5 estrellas sobre 5

God I love these guys!!!

Where do I start??
I think best with the person who makes the business flow and everything tick... Sian Mills.
Sian in my mind is one of the best in the industry! She just gets it done, she's helpful and nothing is stressful through out the whole process. SHE IS AWSUM!
This is the second time we have had Sian deal with our mortgage and both times have been amazing.
We followed Sian from her previous employer to her new business and knew it would be a good decision. 👍
Don't bother looking anywhere else, just give this amazing team a call and you'll be more than blown away.
See you in a few years time and we can do it all again.
Thank you all. 😊

29 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, it really important to us.

Sian looks forward to working with you in the near future.

Valorada con 5 estrellas sobre 5

I’ve never felt so grateful for a company than planet mortgages 🚀

Planet Mortages have to be the most amazing, helpful and committed company I have ever experienced. Sian Smith (our case manager) and Frankie (our broker), were outstanding.

As everyone knows going through the process of acquiring a mortgage, is extremely stressful, I don’t know what we would have done if we didn’t have the continued support and reassurance that both Frankie and Sian continually gave us. We had a very complicated case which neither collegeus gave up on, it really felt like they were fighting for our corner!

Although we didn’t have any contact with the lender directly, we had updates and discussions regularly to set out minds at rest! After around 1 and a half months, we got the call to say we’d got to the offer stage, and both me and my partner had never felt so overhelmed with happiness and joy! Like I said, if I had gone directly to the lender myself, I can honestly say I don’t think we would be in the same fortunate position.

Looking back at the beginning of our journey, neither me or my partner knew much about Planet Mortgages or the idea of someone doing the process on our behalf, as soon as we were approached by Frankie and were given a background into what they could do for us, it felt like a no brainer – and plus, with both of us working full time from home, we were able to focus on work, knowing full well our application was in great hands. So if you’re beginning your journey, I would strongly recommend going through Planet Mortgages to get you to your goal – they’re fantastic!

21 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Wow! What an amazing review for Sian & Frankie

Thank you for taking the time to share your experience. We're delighted to see that we delivered a 5* experience to you.

Getting your first home and stepping on to the property ladder can seem really daunting and overwhelming, but we're really pleased to see that we were able to take the burden away from you and answer all of your questions!

Congratulations on your mortgage offer, we're so excited for you!

Valorada con 5 estrellas sobre 5

I would highly recommend Frankie and…

I would highly recommend Frankie and Sian, the whole process was a breeze, I was constantly kept in the loop, and nothing was any trouble for them.
Thank you both so much.

20 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

What a lovely review for Frankie & Sian, we know they'll be super happy to read your kind words.

Best of luck with the move!

Valorada con 5 estrellas sobre 5

5* service all round.

5* service all round.

Sian Mills is a mortgage queen! She is super knowledgeable, experienced, professional, friendly, speedy and the list goes on. I will never use anyone else as she makes the entire process look/ feel easy and most importantly stress free.

Sian Smith is very attentive and particular to ensure all documents are received and correct, which really got things moving! Superb communication and handling from start to finish.

Thank you very much ladies, it’s been a pleasure! See you at renewal :)

18 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Congratulations on your mortgage offer!

Valorada con 5 estrellas sobre 5

Massive thank you to Frankie and Sian…

Massive thank you to Frankie and Sian for helping to remortgage my home. The group worked tirelessly to help me achieve the funds needed for home improvements.

Once work is finished, there will be an invite to all involved for a BBQ in the summer.

Thanks again, Frankie and Sian for all your help.

Best regards
John Douglas

11 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

What a lovely review for Frankie and Sian, we know they will be super happy to read your kind words.

We hope you enjoy your BBQs in your new garden.

Valorada con 5 estrellas sobre 5

First time buyer

As a first time buyer I spoke with various banks and a couple of different mortgage brokers to learn as much about the buying process as possible. Planet Mortgages and Sian in particular really helped me to understand the buying process and provided me with information I wouldn't have known to ask about as well as giving me useful tips for the future even after I successfully complete on my first property.

6 de octubre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Such a lovely review for Sian, thank you so much for sharing your feedback.

Communication is super important to us, so we always make sure our clients are spoken with and also kept updated throughout the journey.

Huge congratulations on your new home, we wish you all the happiness.

Valorada con 5 estrellas sobre 5

I cannot praise Frankie and Sian enough…

I cannot praise Frankie and Sian enough for all of their consistent hard work. Always at the end of the phone no matter how many questions I had. Frankie & Sian explained & helped me through the whole process without question, I cannot praise them enough. Thank you for helping me make my dreams a reality ♥️♥️♥️

I would Highly recommend Planet mortgages, for Me there is no one else x

28 de septiembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thank you for taking the time to share your feedback, it really does mean the world to us.

Making sure our clients enjoy their journey with us, from the start, right to the end, it really important to us.

Valorada con 5 estrellas sobre 5

Really good service in a difficult…

Really good service in a difficult situation, thanks to sian and frankie who really have outdone themselves with all of their help, i could not be more grateful, i would definitely recommend.

28 de septiembre de 2021
Opinión espontánea
Logotipo de Planet Mortgages

Respuesta de Planet Mortgages

Thanks so much for taking the time to post your feedback, it's always very humbling to receive a 5* review.

Its great to hear that Sian and Frankie have been so helpful.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más