Thank you for taking the time to share your feedback. We’re truly sorry to hear that your impression of Plannin wasn’t positive, and we’d love the opportunity to clarify a few points so travelers can feel confident using our platform.
Plannin is a booking site backed by Booking Holdings, which means all hotel availability and pricing come directly from their network—these are the same live rates shown on major booking platforms. Nothing is arbitrary, and prices update in real time based on demand, availability, and provider data.
While we originally focused on creator recommendations, Plannin is now a platform designed for all travelers. Every hotel page includes detailed information, guest review scores, and photos from Booking Holdings, and we are actively rolling out enhanced features such as full map views to make trip planning even easier.
Regarding Google reviews: many online services (including booking sites and apps) are not listed on Google Business unless they offer in-person services or operate physical locations. This is a limitation of Google’s system—not a reflection of Plannin’s legitimacy. Travelers can, however, leave verified reviews on Trustpilot, which is why we welcome feedback here.
We genuinely want Plannin to be a helpful, transparent, and trusted tool for trip planning, and your comments highlight areas where we can improve. If you’re open to it, our support team would appreciate hearing more about your experience so we can continue to refine the platform. Please feel free to DM us on any of our social platforms.
Thank you again for taking the time to share your thoughts.
