Plaza Premium Group Opiniones 

Nothing premium about this group , Edinburgh lounge food not refilled , poor choice , group of 8 people 4 of them children , no choice of food for the children , spicy choice and one of them was just sauce due to no refills of food , £275 paid for the 8 of us lucky if we ate £30 worth of food between us all

Das Schlimmste was ich erlebt habe die Hygiene war drecks schlimm Flecken auf Tasen Wasser war schmutzig (Die Hygiene ist einer der wichtigsten Sachen die eine Lounge zu bieten hat.
Ich war in der Plaza Premium Lounge (Domestic Departure Kleine Lounge)

I wish I had looked in before I paid. It's filthy, with barely edible food or coffee - surprising for Italy. I was going to have a shower here but I would feel dirtier than when I went in. I would say stay in the main airport areas, there were nicer places to rest and lots of power outlets/charging points too

The lounge was very disappointed – definitely NOT premium!
Table clearing service non-existent, loads of tables with empty plates & glasses. No refill of some foods in the self-service area, I had to GO find someone to point out. No spoons in cutlery & this in the 1st 30 mins.
We thought we paid for a 'premium lounge' experience, and got a less than McDonald's experience.
Additional there was no toilet paper in the ladies loo's.
The 'Staff' were filling, pile high, 'Their' lunch plates within the lounge, presumably on their break? Surely this could be done in the kitchen area, behind the scenes away from paying customers?
Just not enjoyable service and the look was just awful.
I complained to the company, who just gave lip-service, so customer service ‘Zero’ also.

A Birthday to Remember – Thank You Plaza Premium Lounge!
My partner had arranged a beautiful trip abroad for my birthday, flying out from Gatwick North Terminal. As an added treat, I booked the Plaza Premium Lounge to kick off our holiday in style—and I’m so glad I did.

The staff went above and beyond to make my day feel truly special. From a surprise cake and champagne to thoughtful goodies for our flight, they made the start of our trip absolutely magical.

A heartfelt thank you to Rashed and the wonderful team, your warmth and attention to detail were outstanding. You turned a simple lounge visit into a cherished birthday memory.

Highly recommended for anyone wanting to start their journey with a touch of class and care.

Zero star experience. I would not use this lounge if it was free. The food is beyond awful, dilapidated bathrooms, uncomfortable lounge, dirty cutlery and broken crockery. Cannot believe it is described as 5 star or premium. When I asked for a refund this was refused as I had ‘fully experienced’ the lounge??? Avoid avoid avoid.

Staff refused admission using my premium airline boarding pass. Their explanation is that premium means business class, this clearly contradicts their signage. Had to use another lounge pass to gain access.

Staff refused priority pass access despite showing sign. Appreciate that capacity restrictions have to apply from time to time, but surely a note at the lift before I make the trip to the fourth floor would save a wasted trip? Showing a sign that says "Priority Pass Welcome" seems like false advertising, but it clearly doesn't to you. I felt the clerk I dealt with was quite brusque.

Please don't waste your hard earned money on this lounge. I would suggest that a lot could be learnt from Stansted airports premium lounge. Poor and very limited choice of food. Alcohol is limited if you want prosecco or anything remotely drinkable you have to pay for it. The lounge is cramped and not at all relaxing. Very disappointing.

Plaza Premium Gatwick North - nothing premium about it!

Arrived to find most of the lounge blocked off - wet carpets from cleaning. Perhaps should have done the night before or half at a time???? The other half by windows blocked off for Emirates and Qatar airlines which were empty the entire time. We were stuck in a corridor by the loo while the other parts of the lounge remained empty. Don’t use this lounge!!! Horrid!!!!

This is a review of Plaza Premium Lounge in Fiumicino Airport:
The lounge design is excellent, and the food is also of a high standard—everything looks stylish and refined. However, the overall impression is spoiled by the behavior of the staff responsible for clearing food and servicing the area. They talk loudly among themselves from across the lounge, giving the impression that they are at home and we are merely guests, when it should be the other way around. In a business lounge, one expects peace, comfort, and premium service, but here, one feels uncomfortable. It would be great if the management took note of this and worked with the staff to ensure their behavior aligns with the level of service that is advertised.

Thank you to Roberta at Plaza Premium Lounge Terminal 1, Fiumicino Airport Rome Italy, for her professional courtesy and great customer service. It was greatly appreciated after a long trip today.

WATCH YOUR STUFF!!
On 24th December 2024, I entered the Plaza Premium Lounge in Istanbul Sabiha Gokcen at around 07:42 with a guest through my priority pass. The Lounge was waaaay to full. When we wanted to leave the lounge at around 12:40 to go to our flight with Pegasus Airlines PC995 departing at 13:10 from SAW to Frankfurt, I noticed that my black Michael Kors handbag is missing. I contacted all the stuff and they wanted to look at the video cameras as the on on top was facing directly our seat.

However, while the staff was pretending to check the cameras it was the final call for the flight. Luckily I had a mobile boarding pass and a picture of my passport on my phone. The airline said they are not going to wait for me, so I had to leave.
I asked for a phone number or e-mail-address to contact them. They gave me one. I contacted them, explained everything and asked for the results. They said they are sorry, asked what I was wearing. I again responded quickly and sent them pictures. Since them they never got back to me. I texted them multiple times as I need the results of the cameras, but I did not receive an answer till today. I guess there as to be a reason for it..
So please watch your staff carefully or just do not visit the crowded, busy lounge as they let anyone in!!

Went to Plaza Premium Longe at Heathrow Teminal 5. In Heathrow Airport. Went into Plaza Premium Lounge - have card. Never saw a more disgusting lounge! Dirty, overfilled and appalling food!! And unhygienic staff! Couldn’t find anything eatable and wasn’t in the mood for drinking cheap alchohol so left after seven minutes with out consuming anything! Never tried that before…

We went to Terminal 5 Heathrow lounge and it was absolutely awful. Over £100 for 4 of us (2 adults, 2 children). No vegan or gluten free food options. Terrible quality food. Not enough seats for us all to sit together. Too busy and over crowded. We had to leave to go and get our food at the nearby Pret (more edible). I complained and there response demonstrated that they just don't care.

Heathrow, Terminal 5, Premium Plaza Lounge.

This is the worst lounge my wife and I have ever been in by far. On arrival we walked round the queue to the desk as we had pre-booked but we're told to join the back of the queue, finally when we got to the front of the queue we were told to check in at the desk as we had pre-booked, not a good start.

We were shown to a cordoned off area that had dining tables and chairs (which weren't very comfortable as they were hard), there was no comfortable seating in this area either, we were quite taken back by this as every other lounge we had been to, had places to eat and places to relax. We were seated and not told where anything was, we had to find that out for ourselves.

We went to the food counter and breakfast was on, there was a limited selection of food, sausages, scrambled egg, beans, bacon, fruits and cheese and old dried croissants. I opted for the cooked breakfast, eggs, bacon, sausage and beans, i asked for toast and was told that wasn't possible, but not told why in quite a stern way, like I was asking for caviar or something. There was only bread, I guess if they did have a toaster they couldn't be bothered to toast it for me.

The breakfast was awful, the eggs were like rubber bullets and the sausage was probably the cheapest tasting sausage I have tried. Last time I ate in a Weatherspoon's pub in an airport their sausages were miles better than yours. Very poor quality food.

The bar had a very very limited menu for drinks, there was the option to buy more premium drinks but as I'd paid £90 to use the lounge, I would expect not to then pay further to get a drink I liked, there was no IPA or Ale on.

The lounge was so busy, when we finished eating there was nowhere comfortable to sit and relax as so many pay on the day people had been allowed in and there were no comfortable seats in the cordoned off area.

We didn't feel welcomed, comfortable, properly feed or watered as the food was rubbish and the drinks too limited, we didn't feel relaxed after our time in the lounge. It was not the experience we expected or paid £90 for.

I did write to the company afterwards to tell them about my experience but got brushed off so many times with, thanks for your feedback, please come back again and see the improvements we are making, why the hell would anyone want to go back somewhere that was rubbish on the whim that something might improve, I was given no incentive to try the lounge again, if you are confident things are going to improve and I didn't get value for money this time, then give me a 50% discount and I will write a positive review for you next time if you do carry out the improvements you say you are going to make.

My thought is they wont make any improvement but just want the footfall of people through the door to make as much profit as they can for a very cheap service they offer. I wont ever be returning to the lounge and recommending to anyone I know, family or friends that they don't use this lounge or any Premium plaza lounges in any airports.

CHOOSE A DIFFERENT LOUNGE COMPANY! Non-existent customer service and underwhelming product provided.

This company has that many travel-unfriendly terms and conditions that it feels like a scam.

I flew out of Heathrow (T5) and used the plaza lounge. I had purchased this weeks in advance and thinking the email confirmation would suffice to enter the lounge, I had to download links and applications and fill in numerous forms to be granted access. Clunky and unclear process.
Once inside the lounge I was really underwhelmed. I have used airport lounges all of my adult life for the convenience and reduced airport chaos. This lounge was overcrowded (more so than the seating at the airport gates!), the food choices were minimal and the drinks options cheap and perfunctory (beer or cheap wine). The seating arrangement felt like being sat in a busy corridor.

On my return from the UAE, I received an email from British Airways notifying me that my flight was delayed by 12 hours, this was approximately 4hours prior to the departure time (2hours prior to me arriving at the airport). I immediately contacted the plaza lounge group to amend my booking to the new flight time and was eventually told that because the delay occurred within 6hours of the lounge booking time (totally out of my control) that I was not eligible to move the booking or a refund.

For a company providing a service in the travel industry to have such an inflexible policy feels frnakly predatory. The company would have lost nothing by amending my booking to facilitate the new timing and from a customer perspective at an already stressful time it would have been immensely helpful.

I wonder how many frequent travelers, who could have been life long customers, plaza premium group have lost through exploitation of bureaucracy and greed.

Waist of time, if you have priority pass, they don’t let you in

Plaza Premium is probably one of the worst Lounge providers in Europe. It is only worth going there if you receive complimentary access via your (probably expensive) credit card.
Drinks selection is ok, food is very basic.
Heathrow T5 team is always friendly (thank you Nancy and Lourdina as well as the receptionists).
Tables used to be cleared with a trolley, helpful with the quick
turnaround of guests. The team are no longer allowed to use trolleys which makes their work a lot more difficult as the lounge is often packed-walking back to the clearing station all the time means that tables are not cleared and cleaned quickly.
Maybe the Management Team needs to be reviewed to make this a more pleasant lounge.

My wife and I visited the lounge at Edinburgh Airport on Friday 30th Aug 2024. Check in time was 12.07pm. Cost £80. The first thing the receptionist said was that the lounge was very over subscribed so there may not be a seat available and if we found one then one of us should look after them whilst the other gets food or drinks !!!
It was totally rammed. Very noisy and no air con so very warm and sticky. The food was like warm and frankly they could not keep up with demand. This was not a very nice experience and one I will never repeat. A rubbish curry and a coffee for £80 quid. What I will be asking this company is how they could be so over subscribed when the bookings are made online?? They knew exactly what they were doing and frankly it’s just not acceptable, bordering on fraud. The only reason I can see why people use this service is to drink as much alcohol as possible. No wonder there are so many drunks causing problems on planes. I would strongly advise people to steer clear of these lounges at Edinburgh Airport.