Plaza Premium Group Opiniones 

Although the lounge was very busy, Savio, Duty Manager, was very helpful in finding my party seats together and even once we were seated he managed to get us better, more comfortable, seats at a lovely table beside the window. He also made sure we knew where to get food and drinks. Excellent service, above and beyond!!

It was an awesome experienced customer service is great and so as the food.. Vicky is amazing her energy and smile made my trip extra special

Used Plaza Premium 20 Mar 2024 at Terminal 1 Toronto.Will not use Plaza Group again and will not recommend to any user.
Area was small and cramped. Washrooms very limited as two were out of service
Food was no better than " continental" at a Super8.
No view. No newspapers
Had to buy bottled water if you wanted same.
Very, very poor value for approx $75 plus tax that was charged.
Serving staff were friendly and helpful
Coffee was good.

Excellent service recently from Jasmine and Jasmeet regarding my visit to the YEG Plaza Premium Group.
Outstanding Cappuccino!!

I visited the Addis Ababa Lounge on 2nd March, 2024.

Don't waste you money. This is a less than $10 offering priced at $50. There is limited seating. The few food offerings are of poor quality. No acholic drinks are available. The toilets are the general airport toilets outside the lounge.

The staff aren't helpful, and frankly I think they know most customers aren't happy and there is little they can do to improve their experience, so it reflects in their service. It's a shame. The coffee machine wasn't working and I needed to talk to three different staff members before one of them would believe me and investigate.

It's simply not worth the entrance price. There are plenty of general establishments in the airport concourse where you can get more for your $50 per person.

Fantastic lounge with great facilities. Lounge was really clean and tidy than previous visit. The supervisor was really helpful, I think her name is Neesha, helped us to order kids food. Toilets were really clean. I must say the lounge was much more tidy aNd cleaner thaN my previous visit in last year. North terminal Gatwick Airport

A horrible experience from dirty toilets to dirty tables buffet absolute insult to customers terrible service no plates food and absolute joke your staff need training it all goes to extremely bad management I'm shocked at this day and age to experience this I work in hospitality myself if my customers got this experience I would close my doors

Booked this lounge at Vancouver airport. It was appalling. Basically a cordoned off area in airport. 3 choices of hot food - which tasted awful. Paper plates, wooden cutlery, one choice of red or white wine. Toilets were airport toilets you had to walk to find, Wifi was airport wifi, departure screens were airport screens you had to leave the lounge to find. Basically paid £45 for a padded chair. Please don’t use - go to airport restaurant instead. When I complained to customer services they thanked me for my feedback but refused any kind of refund!!! Shocking customer service also.

I rarely give feedback however I have come off a business class flight from Delhi and had the unfortunate experience of being greeted by your front desk at terminal 2 plaza premium lounge 3rd September 2023 1740 hours.

I asked for her name however she refused to give me her name. I have a four hour connection and I have Lounge passes to use and am also happy to pay any extra time required however I have enough passes I should not need to do this. I was greeted with hostility and confrontation and I am not used to this level of service from what I have paid for, I was made to stand to the side as others were welcomed and only when I asked to speak to a manager was I allowed to enter.

I work in the industry and up until now I have been recommending your services to our clients, however I will do this no longer and I will promote your competitors lounges as much as possible.

Your member of staff was rude and not helpful and my experience would prompt me to unfortunately leave a one star review in trustpilot which is a shame as all other members of staff were welcoming and hard working.

If by any chance you wish me to remove my review I welcome any contact to explain the service I experienced

Rubbish doorman.
Rude.
08.30 24 aug.
Kept saying HSBC card was unacceptable though it was valid a month prior.
As this was a new card it needed to be fed in as opposed to contact or swipe.
The rude guy wouldn't do it, or give me a complaint number for Plaza or his name.

Rubbish company.
(And the foods nothing to shout about.)

Why didn't he suggest cash?

Here now in Orlando airport terminal C, there is 7 of us and pre booked. Came in during our 3 hour slot and can’t even sit down as there are no seats!!!! Not worth the money, don’t book it

Word of warning - if you’re seeking a lounge with good customer service, food and beverage don’t use London Gatwick plaza premium lounge. Whilst they admitted fault, they refused to provide a refund. We were charged more hours than the lounge was open, the food was removed 45min prior to lounge closure and the bar 30mins. Customer service has been appalling!

My advice- you will get better service at the Weatherspoons

Absolutely HORRENDOUS company, despite using for quite few years and being loyal customer they now want to charge usd10 for admin refund AND tell me it takes 6 weeks to be approved then more time to wait for credit — will never use again — had never had an issue with them before but this really takes the unmentionable….

Do not book this lounge at Gatwick! It was filthy and the food looked like it had been sat out for hours. We left after 5 minutes and went to Wagamama's as this was just awful. I have since complained and requested a refund. Guess what, a month has passed and they are still looking into. Don't waste your money, this is not a lounge. It is possibly the last place you want to be pre-flight.

Deeply disappointed, it’s nothing like a business lounge, just basic food and tables , a poor selection of alcohol, no cloakrooms, no toilets , no showers , no reclining chairs. WiFi is password less and thus unacceptable poor security. This is a grim basic loung barely better than waiting at the gate.

Shame on Vietnam Airlines for using this as their T4 lounge

Had an awful experience with this lounge when flying out on Christmas eve.
Waited in a queue for 20 mins even though we had booked. Staff had no clue what they were doing, and the place was totally overcrowded.
Would advise to never use this service.

We were catching a very early flight from London Heathrow Terminal 5 on 19th Nov, so booked this Lounge. Paperwork indicated the Lounge opened at 05:00 and alongside up to 15 other customers we waited.
At 05:15 I checked the website to discover the Lounge was being posted as an 05:30 opening :(
It actually opened at 05:35 when only 50% of the hot food was actually available to select. It took another 8 minutes or so for the full range to be ready. Several of the sausages though were so overcooked, they were solid and inedible.
The 'lack of customer service' team, have been approached, and the first response, ( having already been given the booking REF) was to ask for me to produce a .pdf of the paperwork they sent me, and already have on their system !
They were told instead to trace the disconnect between their backoffice paperwork and website themselves; and advise why we were all mislead about opening times ?
... I'm still waiting :(

I can't in all good faith advise these people will now be my first choice for lounges. I'm a type 2 diabetic, so to find the Lounge wasn't open to get food when I had planned to eat made for a stressful situation.

Update - the Company did finally get back to me, and in not so many words, there was indeed a disconnect between the Web site and franchisee paperwork stated times. I understand that is being addressed. However the lounge IS now confirmed to open 30 minutes later than the BA lounges.

Tried to visit Hong Kong and London Heathrow lounges this summer whilst doing some travel over the course of a few weeks. Always huge queues, excruciatingly slow service, very mediocre food and facilities. Absolutely awful.

GO ELSEWHERE.

Absolutely appalling. Terminal 5 Heathrow Airport. Choice of 1 white wine 1red wine 1 beer all of which were awful. Only the food could match the utter disgust I have for this place. Total waste of money.

Visited the Plaza “Premium” lounge at Hong Kong airport and would never visit again. Lounge is overpriced, uncomfortable and noisy (constant music, refrigerators that sounded like cars). Food options were very poor and WIFI even worse. Not the "Premium" experience that should be expected by such a name. Better off in the general airport terminal!

Contacted customer service and they completely disregarded everything I said.