Plaza Premium Group Opiniones 

Be aware of their cacellation policy.
The fact that your flight landed at another concourse, and that it took at least 1 hour to get to their lounge and back for your next flight is not gounds for cancellation.
Customer services takes a long time to respond.

My family and I visited the Plaza Premium Lounge yesterday at Terminal 5 London Heathrow. When booking we were advised that there would be a reduced capacity due to COVID-19, however on arrival all the tables were close packed together and every space was taken. We waited until there was a space, however there was no one cleaning the tables. I had to ask a member of staff who was took some of the plates away, apologized saying it was due to lack of staff, then never returned to finish the job. The plates were taken away, no sign of anyone sterilizing tables, sides or handrails. The food was average at best and the cutlery was in a container were everyone reached into, rather than having a more hygienc method. The hot food was covered, however cold items had no cover with no spit guard. The toilets were all out of order, so you had to leave the lounge to use the toilet. We managed to get a table with the sofas, just before leaving so we could watch the planes, the sofas were not clean and under the seats it was filthy. This was our first holiday away as a family with our two year old and we’re so disappointed. Poor standards, even without the risk of COVID-19.

Very easy site, Very good prices, Very good selection of products, Very good postage price,well packaged arrived undamaged extremely good experience with this company have already made my next order

Booked Premium Plaza at Delhi International Airport - total waste of money on phone calls and booking.

On arrival, reception staff more interested in talking amongst themselves, borrowed a pen for which they disturbed us at 3am to retrieve as they had no other pen available to them, the room was damp and musty with an anti-mosquito device plugged in which was an irritant as it was rght next to the bed at face level.

No door on the bathroom so no privacy from the rest of the family and the bedding was not clean. Baby was crying at 6am and the staff knocked on the door and asked me to quieten the baby - as if my partner and I were not trying already!

For the price paid, I could have and should have paid another £30 and stayed at a 3 star hotel nearby from a reputable chain of hotels. When asking for refreshments, it was only available at the tea lounge which was inbetwene the other plaza lounge and they also wanted to charge entry per hour.

Avoid premium plaza lounge - rip off merchants providing lack of service and amenities for the prices charged. Book a cheap hotel outside the airport instead or just chill at costa coffee where yo will enjoy the money you spend!

We paid for three hours in the lounge at Hong Kong. There are only 12 lounge chairs - that is, armchairs. The rest are basically comfortable canteen chairs - great for eating but useless when trying to rest between flights. When, after an hour and a half wait we managed to grab a couple of lounge chairs, the cleaners decided to hoover the area - still no rest.

The food was limited but reasonable quality.

There was an unpleasant smell from the toilets in the lounge that their air fresheners and cleaning fluids could not mask.

We spent most of our time there watching people arrive and wander around looking for somewhere to sit and relax but unless they were one of the lucky 12 they were disappointed.

If you sat near the air conditioning it was blowing out cold air and most people were sat with coats on.

Unfriendly curt staff. Lots of tables with dirty glasses and plates. We found a clear table but lots of glass/can rings on it. Staff 'loitering' with no pride in the environment. Range of food poor. Range of inclusive drinks poor. They wanted a fiver for a glass of prosecco. We'd paid £70 for 2 of us. Definately one to avoid.