PLDT Opiniones 1312

PLDT HOME chat is useless... lazy agents... they just don't like their jobs and SO NOT GIVE A DAMN about helping. They make you wait for so long, and then gives you 1-3 minutes only to reply then cuts you off. You need to do the whole process again... waiting for at least 45 minutes.

WORST INTERNET PROVIDER. 5 DAYS OF NO INTERNET. DONE NOTHING TO FIX IT. WILL BE SWITCHING PROVIDERS BECAUSE I JUST CAN’T WITH PLDT. COMPROMISED OUR JOBS. WE’RE JUST PAYING FOR SERVICES THAT WE’RE NOT EVEN USING. BETTER YET MAG CLOSE NALANG KAYO PLDT, WALA NAMAN KAYONH SILBI.

Nawalan kami ng internet for 3 days and nung binalik nawala ulit and now 4 days ongoing na the best they can do is the bot talking sa messenger na di naman nakakatulong sa concerns mo

Horrendous isn't even enough to describe this internet provider. They keep on calling us to upgrade our promo but they don't even try to fix the present problem. A month ago, we lost connection and they took a week to return it. After that, our wifi became extremely unstable. We lose connection every now and then. We pay on time for what? Just to experience this?

Absolute Bullshit. You do not deserve to be called a company, you do not deserve to be called service. All you give is headaches. Useless slow ass wifi takes around 30 seconds to load a single yt video. This shitty ass wifi struggled to load a video in 144P. Like how can an internet be this damn bad. High price for shitty service. I hate you. Worst wifi to ever exist.

Customer service called our telephone number by saying “This is PLDT Customer Service”. No names were given, the operator was male. He asked to speak to my dad who is the owner of the account. I informed that he was at work and I asked him what the call was about - he said it was about the internet connection speed. I assumed it was to help us with our problems on our internet connection speed because it has been weak the past few months. He asked me for my name in order to document that he talked to someone. Based on his tone, I received the impression that he just wanted to finish the call thus, I became wary and initially withheld my name. A little context - My family has had internet problems for the past few months so I wanted to ensure there was an effective action plan to address it.

He only wanted to talk to my dad so I asked how to reach PLDT. He said 171. I then asked them if they have a cellphone number on file and if PLDT can contact my father via cellphone. Throughout this, he was speaking over me and rudely asking for my name and who I was to the owner of the account.

I wanted to verify the cellphone number they had on file but he refused. I figured it was for data privacy. I asked these questions to make sure that my dad would be reached since he was at work. He kept insisting that he couldn’t discuss anything with me because I was not the owner of the account then he asked me who is paying for it.

He got even more aggressive about asking for my name to the point that I told him to stop talking to me rudely.

I told my name is Diana and that I am the daughter of the owner of the PLDT account. I informed him that I wanted to get all the information so I can relay this properly to my dad.

I was telling him to chill and asked for his name because I wanted to know who on the line as well. Please note that he didn’t introduce himself with a name and just mentioned that he was from PLDT. In the era of scams, It’s only prudent to know the names of who you’re talking to on the phone when the caller is unknown or a first time caller. Still in a rude tone, he said that his name is Sir JD. I asked for a last name and he said that last names are not allowed to be given. I said hold on, I’ll inform my parents now. I called my parents and relayed the conversation. When I returned, no one was there on the line.

It was an unpleasant call and I decided to leave a review. To PLDT, please reinforce the basic importance of polite manners to your Customer Service. May our internet connection speed problems get resolved with the help of staff that have manners. Thanks!

The service is terrible. The internet keeps getting disconnected. I called customer service 3 times and still they weren't able to fix it. If I could give them 0 rating, I would!!!!

Our internet connection shut down for how many days. They said they will restore it in 36hours but they will leave you horrible. We called them for how many times and they always told us that they will check it. There agents are getting angry to us for always chatting and calling them! Worst company ever!

About PLDT. My first experience of the "old" version of they're network wasn't bad after all, but then the latest or I mean current model of the network is just the worst ever! Main reasons of this worst experience was the range of the network was very short, I also disconnect from it every few minutes. And most of the time I connect to it, it says no internet access. I was so irritated about it. More of that is it can't give a good performance after just two to three people using it. Plus with this network performance I couldn't reach many websites. Just for an example was I am trying to read an article about important news and stuff through the internet. And it can't reach it.

the network so slow

Worst experience
Worst experience! I've been trying to get my internet restored since Monday after my connection suddenly dropped. I immediately called to inquire about the issue, but it still hasn't been fixed. This has caused significant hassle for my work, which relies on a stable internet connection!!!

theres probably a taliban hiding in a cave with better wifi than this shit.

Very good and very consistent in being horrible both connection wise and customer service wise. Honestly just get an isp outside of the country if given the option

Worst internet because they don't have a internet more than 6 days wth!! Pldt

pldt doesn't deserve even a one star, this service sucks big time !! there is always no wifi connection and it always took one week before they fix it trust me your money will just be waste.

GLOBE better 5000+ ms for pldt??? rather get globe then this trash net

One of the trash company from service, Customer service to connection.

CUSTOMER SERVICE REPRESENTATIVES ARE VERY UNHELPFUL, LIARS. DID NOT RESOLVE ANY OF OUR CONCERNS.

THIS INTERNET IS BOOTYCHEEKS

shittiest internet provider. our service keeps getting cut off EVERY MONTH. AND THERE ARE NO ADJUSTMENT ON TOP OF THAT THE INTERNET CONNECTION IS VERY SLOW.