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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had an issue with a broken seal on a box for a shower when it arrived and, honestly I thought it was going to be a complete headache to get resolved. I couldn't have been more wrong! Martin was amaz... Ver más

Valorada con 5 estrellas sobre 5

I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Ver más

Valorada con 5 estrellas sobre 5

Slight problem with the website when I was trying to order, but completed my transaction a couple of hours later with no problems. Price of item purchased was very competitive. Goods were supplied... Ver más

Valorada con 1 estrellas sobre 5

Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven'... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de insumos para plomería / fontanería
  2. Proveedor para baños
  3. Tienda para la reforma del hogar

Escrito por la empresa

We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

465 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

Not as good as at first appears

Unfulfilled promised delivery date; poor description on site resulting in ordering the incorrect item; returns policy not permitted to return said incorrect item, after 14 days. No flexibility.

Update:
Plumb2U have responded, requesting my personal details so that they may respond to me privately. My response to them re this is: if you wish to re-evaluate your response and offer me the opportunity to return the item then I am all ears. However, if your private message to me is to simply repeat your first response then I see no point.

3 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

A satisfied customer

The tap was bought privately, not a trade purchase, and I had no previous experience of Plumb2u. Finding what I wanted was straight-forward, ordering and payment were simple, the price was good, tracking information was given, delivery was fast, and an invoice sent. A painless experience, thank you.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service

I ordered the concealed shower kit and the basing tap. Items delivered on time without the delivery charge.
Great customer service and communication.
I highly recommend them

3 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

BUY ELSEWHERE

Product never arrived. No tracking information given apart from a general message.
Emailed after 2 weeks. No reply. Contacted through PayPal to request action/refund. Once that was in motion, refund very swift and communication via PayPal.
No mention of product never appearing

MAKE YOUR PURCHASES ELSEWHERE

9 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Odered for collection and was ready exactly as indicated collected and all as arranged, good price as well.

23 de abril de 2024
Valorada con 5 estrellas sobre 5

What a great experience with this…

What a great experience with this company 🤩 always bit nervous ordering from somewhere I’ve not used before but they were the cheapest place I found online for a Hib ambience bathroom mirror so I highly recommend them as easy to order from and item arrived very quick, ordered Tuesday evening and arrived Thursday morning 👍🏼👍🏼 arrived in excellent condition

25 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I payed £400 for parts one of the parts…

I payed £400 for parts one of the parts was not in stock. After nearly 2 weeks I enquired as to what had happened to the parts only to find they were on back order, and never been sent out to me, or contacted me to let me know they didn’t have them in stock. So I could have bought them locally.

2 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very disappointed advised pump was…

Very disappointed advised pump was available only to be told a week j look after when we chased the order it was out of stock now and on a further two weeks delivery. Can’t see us ever using them again

26 de marzo de 2024
Logotipo de Plumb2u

Respuesta de Plumb2u

Hello,

We are very sorry for the breakdown in communication on this order.

You should have been informed at the time of purchase that they item was out of stock which I can only apologise did not happen on this occasion. We will investigate internally why this did not happen to ensure we improve our service going forward.

We issued a full refund to your account as this was what you requested.

Kind Regards
Plumb2u

Valorada con 1 estrellas sobre 5

Absolute shocking company

Absolute shocking company, ordered a pump, got email saying shipped. 5 days later still not arrived when I chased it up was told awaiting delivery from supplier, so they are selling things they haven't actually got. DONT BUY FROM THESE JOKERS you'll just be asking for hassle

3 de abril de 2024
Opinión espontánea
Logotipo de Plumb2u

Respuesta de Plumb2u

Hello Alan,

Thank you for your feedback.

Unfortunately there was an unexpected delay with the delivery of the pump you ordered from us which we can only apologise for. We do state 3-5 working days for delivery and this order fell slightly outside of this.

We issued a full refund to your account as per your request.

Kind Regards
Plumb2u

Valorada con 1 estrellas sobre 5

Liars

Don’t like leaving such poor reviews, but this merchant really did disappoint. Ordered more than 2 weeks ago. Was lied to about item being in stock. Lied to about it being shipped also. When I asked for a refund as I needed to order elsewhere where it was ACTUALLY in stock, my emails went unanswered. Very poor experience. Just be honest and transparent with customers for goodness sake.

11 de marzo de 2024
Opinión espontánea
Logotipo de Plumb2u

Respuesta de Plumb2u

Hello Amar,

We apologise that your parcel did not arrive with you, however please note, we are not liars. The parcel was dispatched with Royal mail on the date you ordered and unfortunately the parcel was lost in transit - we were only made aware of this when you contacted us after it was not delivered after two weeks.

I have also checked our system and all your emails were responded to within 24 hours.

We offered to send a replacement parcel, you declined, and we issued a full refund instead.

Kind Regards
Plumb2u

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