My order arrived promptly even though Plumbflex had to rearrange the courier service to facilitate it. Very pleased indeed!
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Consulta las opiniones de los clientes
I bought a water pump on April 14, I received a confirmation email that Estimated delivery Thursday, May 18–Monday, May 22, I did not receive any information until the 29th. I wrote an email, I didn't... Ver más
UPDATE to original review below - they did respond quickly to wrong goods. 2 day turnaround to get replacement. They used DPD this time; far, far quicker than EVRI. ---------------------------------... Ver más
We were very pleased with the service we received from Plumbflex regarding our order of five Fernox Limescale Preventers (61015). The goods were competitively priced and exactly as described. They als... Ver más
Información sobre la empresa
Escrito por la empresa
At Plumbflex, we are Plumbing and heating independents merchants dedicated to delivering a great experience for all your plumbing needs. Our focus is on providing great products at competitve prices. We proudly offer products from industry-leading brands such as Insinkerator, Monarch, Thomas Dudley, and Honeywell Home.
Información de contacto
Unit 32 longshot lane, RG12 1RL, Bracknell, Reino Unido
- sales@plumbflex.co.uk
- plumbflex.co.uk
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Poor customer service
I bought a water softener from Plumbing Flex, but the unit I received was faulty and had to be replaced.
When the replacement arrived, I immediately noticed that the outer packaging was different. The new unit came properly sealed, with all loose parts securely packaged, which made me suspect that the original item I received may have been a returned or previously opened product.
When I contacted Plumbing Flex customer support, I found their response disappointing and unhelpful. They simply stated that they only supply brand-new products and did not address my concerns.
I then contacted the manufacturer directly, and their response was much more helpful. They took the issue seriously and said they would investigate further.
I feel that Plumbing Flex (or at least the representative I dealt with) does not understand their responsibilities. When a customer buys a product from them, they should take ownership of the issue and clearly direct the customer on what to do, rather than dismissing the concern.
Very competitive price & Very quick…
Very competitive price & Very quick delivery time and good communication regarding delivery
Definitely recommend and will use again
Thanks
Martin
Great price
Great price, cheapest on the net.
Postage a bit slow but wasn't in a hurry for it.
Thanks
Best prices on water softener salt
Best prices on water softener salt, always quick delivery
Very poor customer service
I ordered an item 4 weeks ago and was told it would be delivered by 2nd January and still not received it 3 weeks later. I’ve emailed with their response saying they would chase the delivery company. After still not receiving it I emailed again but no response. I will have to go through PayPal to get a refund
No items delivered
No items delivered, no correspondence via email - phone number doesn’t connect. F*cked off to say the least!!
Never received item
Never received item
No correspondence
Your phone numbers are dead
Will not use or recommend you again
I haven’t still got my package it’s…
I haven’t still got my package it’s been over 10 days. No communication what so ever. No option to contact anyone
Happy Customer
Very easy website to navigate, great information and a smooth transaction.
Tried contacting Plumbflex on the…
Tried contacting Plumbflex on the number on the web page 020 8123 7450 a number of times during the day. The announcement says that the 'person is not available' in the morning, in the afternoon and at the weekends.
Poor Communication and Slow Delivery
Took 12 days for item to arrive, emailed customer services twice to ask where the order was and I had no response. Poor customer service!!
Great experience
Bought once from Plumbflex so far. Cheaper than other websites, very quick shipment, received undamaged. I owe them a Thank-You
Very good price on the item I brought
Very good price on the item I brought. The returns / exchange policy clearly explained when purchasing the item. Quick delivery, quicker than they state, very impressed.
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