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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order arrived promptly even though Plumbflex had to rearrange the courier service to facilitate it. Very pleased indeed!

Valorada con 1 estrellas sobre 5

I bought a water pump on April 14, I received a confirmation email that Estimated delivery Thursday, May 18–Monday, May 22, I did not receive any information until the 29th. I wrote an email, I didn't... Ver más

Valorada con 3 estrellas sobre 5

UPDATE to original review below - they did respond quickly to wrong goods. 2 day turnaround to get replacement. They used DPD this time; far, far quicker than EVRI. ---------------------------------... Ver más

Valorada con 5 estrellas sobre 5

We were very pleased with the service we received from Plumbflex regarding our order of five Fernox Limescale Preventers (61015). The goods were competitively priced and exactly as described. They als... Ver más

Información sobre la empresa

  1. Tienda de insumos para plomería / fontanería

Escrito por la empresa

At Plumbflex, we are Plumbing and heating independents merchants dedicated to delivering a great experience for all your plumbing needs. Our focus is on providing great products at competitve prices. We proudly offer products from industry-leading brands such as Insinkerator, Monarch, Thomas Dudley, and Honeywell Home.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

208 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(208)

34 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor customer service

I bought a water softener from Plumbing Flex, but the unit I received was faulty and had to be replaced.
When the replacement arrived, I immediately noticed that the outer packaging was different. The new unit came properly sealed, with all loose parts securely packaged, which made me suspect that the original item I received may have been a returned or previously opened product.
When I contacted Plumbing Flex customer support, I found their response disappointing and unhelpful. They simply stated that they only supply brand-new products and did not address my concerns.
I then contacted the manufacturer directly, and their response was much more helpful. They took the issue seriously and said they would investigate further.
I feel that Plumbing Flex (or at least the representative I dealt with) does not understand their responsibilities. When a customer buys a product from them, they should take ownership of the issue and clearly direct the customer on what to do, rather than dismissing the concern.

18 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great price

Great price, cheapest on the net.
Postage a bit slow but wasn't in a hurry for it.
Thanks

5 de marzo de 2026
Valorada con 1 estrellas sobre 5

Very poor customer service

I ordered an item 4 weeks ago and was told it would be delivered by 2nd January and still not received it 3 weeks later. I’ve emailed with their response saying they would chase the delivery company. After still not receiving it I emailed again but no response. I will have to go through PayPal to get a refund

29 de diciembre de 2025
Valorada con 1 estrellas sobre 5

No items delivered

No items delivered, no correspondence via email - phone number doesn’t connect. F*cked off to say the least!!

16 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tried contacting Plumbflex on the…

Tried contacting Plumbflex on the number on the web page 020 8123 7450 a number of times during the day. The announcement says that the 'person is not available' in the morning, in the afternoon and at the weekends.

10 de noviembre de 2025
Opinión espontánea

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