From first contact customer service was great . Consultant Anita rang, arranged a visit to discuss my options and requirements and arranged for samples to be sent. Once I had chosen Anita returned , t... Ver más
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Consulta las opiniones de los clientes
I am completely happy with my choice to use Plumbs. They are professional, helpful and knowledgeable. There is a vast choice of fabrics. Plumbs had already fitted my lounge curtains. So, for my sofa... Ver más
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Rob took great care to measure everything, also showed us lots of samples until we found what we wanted. He returned to fit the covers and ensured they all fitted correctly. Very professional, polite... Ver más
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Too long on order and no communication . Had to chase myself . Delivered in a black bin bag by agent . Needs to be delivered with more care. Individually wrapped , each seat cushion to protect fabr... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Información de contacto
Brookhouse Mill, PR17PZ, Preston, Reino Unido
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excelente
6 mil opiniones
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Exceeded all my expectationd,
2 pc. Suite - Superbly finished and delivered back to me. Quality and Service above all my expectations - would highly recommend them to all and will certainly use them again
21 de octubre de 2025
Respuesta de Plumbs
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you’re so pleased with the finish and quality of your 2-piece suite, and that the service exceeded your expectations.
It was a pleasure to look after you, and we’re very grateful for your kind words and your confidence in recommending us. We look forward to helping you again in the future!
The people Who helped me choose my New…
The people Who helped me choose my New curtains and fitted them were very helpful.
The quality of the curtains was excelent. I would recommend Plumbs to anyone. I chose plumbs after seeing my friend's curtains and she told me what a good service you gave. I endorse that too.
24 de julio de 2026
Respuesta de Plumbs
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you were so pleased with the quality of your new curtains and the service you received from our team.
It’s especially lovely to know that you chose Plumbs after seeing your friend’s curtains and hearing about her experience and that we were able to live up to her recommendation. We really appreciate your kind words and your support. Enjoy your beautiful new curtains!
Respuesta de Plumbs
Thank you so much for your lovely review! We really appreciate you taking the time to share your experience. It’s great to hear that you were happy with the quality of the work and the service received.
We’re delighted you’re happy with the result. Thank you again for choosing us!
Honestly
Honestly, I have no idea how to asses the the curtains made and fitted for me so working on the theory nothing is perfect I award 4 stars. I enjoyed the fact that the work was all done for me to a high level, no fuss, no mess and all to suit my schedule. Really good job.
20 de julio de 2026
Respuesta de Plumbs
Thank you so much for your lovely review! We really appreciate you taking the time to share your experience. It’s great to hear that you were happy with the quality of the work and that we could make the whole process easy, hassle-free, and convenient around your schedule.
We’re delighted you’re happy with the result. Thank you again for choosing us! 😊
Positive experience
Just want to say a big 'thank you' to Olivia Minto! She was so helpful in resolving an issue with the order. Really fantastic service, Thank you!
30 de julio de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Olivia was able to help resolve the issue with your order and provide the level of service we strive for.
I'll be sure to pass your kind comments on to Olivia. Thank you for choosing Plumbs, and we look forward to helping you again in the future.
So very happy with my experience of…
So very happy with my experience of Plumbs. We have a very large and expensive sofa that had been destroyed by our kids and dog. I was on the cusp of absorbing the cost of a new one and then came across the Plumbs sofa covers. I massively underestimated how good they would look - it wraps and clings to the sofa so well it looks like a full upholstery job - you cannot tell it’s a cover at all and it’s on a tricky, classic style, sofa. Mike Smeathers who measured and fitted the cover was a pleasure and after we noticed a small, (subjective) design issue he arranged a pre paid postage bag to come to ours so we can send that part of the cover back for alteration free of charge. 10/10 for price, quality and service. Thanks 🙏
4 de agosto de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear how pleased you are with your sofa covers and that they have given your sofa a completely new lease of life.
It's especially great to hear your kind comments about Mike. I'll be sure to pass on your feedback to him. We always strive to provide the highest level of service, so it's fantastic to know that both the product and aftercare met your expectations.
Thank you again for choosing Plumbs and for recommending us.
Plumbs sent me a leaflet offer…
Plumbs sent me a leaflet offering 50% off made to measure curtains. I requested a visit. A very pleasant, mature, lady came and estimated the cost of my requirements. I required one set of curtains with a 58 cm drop for my lounge and another set of curtains for my bedroom, with a 53 cm drop. This included heat resistance linings. The overall price given was £1650.20 including VAT. It did not surprise me to learn that my materials chosen were not in the “50% off”category. I should have, but did not query the overall price. I agreed to go ahead. A deposit of one third was requested which I paid on the spot. I was told it would take between four and six weeks for the curtains to arrive. After just over three weeks, I was told that the curtains were ready and was requested to pay the remainder of the bill. I declined to do this. I am 82 years old and was worried about finance scams. As of that moment, I had not seen the finished curtains. I did manage to discuss the bill with the original estimator and was told that I could pay the fitter when he arrived. The curtain fitter duly turned up over two weeks after I was told that the curtains were ready.
Apparently, the fitter waits until he has a number of installations in an area before he comes.
The fitter did a first class job of hanging the curtains. I was pleased with the results and the quality of the curtains. The reason I have only given Plumbs four stars, is owing to the fact that I was demanded to pay so money before the curtains had been delivered and that, in my opinion, the contract was overpriced.
15 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that you were pleased with both the quality of your curtains and the service provided by our estimator and fitter.
We appreciate your feedback regarding the payment process and understand why being asked to settle the balance before installation caused concern. We will share your comments with the relevant teams as customer feedback like yours helps us review and improve our communication throughout the customer journey.
Thank you again for choosing Plumbs, and we're pleased that you're enjoying your new curtains.
From the first phone call everyone I…
From the first phone call everyone I talked to were professional, respectful and kept us up to date with appointments and delivery and fitting. Barbara was very professional, communicated well with my elderly mum and was very patient with her. Communicated well regarding arrival times etc. The finished curtains and sofa and pouffe cover were beautifully made and fitted perfectly. My mum and ourselves were delighted with finished product. However they were expensive. All in all very professional and good service.
23 de julio de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you, Grace, for taking the time to leave such a wonderful review.
We're delighted to hear that you and your mum were pleased with both the service you received and the finished products. It's especially lovely to hear your comments about Barbara, who will be thrilled to know that her patience, communication and care made such a positive difference to your experience.
Thank you for choosing Plumbs, and we hope your mum enjoys her beautifully refreshed furniture and curtains for many years to come.
We have just taken delivery of our two…
We have just taken delivery of our two sofas, which have been beautifully reupholstered in very good quality fabric, by Plumbs and we are delighted with them. There were hiccups during delivery, but that was due to the individual who was due to deliver and we cannot blame Plumbs for any of that. The lovely Claire at Customer Services was an absolute gem and sorted things out for us. We cannot thank her enough!
3 de agosto de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you for taking the time to leave your review. We are delighted to hear that you are so pleased with your newly reupholstered sofas and the quality of the fabric.
Whilst we are sorry there were some difficulties with the delivery, we appreciate your understanding and are pleased that Claire was able to assist and help resolve the situation for you. I will be sure to pass your kind comments on to her, as I know she will be thrilled to receive such lovely feedback.
Thank you for choosing Plumbs. We hope you enjoy your sofas for many years to come.
A Good Match
The fabric which I found on the web and of which I was able to have a sample has been very successful coordinating with existing fabric and the cushion covers and armrests.
27 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave your review. We're delighted to hear that the fabric sample helped you find the perfect match for your existing décor and that you're pleased with the finished cushion covers and armrests.
We appreciate your feedback and hope you enjoy your newly refreshed furniture for many years to come.
Very pleased with the quality and fit
Very pleased with the quality and fit. Colin took extra care to make sure the covers fitted perfectly especially with the difficult recliner chairs. My furniture has been given a new lease of life.
3 de agosto de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you for taking the time to leave such a lovely review, Ann.
We're delighted to hear that you're so pleased with the quality and fit of your new covers. It's especially rewarding to know that Colin's extra care and attention helped achieve such a great result, particularly with your recliner chairs.
Thank you for choosing us and for your kind comments. We hope you continue to enjoy your refreshed furniture for many years to come.
Polite and efficient staff
Polite and efficient staff. Arrived on time when they said they would. Furniture delivered at stated time. Furniture looks as good as new.
18 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you found our team polite and efficient, and that everything was completed on time as promised.
It's especially pleasing to know that you're so happy with the finished result and that your furniture looks as good as new. We really appreciate your feedback and thank you for choosing Plumbs.
Terrible refund policy
Terrible refund policy. We paid a deposit of over £1,000 for reupholstering our sofas.
We were contacted two weeks later to be told that the fabric had been discontinued. There were no other fabrics that we liked so we asked for a refund.
Nine days later we still have nothing and we have chased up twice including today and we are now told that it will take 28 days to get our money back. When we asked why we were told ‘that’s just how it is ‘.
This is unacceptable considering that most companies refund in about 5 working days at most.
We have now had a quote for better fabric at a far cheaper price.
I would not recommend using this company.
The response from Customer Service has been more like a brush off.
3 de agosto de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you for taking the time to leave your review. I am very sorry to hear of your disappointment and frustration regarding the cancellation of your order and the subsequent refund process.
I appreciate how disappointing it must have been to learn that your chosen fabric had been discontinued after placing your order, and I understand your concerns regarding the timescale for the return of your deposit. I recognise that this is not the experience you were expecting, particularly after having to chase for updates.
Please accept my apologies if any of our communications came across as dismissive, as this was certainly not our intention. I would welcome the opportunity to review your case personally and provide you with an update on the status of your refund. Please contact me directly with your order details so I can investigate further, TReed@plumbs.co.uk .
My consultant Lorraine was fantastic
My consultant Lorraine was fantastic, choice of fabrics varied and of good quality.
17 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave such a lovely review, Diane,
We're delighted to hear that Lorraine provided such excellent service and that you were pleased with the quality and range of fabrics available. I'll be sure to share your kind comments with her.
Thank you for choosing Plumbs, and we hope you enjoy your newly refreshed furniture.
I am unhappy with the armchair cover…
I am unhappy with the armchair cover they spend most of the time sticking out so I am constantly having to push them back down. Some of the stitching is not good with ends of cottons hanging down. The corners on the covers don't tuck under as well as I expected. This is why you only got 3stars.
22 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave your feedback. I'm sorry to hear that the armchair covers have not met your expectations, particularly regarding the fit and the stitching quality.
We appreciate you highlighting these issues, as customer feedback helps us improve both our products and service. If you haven't already been in touch with our Customer Services team, please contact us directly with your order details and photographs of the stitching concerns so we can review this further and see how we may be able to help.
Excellent service
Goods delivered well within suggested timescale.
Good quality product.
17 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave us such a positive review. We're delighted to hear that your order arrived sooner than expected and that you're pleased with the quality of your purchase.
We really appreciate your feedback and thank you for choosing Plumbs.
My Multiyork Sofas are 26 years old and…
My Multiyork Sofas are 26 years old and I have repaired them regularly. Our beloved dog has spent years scratching and digging down the back and yet there are surprisingly few signs of damage. I have mended several small holes. Unfortunately the husband has negligently spilled ink between the cushions so it’s now time for a professional repair please. We have mended lots of rips and tears in the foam cushions already so I want to keep that work please. However I’m anxious that we use high quality fabric and YKK zips and achieve a finish that’s both relaxed enough to be safe and sufficiently tight to look smart. We’re happy to pay the cost of a quality repair although feel that the work I’ve already put in should be acknowledged in the costing of the job. I like the idea of people taking photos of the work in progress and will take some of my own. Plumbs is missing a trick in its responses to customers when it fails to describe fully the efforts staff have made to be excellent. They also neglect to mention the pets- she who strokes a Pet holds the pet’s Person by the heart! I look forward to collaborating with this excellent company.
1 de agosto de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you for your wonderful review and for taking the time to share the story of your beloved sofas. It's a testament to both their quality and the care you've invested in them over the last 26 years.
We're delighted that you're considering us for the next chapter of their journey. We completely appreciate your wish to preserve the repairs you've already carried out, and our team will always aim to discuss the best options with you to achieve the high-quality finish you're looking for.
Your comments about recognising the efforts of our staff, and indeed the role our furry family members play in wearing in our furniture, genuinely made us smile. I'll be sure to share your feedback with the team.
We look forward to working with you and helping give your sofas a new lease of life.
Very helpful consultation and…
Very helpful consultation and efficient, quick service with great results. I love my “new” sofa!
18 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave such a lovely review. We are delighted to hear that you found the consultation helpful and that the service was efficient from start to finish.
It's especially pleasing to know that you are enjoying your new sofa and are happy with the finished result. Thank you for choosing Plumbs, and we hope you continue to enjoy it for many years to come.
GREAT SERVICE, PRODUCT AND PRICE.
My wife and I are thoroughly pleased with our purchase of recovers for our suite.
The whole process from start to finish the service provided was exemplary with quality material at a good price.
23 de julio de 2026
Respuesta de Plumbs
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you and your wife are so pleased with your new covers and that the service you received was exemplary from start to finish.
It's great to know that you're happy with the quality and value of the product. We really appreciate your feedback and thank you for choosing Plumbs.
There was a problem with the material…
There was a problem with the material used for my sofa covers, Plumbs recovered my sofa replacing with the same material, unfortunately a similar problem occurred, Plumbs agreed on inspection that the material was faulty and agreed to recover with a new fabric of my choice. Throughout this process they were extremely helpful and made everything easy for me to deal with, they were extremely sorry for the problem and quickly helped me reorder. I can highly recommend this company, they are friendly efficient and professional.
24 de julio de 2026
Opinión espontánea
Respuesta de Plumbs
Thank you very much for taking the time to leave such a lovely review.
Whilst I am sorry that you experienced issues with the original fabric, I am delighted that we were able to resolve the matter for you and that you were pleased with the support provided throughout the process. Your kind comments about our team's service and professionalism are greatly appreciated and will be shared with everyone involved.
Thank you again for your recommendation and for giving us the opportunity to put things right.
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