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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a Rose & Tulipani Literale trivet. It arrived within a couple of days which was great. However it was scratched. I emailed Plumretail and they answered within an hour or so sending me a retu... Ver más

Valorada con 5 estrellas sobre 5

Laura Ashley furniture ordered - delighted with the customer service - kept in loop throughout long lead in time. Furniture perfect. Delivery team superb and couldn’t have been more helpful. Wo... Ver más

Valorada con 5 estrellas sobre 5

It was the first time of ordering from Plum Retail after spotting a single Laura Ashley duvet cover online at a reduced price. I do love a bargain! The online ordering process was very easy and I was... Ver más

Valorada con 5 estrellas sobre 5

Firstly the delivery place in Weymouth lost our packages through no fault of Plum-retail. As soon as I contacted Plum-retail they certainly made amends by upgraded our order with sincere apologies... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

Here at Plum Retail we aim to redefine your shopping experience. We are a family run business, based near Bristol, that was set up in early 2015. Since then the company has grown rapidly and we now work with many well-known brands to bring you a personal shopping experience. We are proud to offer stunning home accessories that have been carefully selected to add a finishing touch to every room in your home.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

324 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 1 semana

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4,6

Todas las opiniones

(324)

45 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

I love it but….disappointed

I love it, but, the mechanism is noisy and the plastic it’s made from is cheap looking, we’re paying for the name obviously, I honestly don’t think it’s worth £70. Plumretrail customer service are fantastic though!! Super fast delivery! Thanks guys!! ⭐️⭐️⭐️⭐️⭐️

12 de marzo de 2025
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service! I had one parcel delayed. I emailed the company in the afternoon , received an email back the same day with information giving details of re-scheduled delivery. Parcel delivered the same day just before 21.00 as stated in the company’s email.

27 de febrero de 2025
Valorada con 1 estrellas sobre 5

Absolutely useless in communication and service

I spent a week emailing the company asking about the availability of a bed. The correspondence ended halfway with no further responses from the firm. They are just intermediaries between producers and consumers and seem to know nothing about customer service. They may be OK for the delivery of fragrant candles - something most other customers here provide feedback on - but on any more significant items they seem utterly hopeless. The company now claims that "all my emails were replied to". This is simply untrue; two chaser emails remained unanswered for two days, and I have the evidence to prove this.

19 de febrero de 2025
Opinión espontánea
Logotipo de Plumretail

Respuesta de Plumretail

Hello Jonathan,
We are sorry that you feel that our customer service did not meet your expectations. All of your emails were replied to by our team promptly. As was explained to you, the item you were enquiring about was made to order so we apologise that we were unable to guarantee delivery by your required delivery date. The delivery window is clear on our website and in addition to this, you were provided with alternatives which could have been delivered by your required delivery date.
The Plum Retail Team

Valorada con 5 estrellas sobre 5

Stunning candles

A really good experience. Ordered my candles one day and they arrived the next. I forgot to order a remote which was out of stock but arrived free of charge. Impressive.

31 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rapid Dispatch and Delivery

I ordered a clock just before 12 noon on a Saturday and it was handed to me at 10am on the Sunday by Royal Mail. And the first class delivery was included - I didn’t pay extra! Very impressive service, love my clock! Thank you for great service.

18 de enero de 2025

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