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Pocket Receptionist Opiniones 102

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with. If you're reading thi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to custo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny. Our only regret is not doing this sooner as they're hundreds cheaper per mont... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Pocket Receptionist is an essential service for our company because they can handle the initial enquiry for us so we can continue to handle the previous enquiries we have received without distraction... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de contestadora

Sobre Pocket Receptionist

Escrito por la empresa

Pocket Receptionist: Your Reliable Ally in Seamless Communication.

Pocket Receptionist answers your calls with precision, professionalism, and a personal touch. Suited for businesses of all sizes, our service ensures every caller gets the attention they deserve.

From message taking to appointment bookings and payment processing, our receptionists maintain your reputation for excellence. Whether you' re a startup or an established enterprise, our tailored solutions and state-of-the-art software ensure no opportunity is missed.

Services Why Us Free Trial

Call Quality Guarantee

We’re committed to delivering you the highest service level and guarantee every call we take for you.

If you’re not happy with the way a call was handled, we will refund you for that call immediately.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Always provided an excellent service

Pocket Receptionist has managed our inbound calls for nearly three years. During this time, they have always provided an excellent service, which we have been very happy with.

If you're reading this review and considering using their services, do yourself a favour and get in touch with them. You will be glad you did.

31 de marzo de 2026
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Respuesta de Pocket Receptionist

Thank you so much for your kind words. We’re really pleased to hear how happy you’ve been with the service, and we’ll be sure to share your feedback with everyone involved. It’s always great for the team to know the impact they’re having.

We truly appreciate your recommendation and continued support :)

Valorada con 5 estrellas sobre 5

We have used Pocket Receptionist for…

We have used Pocket Receptionist for years. They are very flexible there is no pattern to when we transfer the calls we just transfer them without warning. Always complemented on the professionalism of the call handler.

23 de octubre de 2025
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Respuesta de Pocket Receptionist

Its been a pleasure working with you over the years, thank you for your lovely review :)

Valorada con 5 estrellas sobre 5

Highly Recommend

I approached Pocket Receptionist to help support our marketing campaign, and now are a permanent fixture. They handle calls professionally, and takes the pressure off us. Highly recommend.

13 de octubre de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Thank you for your review :)

Valorada con 5 estrellas sobre 5

A Game-Changer for My Business

Pocket Receptionist has been a huge help for my business. The service is reliable, calls are answered promptly and professionally, and messages are delivered straight away. It gives me peace of mind knowing that no enquiry is missed, even when I’m busy with clients. I would definitely recommend them to other small businesses who need a cost-effective and professional call handling solution

3 de octubre de 2025
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Respuesta de Pocket Receptionist

Thank you so much for your lovely review :)

Valorada con 5 estrellas sobre 5

Thank you for handling my calls whilst…

Thank you for handling my calls whilst I am on site. I dont do reviews usually but I cannot ignore the fact my life its so much easier with you guys. The ROI is absolutely worth it. Thanks again team.

12 de septiembre de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Thank you for your review Elliot :)

Valorada con 1 estrellas sobre 5

Endless Spammers.

Endless Spammers.

I get emails from them bi-weekly, and every single time, it's a variant on a domain name.

pocketreceiptionist-email.co.uk
pocketreceiptionist-updates.co.uk
pocketreceiptionist-news.co.uk

Every week, a new domain. We keep blocking them, but as they keep changing, it's like playing whack-a-mole.

I never signed up for this.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.

Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....

Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.

Kind regards,

Natalie

Valorada con 5 estrellas sobre 5

They were great

They were great, very professional and couldn’t do enough to help. Highly recommend pocket receptionist

5 de agosto de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Thank you for your review! We really enjoy getting to understand your needs and customising our service to fit :)

Valorada con 5 estrellas sobre 5

Working with proffesionals

Being working with these guys for a few years now they have absolutely nailed it stopped those nuisance calls, deal with prospective clients giving us a great proffesional image and whats really exciting is that they have grown and understand our business model, giving further reauurances to our clients when asking questions they dealing with a credible company

15 de agosto de 2025
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Respuesta de Pocket Receptionist

Thank you for your lovely review. It’s been a pleasure working and growing together over the years, and we look forward to many more to come! :)

Valorada con 4 estrellas sobre 5

We have found using pocket receptionist…Really easy and helpful

We have found using pocket receptionist for the last few years essential for our business to be able to continue to grow. We are able to focus on other areas within our business and get back to customers later in the day.
We have now moved on to other to greater things, but thank you for all your help PR.

12 de agosto de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

You’re very welcome! We’re glad we could provide the support your business needed during its growth, and that it helped you go on to bigger and better things, that’s what it’s all about. :)

Valorada con 1 estrellas sobre 5

Spammers. Avoid

Spammers.

Keep changing their email address to get round being blocked.

I've been emailed by addresses with the following suffixes: pocketreceptionist-mail, pocketreceptionist-email, pocketreceptionist-news & pocketreceptionist-updates. So despite unsubscribing and blocking, I keep getting spammed by them.

The only reason you would keep creating new email suffixes is the get around blocking so you can continue spamming. Would hope that this kind of behaviour is outlawed under GDPR regulations

6 de agosto de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Thank you for bringing this to our attention, and we sincerely apologise for the frustration this has caused.

Once you Opt-Out we will not send you emails again, it sounds like your opt out request possibly didn't work, this may happen if there is temporary problem at your end. Once an opt-out is successful, a confirmation is sent. It might be worth checking this next time you unsubscribe....

Our marketing team is actively working to ensure your details are fully removed from our database, and you will not receive further emails.

Kind regards,

Natalie

Valorada con 5 estrellas sobre 5

Answering calls

I have used these guys to help out with answering calls when i can't so I don't miss anything important

1 de junio de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

We are always happy to help :)

Valorada con 5 estrellas sobre 5

Cheap but still brilliant

My business partner and I have been using pocket receptionist for a few months now , since switching from Moneypenny.

Our only regret is not doing this sooner as they're hundreds cheaper per month for the package we're on. I have to upgrade a couple of times but that's only because I trust them enough to handled all of the calls rather than just missed.

Thanks to Denise for setting it all so swiftly. I'll be sending my dad's company referral over for.my £100

26 de julio de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Martin, thank you so much for the kind words. We're glad you made the switch! ✨

Valorada con 1 estrellas sobre 5

Caught out

We used pocket receptionist to answer phones about term while we found a new receptionist, all was ok service and was as advertised unfortunately when you want to cancel your contract they make you stay till the next billing cycle and then charge you another month for a service you clearly are no longer going to use. Always check the small print is what I've learned And believe that you can cancel anytime as long as you pay an additional month!

30 de junio de 2025
Opinión espontánea
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Respuesta de Pocket Receptionist

Hi Jenny. Thank you for taking the time to share your feedback, though I’m truly sorry to hear you’ve had a disappointing experience when it came to cancelling your account. We’re always upfront about our cancellation terms, after the initial 3-month minimum period, we require a month’s notice to close an account. This is clearly outlined in our Terms and Conditions at sign-up, and it’s in place because we staff our team based on active client needs to ensure a high level of service. I completely understand your frustration, especially if you no longer needed the service. We never want anyone to feel misled, so we’ll take your comments on board. If there’s anything further, we can do to help or clarify, please don’t hesitate to get in touch.

Valorada con 5 estrellas sobre 5

An Amazing Service!

Running a business on your own from home is tough, but having Pocket Receptionist take care of my incoming calls has enabled me to free up time and not worry about being disturbed. It allows me to go to trade shows and meet suppliers without the fear of missing potential customers - and the support I have received when I need anything has been second to none. They also allowed me to increase my opening hours from a customer point of view, which has increased revenue. Cannot recommend them highly enough.

26 de junio de 2025
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Respuesta de Pocket Receptionist

Good afternoon, and thank you for your lovely review and kind words. I've shared your feedback with the team, and it truly made their day!

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