Very impressed with Policy Expert. We have sadly had two claims this year due to Storm Goretti and then Storm Austen and their response has always been speedy, professional and friendly at all times.... Ver más
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Consulta las opiniones de los clientes
I'm not a serial claimer. In fact, the last time a made a house contents insurance claim was well over 15 years ago. Policy Expert made the process very easy to navigate and progress. I was kept infor... Ver más
Robin and his co-worker from Policy Expert, Trinity First Response came to dry my concrete floor after a water leak. I have never claimed on home insurance before or had a water leak like this to deal... Ver más
Completing the portal claim form took 2 1/2 hours at one point l was left on hold for 32 mins with no one coming back to me. There was an error on the form, caused by a software update I was tol... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Información de contacto
14 Sovereign Way, TN9 1RS, Tonbridge, Reino Unido
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Excelente
10 mil opiniones
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I have given a feedback report to DASA
I have given a feedback report to DASA, regarding the quality of the work carried out by the two lads...they turned up on time, as arranged and left the area clean and tidy, all in all, a quality repair.
Generally the service was good by all involved, but it takes quite a long time to get to the end result, due to everything being discussed through the portal...in my opinion, phone calls speed things up.
Kind regards, George Mcnally
13 de octubre de 2026
Respuesta de Policy Expert Claims
Hello George
Thank you for taking the time to share your feedback with us. We are delighted to hear that the team completed a high-quality repair, arrived punctually, and kept the workspace neat and tidy.
Kind regards
Kerrie
WATER WHERE NOT WANTED role provided by…
A very supported role provided by policy expert as a company and at all points of contact both on line and personally by phone ,when needing to talk to a member member of their staff ,contractors, were very friendly and helpful as well ,thank you.
7 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We appreciate you taking the time to share your feedback. It is wonderful to hear that you felt well-supported across all stages of your experience, whether online or over the phone. We are glad that both our team members and contractors were friendly, helpful, and attentive to your needs.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good morning,
We are happy to hear that our team processed your claim so quickly and provided efficient service. Thank you for your review.
Best wishes,
Ellie
Kept up to date with everything great…
Kept up to date with everything great staff helping me from every angle service was excellent from start to finish well done to everyone involved
12 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We appreciate you sharing your wonderful feedback. We are so pleased to hear that you felt well supported by our helpful team and were kept fully informed with excellent service throughout the entire process.
Best wishes,
Ellie
The chap who came round was very polite…
The chap who came round was very polite and helpful. He also seemed very thorough in his actions.
12 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We appreciate you taking the time to leave this feedback. We are delighted to hear that our team member was courteous, supportive, and conducted a comprehensive inspection during his visit.
Best wishes,
Ellie
No real red tape
No real red tape. Only slight problem was using the website to record inforation and receiving messages
12 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We appreciate your great rating and feedback. We are happy to hear your process was smooth, and we are working to improve our website messaging.
Best wishes,
Ellie
Would like to give a very special thank…
Would like to give a very special thank you to cat at credit hire team for everything she done for me truly amazing, handle my claim professionally telephone Manor was brilliant really really felt like I was in special hands very well looked after so thank you very much cat
5 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon Mr Massimo,
We appreciate you sharing your experience with us. It is wonderful to hear that our team member provided such professional and attentive service throughout your claim. We are delighted that you felt so well looked after and supported during the entire process. Thank you for taking the time to leave such kind feedback.
Best wishes,
Ellie
C2E Construction company who completed…
C2E Construction company who completed the work on behalf of Policy Expert were excellent, turning up when they said they would and employing other companies, plumbers and decorators who did an excellent job.
12 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that the contractors and tradespeople arrived promptly as planned and delivered an exceptional standard of work throughout the project.
Best wishes,
Ellie
USE ANOTHER COMPANY
Their lack of communication is shocking. You have to deep dive on the internet to source a contact number, then join a phone queue which is never answered. Their preference is to use their portal; where communications are ignored despite repeated requests to do so. I have no faith in how this mob operates.
12 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
We appreciate you taking the time to share your feedback. We recognize your frustration regarding the difficulty in reaching us by phone and the delayed responses on our online portal.
We have passed your claim to our Customer Relations Department to investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Very happy great service
Very happy great service! No issues and very helpful staff.
12 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
We appreciate you taking the time to share your feedback. We are so pleased to hear that you had a smooth experience and received such supportive assistance from our team.
So that we can pass your claim on to the relevant department, please provide your policy number and claim reference to feedback@policyexpertclaims.co.uk
Best wishes,
Ellie
Very professional but I was very…
Very professional but I was very disappointed to hear that you won't cover the shower and basin where the leak is coming from.
8 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon.
We appreciate your positive feedback on our professionalism. We understand your disappointment regarding the coverage limitations for your bathroom plumbing issues.
Best wishes,
Ellie
From my initial contact until the claim…
From my initial contact until the claim was settled, everything went smoothly
6 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Luff,
We are delighted to hear that your experience was seamless from your very first interaction all the way through to the final resolution of your claim. Thank you for taking the time to share your positive feedback with us.
Best wishes,
Ellie
The work done was excellent
The work done was excellent, and the person who did it was helpful efficient,and polite. We would be pleased to have him here again.
9 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Ingham,
We appreciate you taking the time to leave such a wonderful review. It is fantastic to hear that our team member provided excellent craftsmanship while being courteous and effective. We would be delighted to assist you again in the future.
Best wishes,
Ellie
Using the online portal was very useful
Using the online portal was at first a challenge. But once I had gotten used to the format etc. I found the system to very useful. Mainly because I work in a childcare setting and mobile phones are not allowed. So calls would have been difficult to answer.
9 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We appreciate your feedback and are glad you found our web system helpful for your daily schedule. We know that navigating a new digital layout can feel tricky in the beginning, and we are grateful for your patience while adapting to it. It is great to know that messaging online fits well with your phone-free work environment.
Best wishes,
Ellie
Came on the specified time and examined…
Came on the specified time and examined thoroughly, friendly
9 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for sharing your positive feedback with us. We are so glad to hear that our team arrived punctually, conducted a comprehensive inspection, and provided a warm, personable service throughout the process.
Best wishes,
Ellie
The whole team at policy expert are…
The whole team at policy expert are absolutely spot on. Caring, professional and effective. I really could not ask for more. They make difficult situation so much easier. It’s service how it should be but never is these days. Hats off to you Policy Expert.
9 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mrs Hartless,
We are truly grateful for your wonderful feedback. It is heartening to know that our team provided such caring, professional, and effective support to help ease a stressful situation for you. Delivering standard-setting service when it is needed most is always our top priority.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Hello Customer
We appreciate you taking the time to leave us a five-star review. We are delighted to hear that our team was courteous, well-informed, and able to complete the work efficiently for you.
Kind regards
Kerrie
Great service
Informed and always quick to respond with any query. A very stressful time was helped by straightforward communication.
8 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Clare
Thank you for taking the time to share your feedback. We understand how difficult navigating these situations can be, so we are glad our team could ease your stress by keeping you well-informed with prompt and clear updates throughout the process.
Kind regards
Kerrie
My phone was sent off 3 weeks ago and…
My phone was sent off 3 weeks ago and im still waiting on it, i think the policy said within 3/5 days return
7 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Jon
Thank you for taking the time to leave a review. We're sorry to hear about the delay in getting your phone returned and understand how frustrating this must be, especially when you were expecting a much quicker turnaround. Please be assured that we have carefully reviewed the details and have referred the matter to our Customer Relations team for further attention.
Kind regards
Kerrie
Great communication.
Great, speedy decision in dealing with our sad accidental loss. Excellent communication and rapid response to our claim.
5 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Jon
We appreciate your feedback. We are sorry for your recent loss, but we are glad our team could provide prompt decisions and clear communication to help make a difficult time a little easier for you.
Kind regards
Kerrie
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