Very impressed with Policy Expert. We have sadly had two claims this year due to Storm Goretti and then Storm Austen and their response has always been speedy, professional and friendly at all times.... Ver más
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Consulta las opiniones de los clientes
I'm not a serial claimer. In fact, the last time a made a house contents insurance claim was well over 15 years ago. Policy Expert made the process very easy to navigate and progress. I was kept infor... Ver más
Robin and his co-worker from Policy Expert, Trinity First Response came to dry my concrete floor after a water leak. I have never claimed on home insurance before or had a water leak like this to deal... Ver más
Completing the portal claim form took 2 1/2 hours at one point l was left on hold for 32 mins with no one coming back to me. There was an error on the form, caused by a software update I was tol... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Información de contacto
14 Sovereign Way, TN9 1RS, Tonbridge, Reino Unido
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Excelente
10 mil opiniones
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It was so easy to make a claim online
It was so easy to make a claim online. I have never claimed on home insurance before & was pleasantly surprised how simple the process was. An offer was made so fast, excellent service.
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Gallagher,
We appreciate you sharing your feedback. We are delighted to hear that making your first home insurance claim was so simple and that an offer was made quickly.
Best wishes,
Ellie
It was all good in terms of the claim…
It was all good in terms of the claim and how quickly it was approved. The use of third parties and then an end supplier I understand, but from a customer experience perspective it’s a little bit confusing being messaged by different people, it might look a simple process on paper but as a consumer with a busy life I was hesitant to engage because I felt it might be spam or phishing
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for the five-star rating and helpful feedback. It is great to hear that your claim was processed and approved so quickly. We completely understand how receiving communications from multiple external partners can feel confusing and raise security concerns when you have a busy schedule. Your insights regarding the customer journey are truly appreciated, and we will use this input to help streamline our communication process moving forward.
Best wishes,
Ellie
I am disabled and i have a speech…
I am disabled and i have a speech impairment which i need help with.
I felt everyone that i spoke to they were patience with me and explained everything and they were very professional and they help me with my leak in my kitchen.
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for taking the time to share your feedback. We are so glad to hear that our team was patient, clear, and professional while assisting you with your kitchen plumbing issue. Providing compassionate and helpful service to all of our customers is very important to us.
Best wishes,
Ellie
Very quick responses
Very quick responses. Very efficient and clear instructions. No quibble about the estimate.
All easy for an elderly lady to complete!
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Ms Francis,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that our communication was prompt and that the instructions provided made the entire process smooth, straightforward, and easy for you to manage.
Best wishes,
Ellie
Really quick response which was so…
Really quick response which was so appreciated
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you so much for taking the time to leave us this wonderful five-star review. We are delighted to hear that our team was able to assist you so promptly, and we truly appreciate your kind feedback.
Best wishes,
Ellie
Marin and Lynn made making a claim…
Marin and Lynn made making a claim really easy for me as I’ve never had to make a claim before explained each step as it happened so thank you so much as it was a really stressful time for me.
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We appreciate you sharing your feedback. We are so pleased to hear that making your first claim was a smooth process and that our team guided you clearly through every stage to help ease your stress during a difficult time.
Best wishes,
Ellie
Kitchen disaster
I explained what had happened,a leak from the washing machine and Policy Expert assigned a surveyor to call and assess the damage.He arrived 2 days later and said I needed new flooring after the damage had been repaired and the kitchen dryed out. Offered a settlement amount,we agreed on this and the money was in my bank 2 days later. This is how insurance should be settled, no unnecessary time wasting as it's a very stressful thing to sort out. Well done Policy Expert.
7 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are so pleased to hear that your claim was handled quickly and smoothly. Dealing with water damage from an appliance can be a very stressful experience, so it is wonderful to know our prompt assessment and hassle-free settlement helped put your mind at ease. Thank you for sharing your positive feedback with us.
Best wishes,
Ellie
Staff were very professional courteous and helpful…
Staff were Very helpful, polite and respectful in explaining everything . Very professional
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Ms Collins,
We are delighted to hear that our team provided such a professional experience by taking the time to guide you through all the details in a courteous manner. Thank you for sharing your wonderful feedback.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for sharing your feedback with us. We are delighted to hear that you experienced such prompt service and that your issue was handled so effectively. Your satisfaction is very important to us.
Best wishes,
Ellie
Was so quick and easy from the start I…
Was so quick and easy from the start I did ask about the dashboard but you explained and I found it etc so that was me!. Everyone Iv had to speak to had been wonderful can’t fault anything a smooth easy transition to do thank you
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Ms Wilmot,
We are so pleased to hear how quick and straightforward your experience was from the very beginning. It is wonderful to know that our team was able to assist you with the online portal and that everyone you spoke with provided such supportive service. Thank you for sharing your positive feedback about the smooth process.
Best wishes,
Ellie
IT TOOK SOME TIME BUT THE WATER MAIN…
IT TOOK SOME TIME BUT THE WATER MAIN WAS REPLACED VERY EFFICIENTLE.
12 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for your review. We're glad you enjoyed your experience with our team.
Best wishes,
Ellie
A job well done!
Everything was sorted on the initial call with an explanation of the process and a name of the company who were going to do the work. Due to a busy workload the job took a long time to start but was completed on one day. A job well done.
14 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Carter,
Thank you for your feedback. We are happy to hear that our team clearly outlined the next steps for your project right from the start. We appreciate your patience regarding the initial delay, and we are glad the actual work was completed efficiently to your satisfaction in a single day.
Best wishes,
Ellie
Claim for burst water main approved quickly
Policy Expert have insured our home for a number of years, and this was the first time we had had to make a claim. Our water supplier informed us that based on their smart meter readings we had a leak, and sure enough, with the internal stopcock turned off the meter was still whizzing round. I submitted an online claim to Policy Expert and they instructed a contractor to inspect the very next day. They then reported back to Policy Expert with a quote to replace the water main between the meter and the house, which Policy Expert approved, and the work was then completed two weeks later. Policy Expert kept me informed of progress through their claims portal, and it made everything very straightforward and hassle free. Based on this experience I would recommend Policy Expert as a good insurer.
20 de septiembre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad to hear that your recent experience with our service was so positive. Dealing with an unexpected plumbing issue, such as an undetected pipe leak discovered through meter readings, can certainly cause stress and uncertainty.
Thank you for taking the time to share your feedback and for recommending our service based on your positive experience.
Best wishes,
Ellie
The drying team were exceptional
The drying team were exceptional, so efficient two hard working men, restored our faith as we had been missed off the system.
10 de octubre de 2026
Respuesta de Policy Expert Claims
Hello Customer
Thank you for taking the time to leave a kind review. We are glad to hear that the hard work and efficiency of our drying team helped restore your confidence after the initial scheduling oversight.
Kind regards
Kerrie
My mother had a burglary at her home
My mother had a burglary at her property,they broke in through the conservatory doors ransacked her bedrooms whilst she was in her home. She is 90 next week I know your company is based on line but this was no help to her, I spoke with operators on the phone but this at times was very frustrating, after speaking to an operator on Monday the balance to fix her conservatory doors is being sent to her.
She had jewellery stollen but she had been given this jewellery over 60 years ago so she has not got receipts or photos of the pieces. I understand that without receipts or photos you are unable to compensate.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for sharing your feedback with us. We extend our deepest sympathies to your mother following such a distressing incident in her home. It is understandable how challenging this situation has been for her, especially given her age and the sentimental value of the items involved. We acknowledge the difficulty of navigating an online process during a crisis and the frustration experienced while communicating with our phone operators. We are glad that the funds for the door repairs have been issued and the claim has not been brought to a close.
Best wishes,
Ellie
Alex and Jo were fabulous
Alex and Jo were fabulous, professional courteous and did an amazing job worked hard and kept us updated throughout great lads an asset to the company
Going through sometimes like this present empathy and understanding
13 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Hello Clare
Thank you for sharing your positive feedback. We understand that going through repairs or property work can be a stressful and challenging time, so we are glad that the team provided reassurance, hard work, and clear communication to make the process as smooth as possible for you.
Kind regards
Kerrie
The process was painless from start to…
The process was painless from start to finish. No issues and all the necessary checks and works carried out in a timely manner.
13 de octubre de 2026
Respuesta de Policy Expert Claims
Hello David
We appreciate you sharing your feedback. We are delighted to hear that the entire experience went so smoothly for you and that all necessary tasks were completed efficiently and without any trouble.
Kind regards
Kerrie
Respuesta de Policy Expert Claims
Hello, Good Morning, Sarah
Thank you for taking the time to share your positive experience with us. We're delighted to hear your feedback and will ensure it is shared with the relevant team.
Kind regards
Kerrie
Work was carried out well
Work was carried out well, but taking six months from start to finish was a bit excessive.
13 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mrs Farrier,
We're happy to hear that the quality of our work met your standards. Thank you for taking the time to share your positive feedback. We recognize that completing the project took much longer than expected, and we are working to streamline our timeline for future projects.
Best wishes,
Ellie
I have given a feedback report to DASA
I have given a feedback report to DASA, regarding the quality of the work carried out by the two lads...they turned up on time, as arranged and left the area clean and tidy, all in all, a quality repair.
Generally the service was good by all involved, but it takes quite a long time to get to the end result, due to everything being discussed through the portal...in my opinion, phone calls speed things up.
Kind regards, George Mcnally
13 de octubre de 2026
Respuesta de Policy Expert Claims
Hello George
Thank you for taking the time to share your feedback with us. We are delighted to hear that the team completed a high-quality repair, arrived punctually, and kept the workspace neat and tidy.
Kind regards
Kerrie
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