Very impressed with Policy Expert. We have sadly had two claims this year due to Storm Goretti and then Storm Austen and their response has always been speedy, professional and friendly at all times.... Ver más
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Consulta las opiniones de los clientes
I'm not a serial claimer. In fact, the last time a made a house contents insurance claim was well over 15 years ago. Policy Expert made the process very easy to navigate and progress. I was kept infor... Ver más
Robin and his co-worker from Policy Expert, Trinity First Response came to dry my concrete floor after a water leak. I have never claimed on home insurance before or had a water leak like this to deal... Ver más
Completing the portal claim form took 2 1/2 hours at one point l was left on hold for 32 mins with no one coming back to me. There was an error on the form, caused by a software update I was tol... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Información de contacto
14 Sovereign Way, TN9 1RS, Tonbridge, Reino Unido
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Excelente
10 mil opiniones
Invita a los clientes a opinar
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Although it took several weeks the work…
Although it took several weeks the work is very much appreciated I will be glad when it is completed just the carpets to do I have my daughter scheduled to come from Australia in a few weeks so praying it will be done by then
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mrs Siddons,
We are glad you enjoyed your experience and appreciate your patience during this project. We understand how important it is to have everything ready before your family arrives from abroad. Our team is fully committed to finishing the remaining flooring work promptly so you can enjoy a comfortable and welcoming home for this special visit.
Best wishes,
Ellie
I was happy Policy expert took the time…
I was happy Policy expert took the time to inspect all damages and booked for engineers and builders to started the repairs
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Choi,
We are glad you enjoyed your experience with our thorough damage inspection. We always aim to organize prompt repairs, and we appreciate you taking the time to share this feedback.
Best wishes,
Ellie
Very helpful and prompt in dealing with…
Very helpful and prompt in dealing with the my claim making it a lot less stressful .. would definitely recommend this company and will continue to insure with them for peace of mind..
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Ms Burns,
We are glad you enjoyed your experience with our team during such a difficult time. We are happy to hear that our quick assistance helped ease your stress and provided reassurance. Thank you for your kind recommendation and your continued trust in our services.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your recommendation of our team's assistance.
Best wishes,
Ellie
We are very grateful!
Apart from the long wait and atrocious music on phone calls everyone has put themselves out to make a horrifying accident as pleasant and easy as possible. We were impressed by the two young lady engineers dealing with the nitty gritty, and making the offer, but the customer service people were all charmingly helpful too. We are grateful.
12 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon Ms Marriott,
We are glad you enjoyed your experience with our team during such a difficult time. We appreciate your kind words about our helpful customer service staff and the two engineers who assisted you with the details of your situation. We also take your feedback regarding the long hold times and the telephone music seriously, and we will look into ways to improve this aspect of our service. Thank you for sharing your feedback, and we are pleased we could help make a tough situation easier for you.
Best wishes,
Ellie
Very happy with service from start to…
Very happy with service from start to finish. Thank you.
26 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning Ms Gordon,
We are glad you enjoyed our seamless support. Thank you for your kind feedback.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our quick and helpful assistance. We appreciate your feedback.
Best wishes,
Ellie
Confidence
Listen ,information, given ,spoke to you, kept you informed of proceeder,
In which, gave you confidence.
20 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We are glad you enjoyed your experience. We always aim to listen closely, explain each step clearly, and keep you reassured throughout our process.
Best wishes,
Ellie
Policy expert house inurance claims 21/10/26pt have been…
Policy expert claims dept have been very helpful on the telephone as we are elderly and unable to complete claim on line. They arranged a visit by technical drying team to fit in with my hospital appointment. Very helpful.
The young man, Gabriel, was very pleasant. He gave a pre arrival time and arrived on time. He explained what he had to do and why and worked very hard performing each task. He was pleasant throughout in what is a very difficult time for us. He explained the process going forward giving a time scale for each aspect of the claim giving reassurance throughout.
23 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our telephone support team and our on-site specialist. We understand that dealing with property damage can be an incredibly stressful and challenging period, especially when managing personal health commitments at the same time. It is our priority to make the claims process as smooth and accessible as possible, particularly when online options are not suitable. We are happy to hear that the scheduling was adjusted to accommodate your hospital visit and that the representative who visited your home arrived promptly, worked diligently, and provided clear, reassuring explanations about the next steps and timelines. We will certainly pass along your kind words to the team members involved, as they will be pleased to know their efforts brought comfort during a difficult time. Thank you very much for taking the time to share this positive feedback with us.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good morning Mr Watson,
We are glad our timely communication and quick assistance met your needs.
Best wishes,
Ellie
We have been blown away by the response…
We have been blown away by the response from the Policy Expert team, especially the building team.
From the first response team through to all the building teams involved, this is not been how I always thought a big Insurance claim would be. All of the people who have worked on the building claim have been extremely professional, courteous and compassionate.
We can’t thank everybody involved enough. Big shout out to Scott and all of his team, including the TruBuild guys. Plus the initial guys who came for the cleanup such as Mitch and Liam.
Thanks everyone we’re so glad to be back in our home
23 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good morning,
We are so glad to hear that we could make this challenging process much easier for you and that you are now safely back in your own property. We understand that dealing with a major property insurance claim can be incredibly stressful, and we always aim to provide a supportive, respectful, and highly professional service during such difficult times. We are very pleased that our initial response team, the clean-up crew, and the entire construction team exceeded your expectations and showed such genuine compassion throughout the restoration process. Your kind words about the professionalism and coordination of everyone involved have been shared with the teams, as we always appreciate recognizing those who go above and beyond to help our customers. Thank you so much for taking the time to share your positive experience with us, and we wish you all the very best now that you are settled back into your home.
Best wishes,
Ellie
Dale and ryan were professional and…
Dale and ryan were professional and transparent, went through the whole breakdown of costs and dealt with my complaint really well. After feeling less confidence in the actions of the company, they were able to turn that around by the way in which they communicated and supported me as a customer
23 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good morning,
We are glad you enjoyed your experience and appreciate you taking the time to share this feedback. It is wonderful to hear that our team members were able to restore your confidence through clear communication and a detailed breakdown of your costs.
So that we can pass on your comments to the relevant team, please provide your policy number and claim reference to feedback@policyexpertclaims.co.uk
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good morning Mrs Barrow,
We are glad you enjoyed your experience. We appreciate your kind words about our quick and simple process.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon,
We are glad our quick process and easy online system helped you. Thank you.
Best wishes,
Ellie
Excellent
Friendly, helpful responses from the staff and speedy settlement of my claim.
23 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We always aim to process claims quickly and provide helpful support. Thank you for your feedback.
Best wishes,
Ellie
The help we got at the start then the…
The help we got at the start then the follow up from you was very good. Getting the assessor to us quickly was a big help in easing our minds. The assessor was extremely good and friendly which was a great thing for us at this time.
22 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Duncan,
We are so glad we could provide swift support and bring you some peace of mind during a difficult time. We always aim to deliver prompt assistance and send friendly, professional experts to help our customers when they need it most. Thank you very much for sharing your positive experience with our team and the assessor.
Best wishes,
Ellie
Excellent service, friendly and efficient.
Oliver arrived exactly when he said he would after calling to let me know his anticipated arrival time. He was friendly, efficient and professional, taking the time to explain everything to me and answer my many questions! He explained exactly what he was doing at every stage and left everything tidy when he'd completed his investigation. Great service, which put me at ease at a challenging time.
22 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are happy to hear that our team member provided such a reassuring and helpful service during what was clearly a stressful situation. We are glad you enjoyed your experience and felt comfortable throughout the entire process. It is wonderful to know that our representative arrived on schedule, kept you informed, and took the time to address all of your questions with patience and clarity. We always aim to leave every workspace spotless, and we appreciate you noticing those efforts. Thank you so much for sharing this positive feedback with us; your kind words mean a great deal to our team.
Best wishes,
Ellie
The two men (one named Maxwell
The two men (one named Maxwell, the other I can’t remember) that came round my property to start fixing the water damage were so professional and were very efficient. They were kind and conversational and started the job better than I expected. They made the experience better than I imagined.
22 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are so glad you enjoyed your experience with our team during what can be a very stressful time. Dealing with water damage is never easy, and we are happy to hear that our technicians made the initial repair process comfortable and straightforward for you. We appreciate you taking the time to highlight their efficient work, kind manner, and professionalism. Your positive feedback means a lot to us, and we will be sure to share your kind words with the team members who assisted you. Thank you for choosing our services.
Best wishes,
Ellie
The service was very good
The service was very good. There were no negative questioning. The people I spoke to were cheerful and polite.
Thank you
22 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our cheerful team. We appreciate your kind words about our polite and straightforward service. Thank you for this review.
Best wishes,
Ellie
Ethan (Trinity Claims)
Ethan, Kyle and Don did a very good job. Polite and great communication skills.
22 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We appreciate your kind words about our communication.
So that we can pass on your comments to the relevant team, please provide you policy number and claim reference to feedback@policyexpertclaims.co.uk
Best wishes,
Ellie
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