Very impressed with Policy Expert. We have sadly had two claims this year due to Storm Goretti and then Storm Austen and their response has always been speedy, professional and friendly at all times.... Ver más
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Consulta las opiniones de los clientes
I'm not a serial claimer. In fact, the last time a made a house contents insurance claim was well over 15 years ago. Policy Expert made the process very easy to navigate and progress. I was kept infor... Ver más
Robin and his co-worker from Policy Expert, Trinity First Response came to dry my concrete floor after a water leak. I have never claimed on home insurance before or had a water leak like this to deal... Ver más
Completing the portal claim form took 2 1/2 hours at one point l was left on hold for 32 mins with no one coming back to me. There was an error on the form, caused by a software update I was tol... Ver más
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Información sobre la empresa
Escrito por la empresa
We are the claims division for Policy Expert, getting things done for our customers quickly and effectively is what sets us apart. When life takes an unexpected turn, we combine smart technology with genuine human care to deliver a market-leading claims experience.
Información de contacto
14 Sovereign Way, TN9 1RS, Tonbridge, Reino Unido
- home.claims@policyexpertclaims.co.uk
- policyexpertclaims.co.uk
4,5
Excelente
10 mil opiniones
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Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to provide our customers with a smooth, fast, and straightforward process. Thank you for your feedback.
Best wishes,
Ellie
Service was first class
Service was first class, did exactly what they said they would do and swiftly
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We always aim to deliver our work quickly and keep our promises.
Best wishes,
Ellie
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our team. We appreciate your feedback.
If there was anything we could have done to make this a 5* experience for you, please email your comments to feedback@trinityclaimas.co.uk
Best wishes,
Ellie
Very disappointing service had a policy…
Very disappointing service had a policy old for new when I reported a leak I called up and explained what happened and asked them to repair was told I had to get estimates they don’t so I did sent them in in the mean time a assessor came out and agreed what I needed done weeks later they replied with they needed estimates with my address on it so had to do again the amount came to 10k approximately they come back with a offer of just past 6k and due to the company not being vat registered they didn’t except this each correspondence token weeks inbetween and they give the excuse they were busy with other claims this has taken so long my hand was forced to except the offer leaving me to try and do a lot of the unskilled work myself inbetween working and have a lower standard of flooring that I had so I could get my home back to a living standard the areas damaged were my lounge and bathroom so you can imagine how I have to live this toke over two months before I had to except the claim giving me 5-6 weeks to get my home ready for Xmas if I can get the trade men in I need
Leave this company well alone bullies praying on your situation changing goal posts and god knows what hide book for prices they use must be 20 years old
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for taking the time to share this detailed feedback regarding your recent claim experience. We appreciate you bringing these difficulties to our attention, as it helps us identify where our processes require improvement.
We have passed your claim to our Customer Relations Department to investigate in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Poor communications
The low score is because of the poor communication from the insurers when I had to make claim from being hit by a third party. I wasn't given a courtesy car, even though I always request it when insuring a car.
19 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good afternoon,
Thank you for sharing your feedback. We are sorry to hear about the poor communication you experienced during your claim and the frustration of not receiving a courtesy vehicle.
So that we can look into your claim and give your comments the attention they deserve, please provide your claim reference and policy number to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Efficiently handled
Efficiently handled. Quick responses. Directions of what to do given. Settlement was sorted in just over three weeks.
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your feedback regarding our prompt communication and the swift resolution of your claim within a few weeks.
If there was anything we could have done to make this a 5* experience for you, please email your comments to feedback@trinityclaimas.co.uk
Best wishes,
Ellie
Pointless
30 years paying home insurance without a claim and the minute something happens they find a reason to not pay the claim. Shysters. Find a better insurance company.
29 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
We thank you for your feedback. We are sorry to hear you are not happy with the service provided and you claim has been declined.
We have passed your comments to our Customer Relations Department who will investigate your claim in full and a member of the team will be in touch in due course.
Best wishes,
Ellie
Although delayed by weather
Although delayed by weather, the workmen were polite, professional and informative about progress of job.
28 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We appreciate your feedback. We are glad you enjoyed your experience with our team's communication and conduct, despite the weather delays.
Best wishes,
Ellie
I would like to thank the two polite…
I would like to thank the two polite and professional men who attended my property as first responders to inspect a leak in my bathroom. They were both very courteous, friendly and helpful, and took the time to explain everything clearly. They installed a drying machine and kept me informed about what they were doing and what would happen next. Their professionalism and reassuring manner were greatly appreciated. Excellent service from both men — thank you!
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are so glad to hear about your positive experience with our first responders during such a stressful situation. Dealing with a bathroom leak is never easy, and we are pleased that our team could provide clear explanations and keep you fully informed about the drying process. We always aim to deliver reassuring and helpful support, and we are happy that their polite and professional manner brought you peace of mind. Thank you very much for taking the time to share this wonderful feedback about our service. We will certainly pass along your kind words to the technicians who assisted you.
Best wishes,
Ellie
Relatively smooth
The majority of the claims process was smooth and the online portal is easy to follow. However whenever I asked a question on the portal, it sometimes took several days before I received a reply.
29 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience with our straightforward online portal and found the overall claims process to be smooth. We appreciate your feedback regarding the communication delays you experienced. Our team is actively working to improve our response times on the platform to ensure you receive more prompt assistance in the future.
Best wishes,
Ellie
The gentleman (Zachariah) who has been …
The gentleman (Zachariah) who has been dealing with my case has been extremely helpful. He has gone above and beyond working to get a successful outcome for me. He has really listened to me and l feel he totally understands my predicament l am in. I thank him for all his help.l have an ongoing problem with my shower it has been out of action since.July. I have been writing on the portal since then. I made an official complaint at the beginning of August but apparently the lady from the complainant department who phoned me at that time-did not log the complaint therefore it took my daughter to cause a fuss to get things moving after 3 months. Once Zachariah from the complainants department rang he has managed to arrange an Airbnb for a month while my all the work needed gets done. Plus compensation.
27 de octubre de 2026
Opinión espontánea
Respuesta de Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our dedicated team member who stepped in to resolve your situation. We appreciate you taking the time to share this feedback with us. It is wonderful to hear that our representative listened to your concerns, fully grasped the difficulties you were facing, and worked tirelessly to secure a positive outcome, including arranging suitable temporary accommodation and addressing the matter of compensation.
So that we can pass on your comments to the relevant department, please provide your policy number and claim reference to feedback@trinityclaims.co.uk
Best wishes
Ellie
Very professional
I have used policy expert for many years, this is the first time i have made a claim in 2 decades. It was very easy even though i thought online claiming might be difficult. I was a quick and easy, the staff i spoke with were very professional and explained the process and kept me updated throughout, thank you policy expert.
28 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning Mr Scott,
We are glad you enjoyed your experience with our team during your recent claim process. It is wonderful to hear that our digital submission system exceeded your expectations and that our team provided clear, professional guidance to keep you fully informed at every stage. We truly appreciate your loyal support over the last two decades, and we are pleased that we could make this first filing experience as straightforward and stress-free as possible for you.
Best wishes,
Ellie
Couldn’t have been better
Couldn’t have been better! Quick easy simple from start to finish! Thank you so much
28 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our quick and straightforward process. Thank you so much for this feedback.
Best wishes,
Ellie
Hardly any trouble dealt the claim…
Hardly any trouble dealt the claim quite fast good team
28 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning Mr Gannon,
We are glad our team processed your claim quickly and made the process easy.
If there was anything we could have done to make this a 5* experience for you, please email your comments to feedback@trinityclaimas.co.uk
Best wishes,
Ellie
Michael and his team were professional
Michael and his team were professional, timely and efficient in their role as first responders. He explained exactly what they were going to do and what the next steps would be in the claim. A great service considering they were responding to a flood. They are a real credit to Policy Expert.
28 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning Ms Findlay,
We are glad you enjoyed your experience during such a difficult situation. Dealing with a sudden flood is incredibly stressful, and we are pleased our team provided clear guidance and efficient support when you needed it most. We appreciate you taking the time to highlight our prompt response and clear communication regarding the next steps of your claim. Your kind feedback has been shared with everyone involved.
Best wishes,
Ellie
Great service from start to finish.
Great communication. Impressive speed of service.
28 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon Mr Pace,
We are glad you enjoyed your experience with our quick assistance and clear updates. Thank you for your feedback.
Best wishes,
Ellie
Right from the start a speedy claim procedure.
Right from the start, it progressed quickly. And I couldn't believe how in 2 days it was completed.
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning.
We are glad you enjoyed your experience with our swift service. We always aim to complete our work efficiently and appreciate your positive feedback.
Best wishes,
Ellie
Fantastic service
Fantastic service. Appointment was booked in next day, the person that came out was fantastic, friendly, professional and explained everything to me. Really pleased with the service so far.
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning Ms Hatchman,
We are glad you enjoyed your experience with our prompt scheduling and our representative's clear communication. We appreciate your kind feedback regarding our team's friendly and professional approach. Thank you for sharing your positive thoughts about our service.
Best wishes,
Ellie
All was pretty straight forward,however…
All was pretty straight forward,however unfortunately we are in a world of only been able to do everything online ,would like option of speaking to someone
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good morning,
We are glad you enjoyed your experience with our straightforward process. We appreciate your feedback regarding the desire for human contact, as we know how important personal communication is, please rest assured our agents are always happy to help via telephone or email, from 9am to 5pm, Monday to Friday.
Best wishes,
Ellie
Excellent
Excellent. Very polite and respectful to property. Highly recommended.
27 de octubre de 2026
Respuesta de Policy Expert Claims
Good afternoon,
We are glad you enjoyed your experience. We appreciate your feedback on our polite and careful service.
Best wishes,
Ellie
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