Polly.co.uk Opiniones 8550

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

John Byrne was absolutely brilliant, what a lovely guy and made it totally painless - sorted us out, felt honest and personable, didn’t feel like I was being upsold or sold what I didn’t need. And we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Andrew Thompson was excellent! He was very patient and kept in touch over 2 days just to ensure I completed the process. I would have given up personally considering how busy I was and how many times... Ver más

Valorada con 5 estrellas sobre 5

I dread my phone ringing with a number I don’t recognise but was happily surprised to hear Emma H on the other end to check my details of my life insurance after 5 years. What a lovely, lovely lady. S... Ver más

Valorada con 5 estrellas sobre 5

I've been insured with Polly for 4 years now and just had a lovely chat with Mitchell Perkins to make sure my policy was all up to date for the cover my family needs if the worst were to happen, and h... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Corredor de seguros

Escrito por la empresa

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

9 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great customer service

I completed the online form a few weeks ago, the advisors at Polly called back straight away. Due to some ongoing health investigations I had they advised to postpone the application until I had results. Despite this, they did not forget to contact me again afterwards to follow up.

I had a full consultation with Martyn Gavin yesterday who was very friendly and helpful - no questions were daft enough for me to ask and he took his time to explain everything thoroughly. The policy was incepted straight away so I had instant peace of mind. I couldn’t praise Martyn’s customer service enough - thank you!

17 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Louisa,

We really appreciate this feedback. Our advisors, like Martyn, understand that life insurance sometimes requires a bit of timing and patience. We are pleased that our follow up process worked well for you and that Martyn provided a thorough, professional consultation.

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Simon strange

Simon strange was very helpful and policy set up quickly

18 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Sam,

Thank you for your great feedback, we really appreciate you taking the time to share your experience!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Simon Strange - I hope you see this.

Sorting out life insurance couldn’t be easier than with the help of the Polly customer service team. After putting this off for months, Simon Strange had me completely covered within half an hour. He was kind, polite and super helpful and I can now rest easy knowing that my family will be supported should anything happen.
Would absolutely recommend Polly to anyone who needs life insurance - stop putting it off, it’s way easier than you think it’s going to be.

If you read this Simon, thank you. You have taken a job I’ve been avoiding for months off my list & I feel so much better for having spoken with you today 🌟

17 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Chloe,

Thank you for the high praise and the recommendation! Simon is excellent at making the application process as efficient and stress free as possible. It’s great to hear he got you covered in under half an hour while maintaining the kindness and professionalism we value so much at Polly.

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Dexter was an absolute legend

Dexter was an absolute legend. So patient and thorough.

13 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi There,

Thank you for your great review, the feedback is much appreciated!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

If I could give 10 stars to Joseph…

If I could give 10 stars to Joseph Trupia I would. I’ve been avoiding calls from the company since I applied for a quotation for the insurance but they got me today and honestly it was the most swift process to getting me signed up. The prices are reasonable too as I’m a student I can’t complain at all Joseph explained everything in detail and answered all my questions we had a right laugh the whole time. My experience was amazing I wish more people could experience having him as their broker. Always remember to “lock in”

16 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi There!

Thank you for the incredible feedback! We understand that our follow up calls can sometimes feel persistent, but stories like yours, where we finally connect and secure a great rate are exactly why we do it. Joseph is a fantastic asset to our team, and we’re glad his detailed explanations and efficient approach made such a positive impression.

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Excellent Standards in Customer Service and Knowledgable about the product

I submitted a quote request and received a call from Lewis Short who could not have been anymore helpful if he tried. He talked me through the various options available to me and secured me a quote at a low price which ensures that my family will be protected should anything happen to me. He spoke in extreme details and taught me a lot about the insurance I was taking out which gave me a lot of comfort. A really great customer service experience.

16 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Elmear,

A huge thank you for the feedback! We’re so glad Lewis could talk you through the options and find the perfect price to protect your family. A great customer experience is what we’re all about!

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Lovely man called Scott who helped me…

Lovely man called Scott who helped me out highly recommended oh polly thank you again Scott

16 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Teisha,

Thank you for the 5 star review! We're happy to hear that Scott was able to help you set up your cover and made everything so easy!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Brilliant service!

James was super friendly and helpful. I’d looked online at quotes but he managed to get one at the best price possible! Thank you for all your help - would absolutely recommend to anyone.

16 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Jess,

Thank you for the five stars for James! We’re thrilled he could find you a better deal than the online quotes. Thank you for the recommendation and for choosing us!

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Amazing customer service from Simon…

Amazing customer service from Simon Strange this morning ☺️. He was super helpful in making sure I chose the correct policy for me and my family. He explained everything more than once and was patient with me as my children like to be extra loud when im on the phone 🤭 an absolute pleasure to chat to! Thank you so much I feel such a relief knowing I have the right cover for me! Xx

16 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Jessie,

We really appreciate the feedback! It’s great to hear that Simon took the time to explain your options thoroughly, ensuring you felt confident in the policy you chose. We pride ourselves on making life insurance straightforward and stress free, even when life at home is a little busy. We’ll be sure to pass your kind words along to Simon.

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Scott

Scott, was extremely helpful in explaining the cover and very polite.

15 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Hayley,

We are happy that Scott was so helpful, welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Great Customer Advice from Joseph Purnell

Joseph Purnell was excellent from the start of our phone call. Made me feel secure and comfortable talking about my daughter and becoming a new mum. He was extremely kind. It was sorted out within 30 minutes and is a huge relief to know I have this coverage now. Thank you so much!

15 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Lauren,

Thank you for the 5 star review! We’re so glad Joseph could help you find peace of mind today. Welcome to Polly, and congratulations on your new arrival!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Life insurance

Spoke with Adam grinter very thorough and friendly and explained everything with ease and was easy to talk to very helpful and great customer service

15 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Bianca,

Thank you for your 5 star review! It's great to hear that Adam was so helpful! Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Very helpful and informative

Very helpful and informative. James went over the policy and answered all questions. He was very knowledgeable about the life insurance cover.

15 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi There,

Great to hear! We’re glad James was able to answer all your questions and provide the information you needed. Thank you for the recommendation!

Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Great offer

I have been searching for a policy for some time, and signing up through Polly was the right choice. Mark was very considerate, professional, patient, and genuinely helpful in finding the perfect policy for me. Highly recommend.

15 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi There,

This is wonderful to hear! We’re so glad we could help you find the perfect policy after your long search. Thank you for choosing us and for the high recommendation. Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

I enquired about life insurance and…

I enquired about life insurance and received a call the next day from James Green. He made the whole process easy and stress free. He was friendly and explained everything clearly.

12 de marzo de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Charlotte,

Thank you for the lovely feedback! We know that thinking about life insurance can sometimes feel a bit heavy, so we are thrilled to hear that James made the experience easy and stress free for you. Clear communication and a friendly approach are what we’re all about, ensuring you feel confident in the protection you've put in place for your loved ones. Welcome to Polly

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

James @ Polly …

James @ Polly very helpful and friendly easy to understand and explain too ☺️

Tash

14 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Loretta,

Thank you for the 5 star review!, We really appreciate you taking the time to share your experience, Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Umesh Parmar

Great experience sorting out my life insurance with Umesh Parmar. Friendly and very understanding and made a very hard phone call light hearted which was needed. Explained everything well and clearly.
Would definitely recommend Polly to people.

14 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Samantha,

What a fantastic review! We're so glad Umesh could turn a difficult conversation into a positive experience for you. Thank you for the recommendation. Welcome to Polly!

Kind regards
The Polly team

Valorada con 5 estrellas sobre 5

Had a lovely man by the name of James…

Had a lovely man by the name of James Green who helped me find the best policy that I needed. I felt uneasy on what people would say since I'm so young taking out life insurance and I wasn't sure on what I would get but I didn't feel any judgement and felt very comfortable talking with James who made everything clear.

14 de abril de 2026
Opinión espontánea
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Respuesta de Polly.co.uk

Hi Jade,

We’re so glad James helped you feel confident and comfortable securing your cover. There’s no such thing as being too young to protect your future, and we're happy we could help you get it sorted. Welcome to Polly!

Kind regards
The Polly team

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